Mike Hietsch
Mike Hietsch at Phil Fitts Ford & Lincoln
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Mike Hietsch

General Manager

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

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4.9
178 Reviews

I have been working at Phil Fitts Ford & Lincoln for over 30 years. I enjoy playing ping pong and pickleball. My favorite movie is A Christmas Story and I am a fan of the TV show, The Big Bang Theory. Come visit me at Phil Fitts Ford & Lincoln!

Languages Spoken

English English

4.9

178 Reviews

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178 Reviews of Mike Hietsch

October 28, 2024

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Wonderful customer service but Very inconsistent mechanical work. We’ve had oil changes and inspections done on the same car and sometimes they fill fluids, other times they don’t. One time we urgen More

by SHAFEAF41
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Recommend Dealer
No

Other Employees Tagged: Brian Hietsch

Oct 31, 2024

Phil Fitts Ford & Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Thank you from the Phil Fitts Family

Nov 01, 2024

Phil Fitts Ford & Lincoln responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please give us a call at (724) 658-3521 if you’d like to discuss this matter further. We look forward to hearing from you. Take care.

July 18, 2024

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They were great. Fast, proficient, and friendly. They will be my n̈ew ford garage.thank you. More

by Herkplatts
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Recommend Dealer
Yes

Other Employees Tagged: Tony Oliva

Jul 19, 2024

Phil Fitts Ford & Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

June 04, 2024

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Everyone is professional and courteous. Service always takes care of my vehicle. The sales staff is top notch. Management is aces. More

by KELLIOTT1
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Recommend Dealer
Yes

Other Employees Tagged: Eric Altman, Brian Grantham, Greg Knauf , Kenny Carter

Jun 04, 2024

Phil Fitts Ford & Lincoln responded

Kelli, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

June 03, 2024

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My wife and I were very pleased with our experience at your dealership. Our sales guy, general manager, finance person, were all excellent! More

by falcon4155
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Recommend Dealer
Yes

Other Employees Tagged: Tony Oliva, Dan Duncan

Jun 03, 2024

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

April 18, 2024

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I highly recommend Phil Fitts Ford & Lincoln from the bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly compet More

by Rosi
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Recommend Dealer
Yes
Apr 18, 2024

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

March 21, 2024

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They did what they were supposed to and brought my truck back cleaner than it left. More

by mjl95
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Recommend Dealer
Yes
Mar 22, 2024

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

February 20, 2024

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This is my second truck from Phil Fitts Ford. This one is brand new. Dan D the salesman was fantastic to deal with. I’ll be buying all my vehicles from Phil Fitts Ford. Great owner all the way do More

by Jrude4732
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Recommend Dealer
Yes
Feb 20, 2024

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dan delivered such a great experience! Thank you from the Phil Fitts Family

November 22, 2023

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Friendly, very attentive to my needs. Easy to deal with. I bought what I wanted to buy not what they wanted to push on me. Good group to work with. More

by RDSchulz090246
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Recommend Dealer
Yes

Other Employees Tagged: Dan Duncan

Nov 24, 2023

Phil Fitts Ford & Lincoln responded

Thank you! Mike and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

September 19, 2023

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Working with Albee made the process easier, I didn’t feel pressured like at some other dealerships. The dealership had a great variety of vehicles to choose from. More

by mburrelli59
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Recommend Dealer
Yes

Other Employees Tagged: Eric Altman, Albee Mangino

Sep 20, 2023

Phil Fitts Ford & Lincoln responded

We are very happy to hear that Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

September 17, 2023

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Dealership is excellent in customer introduction and after the sale service. Can’t be happier More

by rmccracken3471
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Recommend Dealer
Yes

Other Employees Tagged: Brian Hietsch , Kevin Whitty

Sep 18, 2023

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

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