Mike Harlow | Page 5

The service department follow-up was poor. I was told the part would arrive in two days. I had to call back four days later to find out about the part delay. I have a service plan I paid for t I was told the part would arrive in two days. I had to call back four days later to find out about the part delay. I have a service plan I paid for that has been useless. More

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Excellent service as always. The entire staff in the service department is always knowledgeable and courteous. The entire staff in the service department is always knowledgeable and courteous. More

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Always had and keep servicing my Infiniti, and will stay with dealership, there service was performed to my satifation. with dealership, there service was performed to my satifation. More

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Infinity of Claredon Hills has always been my go to dealership. When I was in the market for a newer vehicle, Jeff Zeitler helped me pick exactly what I wanted! Working with Jeff was an absolute plea dealership. When I was in the market for a newer vehicle, Jeff Zeitler helped me pick exactly what I wanted! Working with Jeff was an absolute pleasure! He is extremely patient and most importantly, a professional - who knows the car business inside and out. The actually buying process of my QX60 took a few hours. Jeff matched me with the right vehicle, ensuring that I would not miss a feature. The process was smooth, easy, and organized. I didn’t shop around at other dealerships too much because I already knew at Claredon Hills and with Jeff, I was receiving top quality customer service. More

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John Mekhiel is an excellent experienced sales person. He has taken care of me for years and I appreciate the lack of hassle you typically get from a dealer. The fact they they are up front about pricing He has taken care of me for years and I appreciate the lack of hassle you typically get from a dealer. The fact they they are up front about pricing and financing is something I appreciate. In today's world of shortages its difficult to find any deals. If #Jammo ever read a paper or watched the news he would know that nothing comes cheap these days. More

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Very helpful. However even though rotating the tire was asked for,it did not appear on the recap of services listed However even though rotating the tire was asked for,it did not appear on the recap of services listed More

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Superior service every time I go front the check in to the check out. I bought my car there in 2015 and they have been servicing my car ever since. the check out. I bought my car there in 2015 and they have been servicing my car ever since. More

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I have been a customer for over 7 years, and every visit or service I have had, has been excellent. Prompt & courteous service. or service I have had, has been excellent. Prompt & courteous service. More

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Great Customer Service, was able to get a loaner, the work was done, thank you! work was done, thank you! More

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I’ve been with this dealership probably for the last six years. I do 125,000 miles a year on average as a television and film producer doing location scouting I’m traveling state to state because I don’t li years. I do 125,000 miles a year on average as a television and film producer doing location scouting I’m traveling state to state because I don’t like flying. I need a reliable car but I need a strong Steph of people that I can trust to keep me on the road. I’ve tried other dealerships in the Chicagoland area and in the suburbs as well and the one thing that brings me back to infinity and Claredon Hills is the fact that they’re more than just A car dealership. They are a strong family owned dealership The tried to treat you like family. If I would have to choose one thing they would set them apart from everybody else you’d be the no pressure sales experience. I told him I was looking at buying possibly I’ll BMW or a Lexus over my first car and they totally understood and even suggest then I go to the other dealerships and drive those cars and ask for their warranties. Infiniti knew what they were doing. Eight years bumper to bumper unlimited mileage warranty i’m a preowned vehicle. Lexus and BMW didn’t have anything in place to even compete with that. If any of Claredon Hills had a Q 50 sport for my first car from Infiniti it was about 40% cheaper over the BMW and Lexus models I was looking at and they stood by their vehicle with an eight year bumper-to-bumper warranty. I didn’t have to drive around Chicago looking at all these different vehicles because Infiniti Harden Hills had a nice stack of certified preowned vehicles. After the test drive I told him when I was looking for specifically for colors and they have it within two days. So much easier than driving around trying to find a vehicle from somebody I didn’t want to buy it from. These guys are truly outstanding. My son is getting his car in about two years. And I’m gonna make him buy an Infiniti just so He understands the concepts of putting customers first and professionalism from a business. Shout out to the owner Peter my salesman Bill Malarkey LOL I’m sure The first thing they’re going to tell you is that I talk a lot. But that’s only because I feel comfortable around there dealership and I get excited when I come in because it’s like I haven’t seen them for a while and I’m just trying to catch up. But yeah These guys rock. Tony and service is pretty nice to. The first service manager it actually tries to help save money on my services. More

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