Mike Hannafin | Page 8

Intelligent experienced service leader I have had excellent service from Al His judgement is trusted I have owned 6 Mercedes and will stay with Al and his service manager Mike Hannifin I have had excellent service from Al His judgement is trusted I have owned 6 Mercedes and will stay with Al and his service manager Mike Hannifin Ed Cloutier More

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FABULOUS,,,,FIRST CLASS ,,, UNFORGETABLE!!! Purchasing a 2018 GLC300 was the best experience for us!! Michael Hannafin is the best!! He first introduced us to Mercedes ... finally we told our go Purchasing a 2018 GLC300 was the best experience for us!! Michael Hannafin is the best!! He first introduced us to Mercedes ... finally we told our good friend we are ready to explore our possibilities with Mercedes!! He highly recommended Obe to assist us and it was the best experience ever!! Obe is very professional and offered expert knowledge in every aspect!! Ken was also very professional as well and offered his expertise and was very personable! Justiin made the process flawless and is an asset to your dealership. Suada is wonderful!! She is an absolute expert on delivering the tutorial and made it all so easy to understand!! We are so impressed with all the features Mercedes has to offer and are so thrilled to be a part of the family,,, forever!! Your General Manager, Paul was so personable and welcoming and sets the tone for the entire staff!!! Each and every member mentioned made our experience so memorable and they are ALL an asset to the Flagship Motor Car Group!!! David and Linda Gelineau More

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comfortable experiance Salesman Joe Daroie is one of the most passionate and knowledgeable people that I have met. I am not a white collar worker yet Joe and the entire staf Salesman Joe Daroie is one of the most passionate and knowledgeable people that I have met. I am not a white collar worker yet Joe and the entire staff treat me like i am their most important client each and every time I walk in. the service department is second to none. I have complete confidence and trust whenever my wife or daughter bring their car for service. Knowing that only the service that is necessary will be performed gives me a great sense of comfort that I don't have to bring each car when they are due for service. In the last 7 years I have purchased approximately 8 vehicles, all from Joe and I will say that he has never sold me an option that i would never use. He is extremely conscientious and takes the time to learn about and my habits/needs More

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Excellent dealership I have been a Flagship customer for the past twelve years and I could not be more pleased with the sales group, the service group and The General Mana I have been a Flagship customer for the past twelve years and I could not be more pleased with the sales group, the service group and The General Manager Paul McDaniels who recently adjusted a repair cost on my behalf, he treated me fairly and he treated me like family. It is always a pleasure to deal with Flagship and their dedicated staff. Herb Chambers is very fortunate to have such fine people working for him. Jim Reppucci More

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Excellent to work with Have purchased 3 cars from flagship over the years and can say there is no one better than Paul, Julia and Paige. Their diligence and approach is spot Have purchased 3 cars from flagship over the years and can say there is no one better than Paul, Julia and Paige. Their diligence and approach is spot on and one to be admired in the business to the point where others should be following and listening closely. Would highly recommend flagship and the great people there. More

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Exceptional Staff Been a loyal customer for 11 years.....and the reason......their exceptional staff......Mike Hannafin (Service Director), Al Swirka (Service Advisor), Been a loyal customer for 11 years.....and the reason......their exceptional staff......Mike Hannafin (Service Director), Al Swirka (Service Advisor), Joe Daroie (Salesman) and my faithful mechanic, Roma.....Love these guys and would shop anywhere else for a mercedes because of them.! xoxo More

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I had an issue with the driver's side seat heater causing the seat to catch on fire. When I took the car to the dealership, I was treated professionally and although the car was beyong warranty there was no the seat to catch on fire. When I took the car to the dealership, I was treated professionally and although the car was beyong warranty there was no issue in having it fixed at no charge. Hats off to Flagship Motors in Lynnfield, MA. More

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Only thing better than my S550's performance is the service. You may ask, "how is that possible"? Well without the quality service I receive the car couldn't perform to its ability. The service service. You may ask, "how is that possible"? Well without the quality service I receive the car couldn't perform to its ability. The service department, lead by Mike Hannafin is the BEST I have ever experianced. A big can do for the Flagship team!!!!!!! Dave & Jayne Vining PS: we have two (2) S550’s More

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I am the owner of a 2003 Eclass. Each and every time I I am the owner of a 2003 Eclass. Each and every time I have needed any type of service, it has been EXCELLENT and FAST. All issues are always addres I am the owner of a 2003 Eclass. Each and every time I have needed any type of service, it has been EXCELLENT and FAST. All issues are always addressed and taken care of in a timley manner .The staff is excepitional, very professional and helpful. I have in the past and will continue to referred people to this dealership. Thank you More

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I purchased my '05 E500 from Flagship and loved the car and it's peformance. Early this year I stated to have some intermitant electrical starting issues. I was never stranded and was always able to get th and it's peformance. Early this year I stated to have some intermitant electrical starting issues. I was never stranded and was always able to get the car started. The service personnel at Flagship were always sensitive to the problem and I always had another vehicle available for my use. The problem was escallated to the highest levels within the Mercedes Corporate organization. After several attempts to replicate the problem failed while it was in for service the service manager recommended that I should persue a trade-in-allowance and replace the car. He was as concerned with the problem and frustrated that the problem could not be replicated and resolved. I then delt with Marc Hoch, General Manager of Flagship. He was very concerned and helpful in offering me multiple options to replace my E500. I was given the fair trade sales price for my car plus a cash incentive. I ended up getting a GL 450. Quite a step up from the E Class and I love the vehicle. Throughout the entire process every person within the Flagship organization was attentive and responsive. I would recommend them highly! They exhibit a real caring for the concerns of their customer! More

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