Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 4

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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rated
441 Reviews

Dealership Experience

14 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

March 12, 2023

Dealership Rating
Employee Rating

Very reliable service. Easy to use. People are friendly and professional. Recognize customer and vehicle. More

by JMBLEECE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 12, 2023

Dealership Rating
Employee Rating

Open early, prompt greeters, service writers at the desk at 7:30 am ready, coffee at the coffee bar, good wifi. By 7:45 I was on my VPN and working. Friendly people and prompt service. Another great visi More

by BENNY44136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 10, 2023

Dealership Rating
Employee Rating

I really enjoy bringing my car to get serviced at Metro Toyota. I do not have to wait long and they never come out telling me I needed something else done to my car. More

by JPASADYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 09, 2023

Dealership Rating
Employee Rating

Fantastic service! Great employees! I will not take my vehicles to any other service facilities! More

by LSassel12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 06, 2023

Dealership Rating
Employee Rating

Excellent service is always provided at Metro Toyota. I always take my vehicle to the best repair shop around. Thank you Metro Toyota. More

by Eyeonfrnk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 06, 2023

Dealership Rating
Employee Rating

Excellent experience all around! Was in and out in a timely fashion. The service I received was top notch! I LOVE METRO! More

by ChilliChungusLover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 03, 2023

Dealership Rating
Employee Rating

Wonderful as usual every time word word word word word word word word don’t make the surveys annoying More

by JLEATON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 03, 2023

Dealership Rating
Employee Rating

I’ve been going to Metro for years. It’s like one big family. Great service and Excellent sales people. It also stocks a large number of parts. Which makes things convenient. I trust th More

by EMMAGUFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 03, 2023

Dealership Rating
Employee Rating

I love the quick and easy service and the free car wash after that Metro Toyota always provides. I could not be happier going to this dealership. More

by mahershoman24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Theodore

Mar 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

February 28, 2023

Dealership Rating
Employee Rating

Good experience. Wish I had one more complimentary oil change on my lease. I suggest oil changes and visits for entire lease. More

by PITTS1820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, SUSAN BOTTORF

Mar 01, 2023

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! we will pass that on to Toyota

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