Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 3

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
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rated
441 Reviews

Dealership Experience

14 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

March 18, 2023

Dealership Rating
Employee Rating

I've been dealing with them since two thousand and eight and can't say enough about them. More

by SKULCSAR126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Rogers

Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 18, 2023

Dealership Rating
Employee Rating

Extremely fair and well trained staff. They exceeded my expectations. I have yet to regret going to your shop. More

by pzakriski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 18, 2023

Dealership Rating
Employee Rating

They could not find what was wrong with my car. I didn’t like the recommendation given. “Drive it until it breaks”. This is y wife car, I can’t afford my wife’s car to breakdown in the wrong place More

by JST4SPEED
Service Communication
Recommend Dealer
Yes

March 18, 2023

Dealership Rating
Employee Rating

The service team made everything quick fast efficient and with great care and I love it!! More

by HUGOQUILES12316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 14, 2023

Dealership Rating
Employee Rating

I don't want to write 15 words thats stupid. They did a good job. Stupid More

by BELDA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 14, 2023

Dealership Rating
Employee Rating

Good efficiency Pleasant people I was well informed. I love coming to Toyota to relax & know my car is being well taken care of More

by pjdyourk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 14, 2023

Dealership Rating
Employee Rating

Metro Toyota is the only service center that I will allow to touch my vehicle. I have total confidence in the team to be upfront and do the job right the first time. More

by MH44035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Theodore

Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 13, 2023

Dealership Rating
Employee Rating

Very clean very nice people pretty fast service rather just go here than any other car dealership or maintenance More

by B.FRESH6624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Overman

Mar 20, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

March 13, 2023

Dealership Rating
Employee Rating

Joe Rogers is the best service advisor in the greater Cleveland area, probably the best in Ohio. More

by DEMEX720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 13, 2023

Dealership Rating
Employee Rating

Sam Ibrahim is a stellar salesperson. He kept me informed all the way through on my delivery date and was able to get me the beautiful Lunar Rock color on my new Rav4XLE. He was so patien More

by LBYERS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2023

Victory Toyota of Brook Park responded

Thanks for the 5 STAR review, Sam works very hard to make sure that you were kept informed as you waited for you vehicle to arrive. Please let us know if there is anything we can help with. We'll look for you in service for the complimentary Toyota Care maintenance program!

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