Mike Hana
Mike Hana at Victory Toyota of Brook Park
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Mike Hana

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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4.8
439 Reviews

Dealership Experience

12 yrs, 11 mos

Industry Experience

15 yrs, 11 mos

4.8

439 Reviews

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439 Reviews of Mike Hana

February 13, 2024

Dealership Rating
Employee Rating

I've bought 7 vehicles from Metro before, I had a issue with my passenger wiper blade not wiping correctly you would think I was trying to get a new car. The service person Mike said it's wearable item a More

by JOANN.BATTISTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 21, 2023

Dealership Rating
Employee Rating

This dealership is fantastic. Terry is the best car salesman and I recommend him to all of my friends and family. This is my 5th car I have either leased or purchased through Terr More

by Donnyhopkins89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 09, 2024

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your purchase experience such a success, and the whole team here wishes you happy travels on the road ahead!

August 15, 2023

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Employee Rating

Have been doing business with Metro Toyota for over forty years. Never disappointed. Was pleasantly surprised to get my RAV4 hybrid sooner than expected. More

by cyue
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Anastasia Kaluszyk

Aug 17, 2023

Victory Toyota of Brook Park responded

Thank you so much for the kind words! We're glad to hear that Anastasia and our entire team at Metro Toyota provided you with exceptional service. Your satisfaction is our top priority, and we appreciate your business. We wish you many safe and happy miles down the road!

May 04, 2023

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Polite, professional and customer focused and concerned. I've been a customer since 1983 and buy and service my vehicles at Metro. More

by soccerduderr
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 05, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

May 04, 2023

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No hassel and easy purchase. Sales and service teams are excellent and worked hand in hand to make my purchase and service simple. More

by OHSCOTT2000
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: MIKE BALIS

May 05, 2023

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 02, 2023

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Employee Rating

always dependable and right there for you. I have been with them forever.They take extra time if needed More

by JACKIESLOTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2023

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 01, 2023

Dealership Rating
Employee Rating

The service department is vary efficient and professional. They had me in and out very quickly. More

by JBSBKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Rogers

May 05, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

April 29, 2023

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Employee Rating

Great place for taking care of your Toyota the service department has been great for many years. More

by kwik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2023

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

April 22, 2023

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Employee Rating

This dealership is my preferred Toyota dealer in Cleveland.The service people are very nice and very respectable. The service people will answer any questions a person may have about their automobil More

by jdiaz65667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

Apr 25, 2023

Victory Toyota of Brook Park responded

Thank you for your positive feedback.

April 19, 2023

Dealership Rating
Employee Rating

My service was exceptional with professional people and service. They made sure I was well taken care of. More

by hesterw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2023

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Have a great summer!

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