Mike Gyory

Everyone was very helpful and personable, especially Shawn. Would definitely recommend to anyone looking for a Toyota. Shawn. Would definitely recommend to anyone looking for a Toyota. More

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Absolutely terrible experience with this dealership. Contacted Motorworld days after purchasing my vehicle and didn't receive a response from their great sales and service team for 3 days. No one ther Contacted Motorworld days after purchasing my vehicle and didn't receive a response from their great sales and service team for 3 days. No one there is honest and could care less about you after they sell you a car. They left me without A/C in a brand new vehicle (7 miles) and they blame supply chain and offer no help or solution. Over a month and counting with no A/C, but they just keep saying be patient. Asked for a loaner vehicle in the meantime - "no". No solutions other than sorry. Then when I take it to another Toyota Dealership (you know, one that calls customers back), they then wash their hands of the issue. I will never purchase another vehicle from any motorworld dealership, the service is ABSOLUTELY TERRIBLE! What a joke of a dealership! Then they go on FB and post lies about the interaction. More

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I can't speak for the dealership itself, only the service Dept, Service Advisors and the Service Manager Mike Gyori. Any time I have delt with them they have been very Polite and Professional. Mike himself h Dept, Service Advisors and the Service Manager Mike Gyori. Any time I have delt with them they have been very Polite and Professional. Mike himself has been a great help to me and my 2007 Toyota Tundra Crew Max with 219,000 miles on it. He listens to my requests and gets me the best price he can. Work is always done on time. If I need a Loaner they usually have one available. Highly recommend this Service Dept and Staff. Mr. Gyori is the best you can get. Ken Knies More

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Always provide the service timely in the appointment and are thorough and reliable. I feel I can trust their results and review of their service. are thorough and reliable. I feel I can trust their results and review of their service. More

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I have purchased two vehicles at Motorworld... and since they are further from my home, I tried another dealer for the service, only to return to Motorworld and have a better result. Thank you Motorworld they are further from my home, I tried another dealer for the service, only to return to Motorworld and have a better result. Thank you Motorworld! Now I know, there is no place for better service than with the crew at Motorworld! More

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Don't buy a factory cover for your Toyota Tacoma. I purchased a 2018 Toyota Tacoma in June of last year. When I purchased the vehicle I was talked into getting the factory bed cover . Neither my sales I purchased a 2018 Toyota Tacoma in June of last year. When I purchased the vehicle I was talked into getting the factory bed cover . Neither my salesperson Scott Higgins or Jay Thomas, his manager, advised me that the cover is not waterproof . When I called Scott to complain about the situation he then advised me that the bed cover was only water resistant . Why would I purchase a $700 cover if its only water resistant . I coach baseball and golf and I like to keep the equipment in the bed of my tuck and I made them aware of that. The water would actually pool up to a couple inches in the bed of my truck . It ruined many items that I kept in the bed of my truck. After not hearing from Scott, actually still waiting to hear from him its only been four months now, I approached Jay Thomas . Jay advised me that he would handle the situation . I gave Jay a couple weeks to get back to me and again crickets. When I took my truck for service, I approached Jay in his office . After I became frustrated he told me that he would talk to the service manager and call me back. I waited another week and again I heard nothing . I called Jay seven days after he advised me he would return my call and he told me that he talked to the service manager, LIAR, and when I could bring my truck in they would look at the cover. What he would of known if he talked to the service manager is that my truck was there for the whole week . After he lied to my face again I became irate and he quickly took the phone to the service managers office where he cowardly handed the Phone to Mike the service manager. Mike Advised me that they are having this problem with all Tacoma factory bed covers. He advised me to contact corporate and have them help me. After filing a complaint with corporate they offered me a $700 stipend towards a new cover. Mike, who has been GREAT , ordered me a new cover . Although it is costing $300 more out of my pocket I really appreciate the effort and great Service of Mike Gyory. To Jay and management, you lost myself and my family as customers . In the grand scheme of things it probably doesn't matter, but we have bought 8 new vehichles at motorworld in the last 4 years . Going forward we will be happy to take our business elsewhere ! Jerry Ranieli More

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Sales Great. Follow up after sale, not so great. My wife and I learned of Motorworld Toyota online after a month of searching for a truck online and in person at various dealerships. Motorworld Toyot My wife and I learned of Motorworld Toyota online after a month of searching for a truck online and in person at various dealerships. Motorworld Toyota, had a good selection of new 2018 Tacoma Trucks that were not sold yet. Toyota had some good incentives to consider leasing and so I made the 1.5 hr trip over to check them out in person with my son. I spoke with Sean Von Poppe through the internet inquiry and he called me almost immediately after my inquiry to set up an appointment to come up that day. I was handed over to Todd Eagleton who was a phenomenal salesman. Very polite, very thorough, listened to my needs, concerns; probably the most thorough and straightforward sales professional I have met in a very long time. Both Sean and Todd were great with my son. We had arranged a tentative deal that Wednesday and Todd said they would get the vehicle back to get detailed for us to take home on Friday. My wife had to come look at it Friday since the following day was Thanksgiving, we didn't get there until first thing Black Friday. In any event, we got there Black Friday first thing. We noticed the truck was inside the showroom but not washed. Good said they didn't have time Wednesday night before closing to do it. Ok I understand. Thanksgiving was the next day and people wanted to get home. I get it. However, we also noticed there was a scratch on the truck that wasn't there Wednesday when I was up. Ordinarily I wouldn't throw a huge fit because of the size of it, but it's a brand new truck. Todd was again great. He apologized and said he would have it taken care of. He spoke to Jay and Jay assured me they would get it taken care of. Todd ran through all the features with my wife on the truck and answered questions again. Jay came out and gave us a straightforward deal. We felt like he was honest with us and we hope that was the case. While we were processing paperwork, Todd had the truck looked at in the service area about the scratch and said they would put touch up paint on it for now and it would have to come back to get airbrushed at a later date. We were in and out on Friday probably within a little over 2 hours. All together the sales end went pretty well. However, what happened after the sale has not been a good experience. We noticed Saturday night when we drove the truck in the dark for the first time that the low beam headlights were awful. So we contacted Todd. He said he'd look into it and I even sent him information I had just found that night online that shows it was a known issue. I told him that it makes it very difficult and unsafe to drive at night. Todd followed up with me Monday and spoke to Jay. They both advised me to contact Toyota directly. Which I did. Toyota told me to get it inspected, so I got put in touch with Jonathan in service. I told him we live 1.5 hrs away and would like to coordinate the service closer to dark to make sure the issue was resolved. Jonathan said they don't schedule after 4:30p. So I ended up taking it to Aubrey Alexander Toyota which is close to me. I then had to deal with Toyota customer service again and got sent to a case manager named Joan Collins. The case manager was nice but stated that she wasn't getting answers from people above her and hoped to have an answer to me by that Thursday. Thursday I received a phone call from Mike the Service Manager because I had contacted the dealership to express my frustrations over the vehicle. Mike said he understood and would get back in touch with me Friday once he talked to Joan. I heard from Joan on Friday and she said at this point, Toyota doesn't have a fix because it sounds like it's a design flaw and "those changes don't happen fast." Mike didn't call me right away on Friday so I called him. He told me that he'd still like to come up with a fix of different bulbs to try to make me happy but asked if he could call me back in 30 minutes to research it and set up a time for me to come up. Mike never called me back. So here we are with a brand new truck with a light issue that no one wants to seem to try to take care of in way possible. We have a scratch that still needs to be airbrushed, and I was never compensated for the week of having to chase people down on the phone, going to get the truck inspected, and my time lost for that week. Because of all of the service or lack there of after the sale, I've already begun to question my trust in Toyota's brand and whether or not I would refer anyone here. Again the sales team was phenomenal. I have nothing bad to say about them. But sales are only part of the complete package of earning and building brand loyalty. If your commitment to the customer stops the moment they finalize their paperwork, that's a problem. Everyone I interfaced with in person from Todd, Jay, and other Sales team members, they were very friendly. Mike even seemed friendly at first. But not following up and following through for your customer, that's a problem. If you're just looking for a great deal, come here and ask for Todd Eagleton and I believe Jay will treat you right. If you're looking for service/support to resolve an issue after the sale, you might find yourself very frustrated. At this point, my issue still isn't resolved and the response I've gotten from Toyota and Motorworld is to basically live with it. More

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