Mike Frazier
Mike Frazier at Hill-Kelly Dodge Chrysler Jeep Ram
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Mike Frazier

Service Advisor

Hill-Kelly Dodge Chrysler Jeep Ram

6171 Pensacola Boulevard
Pensacola, FL 32505

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17 Reviews

Dealership Experience

1 yr, 9 mos

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rated

17 Reviews

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17 Reviews of Mike Frazier

August 28, 2024

Dealership Rating
Employee Rating

This is the best dealership in the southeastern United States Great customer service always atitive to every need and the best selection of vehicles and pricing. More

by Edward Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2024

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you, Edward, for the high praise for so many of our team members and the testimony of excellent value provided for both customer service and sales! We look forward to serving you again in the future. Brandy Pastor, Customer Advocate Manager

January 19, 2022

Dealership Rating
Employee Rating

Horrible Service I bought a 2021 Dodge Challenger and I’ve been having issues with it since I got it check engine light is on it’s making a clicking sound and they give me an appointment a month away and More

by Ariyannalampley
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rusty Hill, Michael Smoote, Thed Henderson , Tim Agan, Brian Chicco, Ralph Feltman, Nathan Haag , DJ Hutton , Aaron Tuberville

Mar 01, 2022

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you so much for giving us the opportunity to completely resolve your concerns. We appreciate your business. Thank you!

September 27, 2021

Dealership Rating
Employee Rating

Great service and excellent customer service. The time it took to complete the service was great and waiting area was very clean. More

by Dcrmatthews75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Smoote , Brian Chicco, DJ Hutton , Aaron Tuberville

Sep 28, 2021

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Hill Kelly Dodge Chrysler Jeep and we hope to see you again next time! Sincerely, Brandy Pastor, Customer Advocate Manager

August 24, 2021

Dealership Rating
Employee Rating

Excellent customer service every time I come in to do anything from making an appointment to buy my car and all in between. I love the customer service. More

by playtymekelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Bowden, Michael Smoote , Brian Chicco, DJ Hutton , Aaron Tuberville

Aug 25, 2021

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you so much for the great review! The Hill Kelly Dodge Chrysler Jeep team appreciates having you in the family! Sincerely, Annie Jackson, Customer Advocate Manager.

July 21, 2021

Dealership Rating
Employee Rating

They did a great job. Were fast and explained what services were going to be done. I Would recommend a service to friends and family. More

by pinneyshane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Smoote , Beth Campbell, Brian Chicco, DJ Hutton , Aaron Tuberville

Jul 22, 2021

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

July 04, 2021

Dealership Rating
Employee Rating

So far this is my best experience with a Jeep dealership and it service department. Communication was great with our service manager, Mike Frazier! I would highly recommend Hill-Kelly and Michael Frazier! T More

by Matt MacDonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Hill-Kelly Dodge Chrysler Jeep Ram responded

Matt, Thank you for the great five-star rating and review! We're happy to hear about your service visit with Mike! We look forward to seeing you at your next appointment! Sincerely, Annie Jackson, Customer Advocate Manager.

June 10, 2021

Dealership Rating
Employee Rating

Truly outstanding service from beginning to end. Very efficient at what they do. I would absolutely bring my vehicle to Hilly-Kelly Dodge again with3 question. More

by Hurkie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the positive feedback! We're so happy our service team made this enjoyable! Sincerely, Annie Jackson, Customer Advocate Manager.

April 28, 2021

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Employee Rating

The Hill-Kelly staff was very professional and my vehicle was serviced in record time . The facility was very clean and organized . I found the customer lounge comfortable . Great service experience . More

by djhutton1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2021

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for your review! We appreciate your feedback, and look forward to seeing you next time at Hill-Kelly Dodge Chrysler Jeep!

April 09, 2021

Dealership Rating
Employee Rating

Wife brought our minivan here for the first time since we just moved to Florida from New York. Service was exceptional and they even figured out our interesting service warranty contract from New York! Very More

by msalter13601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Smoote , Brian Chicco, David Del Regato, DJ Hutton , Drew Serrano, Aaron Tuberville

Apr 09, 2021

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear that you loved your visit to Hill Kelly Dodge Chrysler Jeep! Thanks for this kind review.

February 19, 2021

Dealership Rating
Employee Rating

The wait time was excellent, the service technician and customer service folkes were great, they explained what was done. The waiting facility was very clean and comfortable. More

by Dmatthews_75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Smoote

Feb 19, 2021

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for this great review of our services and facilities! We hope to see you again at Hill Kelly Dodge Chrysler Jeep!

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