Mike Ferrara

Was involved in an accident, the insurance company sent me to Gates in Granger for a vehicle inspection and estimate. Gates fixed up my bumper, and detailed my entire car. It was shiny new when I picked it me to Gates in Granger for a vehicle inspection and estimate. Gates fixed up my bumper, and detailed my entire car. It was shiny new when I picked it up. I was very pleased with the service! More

by Koch Verified Customer Verified Customer

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This experience has been frustrating to say the least. I brought my car in last week because the check engine light was on. They called within an hour and told me it was a cylinder 2 misfire and charged m I brought my car in last week because the check engine light was on. They called within an hour and told me it was a cylinder 2 misfire and charged me $400 to change the spark plugs. I was not told there was a shuttle, so I had to send someone else to pick up my car and I got an uber home from work to make sure I had my car for work on Friday. On the way home from work on Friday, my check engine light came on again. I brought my car in and was told it was the same error as the previous day. Since I had to go out of town, I asked for a loaner or a rental car. I was told they could not do anything for me but I should be ok to drive my car to Chicago and back on Saturday and they offered to reset the check engine light if it bothered me to have it on. I brought my car back on Monday to have it looked at again. I called half way through the day and was told they had taken out my spark plugs to look in my engine and found coolant in my engine. They informed me it was not safe to drive my car and that they would need to dismantle my engine and send info to Hyundai to determine if the issue was under warranty. I do not understand why my engine wasn’t checked the first time I had it there. There’s been no help in getting a loaner or a rental. They just keep telling me there is nothing they can do. I’m supposed to go out of town tomorrow so I’m left trying to figure out how I’m going to get to my destination since there’s still no loaner car and the claim for the engine wasn’t just submitted today. I’ve spent nearly $100 taking Ubers to work and I’m irritated. The manager has been no help. I tried to call corporate and no one called me back. This has not been a good experience and I’m incredibly disappointed. More

by CHRISTY.IRWIN76 Verified Customer Verified Customer

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They provide good service and have done amazing job with repairing my car. I definitely will recommend this place to my friends repairing my car. I definitely will recommend this place to my friends More

by Fiona Verified Customer Verified Customer

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Service was quick and efficient when I bought new stores for my car. Great price and they also provided a shuttle for me to go home and the came back and picked me up. Mary was so helpful! for my car. Great price and they also provided a shuttle for me to go home and the came back and picked me up. Mary was so helpful! More

by Bruntz38 Verified Customer Verified Customer

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“Our Ram loves this bar um, service center! Drop it off or wait in their lounge, great experience at Gates and highly recommend!! Mary is awesome and the techs are top notch. Drop it off or wait in their lounge, great experience at Gates and highly recommend!! Mary is awesome and the techs are top notch. More

by Tim Verified Customer Verified Customer

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They were competent and efficient and the staff friendly. I recommend themAnd prefer them to Jordan Toyota I recommend themAnd prefer them to Jordan Toyota More

by Paul novotny Verified Customer Verified Customer

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I heard amazing things that’s why I got my car from you guys and I was lied to about the warranty two weeks after I got my car it needed work and now again I love my car Mary is awesome but I was lied to a guys and I was lied to about the warranty two weeks after I got my car it needed work and now again I love my car Mary is awesome but I was lied to about the warranty. More

by GORSKEKAYLA91 Verified Customer Verified Customer

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Simple give a incorrect diagnostic and repair option. Glad i got a second opinion, saved 1200, just crazy. I've bought 4 vehicles, possibly my last. Glad i got a second opinion, saved 1200, just crazy. I've bought 4 vehicles, possibly my last. More

by timlgould1 Verified Customer Verified Customer

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I luv gates they always there I need them the most and they have wonderful customer service they have wonderful customer service More

by natachagarrett2 Verified Customer Verified Customer

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Great Service! Mary is a huge help and always keeps me in the loop. She's been helping me for years. Mary is a huge help and always keeps me in the loop. She's been helping me for years. More

by trbsggp Verified Customer Verified Customer

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