Mike Ebert

Liberty Buick responded

Thank you for your kind words! We're glad to hear that you found our team at Liberty Buick to be pleasant and helpful. Mike is dedicated to providing great service, and we appreciate you recognizing his efforts. We look forward to assisting you again in the future! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience working with Samuel on your new Encore Buick. Your satisfaction is our priority, and I'm grateful for your kind words about the knowledgeable advice provided. I look forward to seeing you again at Liberty Buick! Enjoy your new ride! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Thank you so much for your kind words! I'm thrilled to hear you had such a positive experience at Liberty Buick. Your recommendation means a lot to me, and I look forward to welcoming you and your loved ones in the future. If you need anything, feel free to reach out! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Thank you so much for your kind words! I'm thrilled to hear that you felt treated with kindness and without pressure during your visit to Liberty Buick. It's great to know that Sam and Mike made a positive impression. I appreciate your feedback and look forward to seeing you again soon! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Thank you for taking the time to share your experience with us at Liberty Buick! I am thrilled to hear that Kody provided you with exceptional service and that you had a transparent and positive car-buying experience. Your kind words mean a lot to me, and I appreciate your recognition of our commitment to honesty and integrity. I look forward to welcoming you back for your next visit, and I'll be here to assist you every step of the way. Thank you again! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Joseph, we’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Ed Trueblood

Liberty Buick responded

I appreciate you for letting others know about your experience, Julian! If you ever need anything, please don't hesitate to let us know. Take care! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Thank you for taking the time to write about your experience with us, Melanie! At Liberty Buick, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Unfortunately, I cannot go into too much detail on this matter out of respect for the customer. This is not the customer that wrote this review. The customer seemed very embarrassed when we called her about an Attorney General complaint that we received from her a few weeks ago.We later found out she did not write an Attorney General complaint. The complaint was written by her child but her child used her email address and also fraudulently signed her name on the Declaration Section seven stating that he or she was the customer.When we saw this, we immediately called the customer, she was surprised and had no idea what we were talking about. This was also after we cashed her check and it was good.The customer then reached out to the Attorney General Department and had it removed within a couple of days stating it was not her who made the complaint. Again, without going into too much detail, we did have a down payment issue at first, we never called the customer and threatened her. She just decided to put a different amount down then the original amount which was fine but it did make her payment increase, the customer was aware of this and agreed to this. The customer originally came in needing a vehicle with another person that actually drove her here and negotiated the whole deal to make sure she got a great deal and to protect her from making any wrong decisions. The person who wrote this review never mentions this part. Then the customer's friend leaves her here to take delivery of the vehicle she was purchasing that same day.She did not have a vehicle because the insurance company was totaling her vehicle. The customer changed the down payment because somebody talked her into keeping the salvage title vehicle many weeks later. Having the salvage title vehicle and the new vehicle the customer asked if we could purchase the vehicle back and we did. The customer was happy and content. The person who wrote this review states "and off we sent her with this SUV" this is true because the customer did not have a car rental, she was told her car would be salvaged and the person who brought her in to buy the vehicle left after negotiating the deal. I think my staff did a great job and made the right decision for the customer that evening. The person also states the General Manager was out for three weeks this is true; I went on a 12-day Cruise with my family and then had a five-day meeting in California. There was nothing shady about me being gone for a few weeks, it was the truth. My manager that was in charge did speak to the customer several times and worked everything out with her to make her happy.We really take care of our customers, please I urge you not to take my word for it read all the reviews. You will see I personally answer every review that is not a perfect five star. Our managers are very involved in all situations and I really strive on having the best customer satisfaction in the industry. We have hit "Dealer of The Year" 21 years in a row now and that is the most in Buick Gmc history, this is also out of 2,400 Dealers across the country! We always take unhappy customers very, very seriously. Thank you Justin Sgro General Manager