Mike Cullum | Page 2

The Honda is always helpful and courteous. There have been times when my car needed something additional. It's frustrating, yes, but they always present me with options for what is most import There have been times when my car needed something additional. It's frustrating, yes, but they always present me with options for what is most important to address. I appreciate that! I am also aware that they are the messengers, they don't cause the issue. xxxx happens, its not their fault. They tell me about it and if it needs to be addressed at that time or can wait. I like that. Thanks again! More

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TLDR: Terrible service department, car had to go back too many times, had my car way too long. Made an appointment for my Accord on a Saturday as there was a few problems needing addressed. Unfortunately, many times, had my car way too long. Made an appointment for my Accord on a Saturday as there was a few problems needing addressed. Unfortunately, during the week, my alternator went out so I called and made an appointment for the next day. Ended up having it towed through my AAA. We got a text message link for the inspection and estimate of work needing done. We told them to do EVERYTHING (found out afterwards they didn't include stuff) and paid nearly $2k down payment for almost $4k worth of work. They told us they were waiting for parts that had just arrived, but it should be done late Friday or early Saturday. We were told this early Friday morning. After no word I called at noon Saturday. The guy had no idea what was going on with it and the service advisor for my vehicle was not working that day. The guy working supposedly looks and says oh we are waiting for parts that looks like they are coming Tuesday. I said no, we spoke with Bobby and he confirmed everything came in the previous day and that it would be ready early Saturday at the latest. He said he would try to get it going to call back in a few hours and seemed annoyed. I called at 4:45 since they close at 6 and we live 30 min away give or take with traffic and it was storming horribly. They said they were doing brakes, had to do alignment and take it for a test drive. We make it by about 530 and they're still working on it. Once it was done the guy literally drove it immediately around the building back into the garage, not even a little cruise through the entire lot. That was the test drive. My fiancee got in and pulled it around. As soon as he pulled it out they shut the doors and turned off the lights. So he pulls up by me and it's making a terrible noise it never made. Since it was storming and we had our son we decide to get it home to the garage to look at is since we clearly couldn't talk with Honda. Get it home to find power steering fluid everywhere, with no sign of a leak. According to their own inspection, nothing was wrong with my power steering when it went in. I called back and kept getting the run around and them telling me to get it towed again. I'm not paying for a tow for something we clearly didn't do. Finally he says use our towing for now and we will see if you owe... They get it back and just change o rings and said it was good and no cost. Got it home and it was fine. Next morning on a cold start it's doing it again. So we take it back up there. Now suddenly my power steering pump is no good. And it needs ordered. Which took another few days and another $700 plus. I finally get to go get it for the last time and find it absolutely filthy from sitting outside in all the storms for a week. They have a car wash in the service department and couldn't even run it through for all of the hassle and gas wasted going back and forth. Not only that, but according to my bill they checked and topped off my fluids, yet my windshield washer fluid was bone dry. We had to go to a car wash to clean it since I could barely see through the spots and filth from the storms. We had to make way too many calls to find out status updates, and then to find out at the end that my front tires are super low on tread which they marked on the inspection but never put on the estimate or bill when we said do everything that needed done. This is a very well maintained vehicle that has been garaged since it was first ever purchased, brand new. We had taken it to Meyer for years without issue even before it was in my name. In total they had my car or we couldn't use it from Wednesday night to Friday the follow week. Extremely dissatisfied and will find another dealership. Way too many issues for 'one' visit. The entire service department was all over. We got transferred so many times and left on hold when trying to see what was going on with it. More

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Dissatisfactory workmanship On April 19th, 2019, I arrived early for my appointment. I was informed it would take one hour 30 minutes. But it was doubled that time, along with sc On April 19th, 2019, I arrived early for my appointment. I was informed it would take one hour 30 minutes. But it was doubled that time, along with scratches to my driver’s door, smuges on that door and window, and tar-like substance in driver’s seat. Sloppy!!! Having been a long-time Honda Accord customer and usually experiencing much more acceptable service and workmanship, this was a most unpleasant and dissatisfying experience! More

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