Mike Cooper

It’s one thing to rate a business when things go right, it’s completely different when things go wrong. The service/ manager/director refuses to honor any warranty and trains his employees to look for anyt it’s completely different when things go wrong. The service/ manager/director refuses to honor any warranty and trains his employees to look for anything they can to avoid repairs under warranty. My car is still under 3 year 36k bumper to bumper but yet Toyota dealer won't honor it. The head service man is a very unprofessional individual that treat customers like no other. Told me to "go f my self" and to go the direction to where I got the Toyota from . This place is a big disappointment and I have purchased cars there because I trusted the name and brand that stands behind it. More

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Mike Cooper is the most unprofessional so called “manager” I have ever had to deal with...zero stars. Customer service is horrible...go elsewhere without a doubt. Don't waste your time and money. “manager” I have ever had to deal with...zero stars. Customer service is horrible...go elsewhere without a doubt. Don't waste your time and money. More

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AVOID BREDEMANN TOYOTA Service Department and Adviser Michael Schneider and his Service Manager, Mike Cooper, if you value integrity and don’t want to be fleeced, or worse, have your car damaged and inop Michael Schneider and his Service Manager, Mike Cooper, if you value integrity and don’t want to be fleeced, or worse, have your car damaged and inoperable. I brought my car in to evaluate why my brake reservoir was 95% full although it never leaked any brake fluid on the driveway. Michael Schneider walked me back to look at the car on a lift and only a portion of the brake hose that connected to the caliper looked somewhat shiny and needed replacing. I refused the first quote, which was $4200.00, and the second quote, which was only a slight amount less. I then was kept waiting a very long time for my car to be brought up. When brought to the service door, there was a rag placed near the tire and nearly all the brake fluid was gone! And a service employee ran up to me and asked how much I wanted for my car. Bottom line - I drove the car in with brake fluid and left with no brake fluid, only that which remained in the lines. I obviously couldn’t drive it back nearly ten miles, so took a risk driving it just a few blocks away after speaking with an engineer who did say that there would be some brake fluid left in the lines. Pictures taken hours after leaving the Bredemann dealership show very clearly that the mechanic cut my brake hose which caused massive loss of brake fluid. Brake hoses have several layers and reinforced wires. The photo shows a wire strand that is exposed and a very visible deep slash which was not present when I viewed the car on the lift. I contacted Corporate Toyota and was bounced back to Mike Cooper, the Service Manager, who was very nasty. He lied about rust on the brake line (photos show otherwise) and the 30+ year experience of the mechanic. The mechanic working on my car was a very young man. I called Corporate again and the representative confirmed that mechanics are paid per job which totally explains why the young mechanic caused egregious damage and why Michael Schneider and the mechanic, who was incentivized, did not want to leave me any option to drive my car. Online ratings show that Michael Schneider has a pattern of using similar strategies to inflate repair costs. Be warned that Michael Schneider, his mechanic, Mike Cooper, and Bredemann Toyota should not be trusted and avoided at all costs! More

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Just purchased another car from Jerry. I’m very satisfied with the purchase used to have a Nissan car but Toyota is much more reliable plus knowing Jerry always helps since I purchased two I’m very satisfied with the purchase used to have a Nissan car but Toyota is much more reliable plus knowing Jerry always helps since I purchased two cars from him before this one. More

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Great dealership! ! Worked with Jerry Giec . Made the process simple and straightforward. They have huge selection and had exactly what I wanted. We did all the negot ! Worked with Jerry Giec . Made the process simple and straightforward. They have huge selection and had exactly what I wanted. We did all the negotiations via email and he worked with my time constraints. Best price on a 4Runner in Illinois .Allowed me to come in, sign some papers, take my check and get on my way. No drama no pressure, no xx More

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I am very satisfied with my purchase of a new Corolla I worked with Jerry he did outstanding job getting me the car showing all the features I really don’t have any complaints nothing but good things to sa worked with Jerry he did outstanding job getting me the car showing all the features I really don’t have any complaints nothing but good things to say about him and this dealership More

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Love Toyota product but most importantly also love the people! From sales to service we are never disappointed and always delighted. They go above and beyond for sure without a doubt!Next time you looki people! From sales to service we are never disappointed and always delighted. They go above and beyond for sure without a doubt!Next time you looking for a nice Toyota and And excellent treatment ask for Jerry Giec. More

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Took in our car for oil change, and came back out with "greasy marks" on our passenger seat and back trim. . "greasy marks" on our passenger seat and back trim. . More

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We went there for an oil change for my 6 month old 2022 Highlander. When I picked up my car there was a some scratches on my hood. I complained and they checked the video and they couldn’t tell. All they h Highlander. When I picked up my car there was a some scratches on my hood. I complained and they checked the video and they couldn’t tell. All they had to do was buff it out but the main manager was extremely rude, he didn’t wanna listen and told us fixing this is off the table because apparently we are not allowed to be upset at all. We walked out with scratches and filed an official complaint with Toyota. Too bad they lost our business. We also ended up going to westmont Toyota a week later and bought another car just because the manager at bredemann Toyota didn’t wanna deal with the damage they caused. Granted this location is Very close to my home and it would’ve been convenient to get my car serviced. But they lost our business! More

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I drove to Bredemann because of the good reviews on line, and they did not disappoint. They are great! I got the car I want it for the price that Jerry promised me when I placed the order cannot ask fo line, and they did not disappoint. They are great! I got the car I want it for the price that Jerry promised me when I placed the order cannot ask for anything else More

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