Mike Clark

Poor customer service and lack of communication. We were emailing back and forth trying to set up a time to view a vehicle. He tells me they close at 5:30pm and I told him that I wouldn't be able We were emailing back and forth trying to set up a time to view a vehicle. He tells me they close at 5:30pm and I told him that I wouldn't be able to make it until 5:15pm, "so maybe we should schedule for another day", thinking that I don't want to be rude and show up right at close. This was at 1:00pm. He doesn't respond to my email all day, so I leave work at 5:00pm and drive home (an hour away). When I get home I check my phone and he sent me a snarky email at 5:41 pm telling me he's waiting on me? THEN I get an even snarkier email from him the next morning complaining about how he was waiting on me until 6:15pm and he would have appreciated a phone call. Really? Maybe if you would have read and responded to my email, I would have known you were willing to stay late and you would have sold a car. Now, I'm not going to be purchasing anything from you or your dealership after your rude unprofessional emails. More

Report | Print

This is the second car I have bought from Mungenast and I have loved both of them. I would certainly recommend them to family and friends. have loved both of them. I would certainly recommend them to family and friends. More

by EBOWIE Verified Customer Verified Customer

Report | Print

I was very pleased with service, professionalism and honesty with Mike and Brad. They went above and beyond to be sure that I left with my dream car. They both were very understanding of my situation. I honesty with Mike and Brad. They went above and beyond to be sure that I left with my dream car. They both were very understanding of my situation. I couldn’t be more happy with my purchase!! More

by MARTIK458 Verified Customer Verified Customer

Report | Print

Thank you for the great service. Completely satisfied with my experience will definitely return in the future Completely satisfied with my experience will definitely return in the future More

by DENNISBOYD Verified Customer Verified Customer

Report | Print

Dealership is huge but have had pretty good service in the past. Our salesperson in this instance was amazing and helped us above and beyond. the past. Our salesperson in this instance was amazing and helped us above and beyond. More

by wsmccall Verified Customer Verified Customer

Report | Print

We bought a used 2019 Pacifica last week and 20 minutes after driving it off the lot we had to have it towed back for a repair. We have been getting the run around ever since on when the repair will be com after driving it off the lot we had to have it towed back for a repair. We have been getting the run around ever since on when the repair will be complete and while they did give us a loaner car it’s extremely frustrating to put money down, buy a car and a week later still not have the vehicle or any idea when it will really be ours. We’ve been calling for updates and get a new “estimate” each time but we have had to reach out and keep on top of it. The customer service has been so poor and we would not recommend this dealership to anyone! We understand things happen with used cars, but the customer service we have received is pathetic and infuriating. More

Report | Print

They had a nice selection of vehicles but sales staff seemed annoyed by any questions seemed annoyed by any questions More

by Sweets226 Verified Customer Verified Customer

Report | Print

My sales consultant was Mike Clark. This is the third vehicle Mike helped me purchase from Dave Mungenast St. Louis Honda. I told him what I was looking for and my budget and I am ver This is the third vehicle Mike helped me purchase from Dave Mungenast St. Louis Honda. I told him what I was looking for and my budget and I am very pleased with my 2023 CRV EX-L. Tracy Peters in the service department has overseen all the maintenance on all my past Hondas. More

by patbusekrus Verified Customer Verified Customer

Report | Print

I was very happy and comfortable with all the staff I worked with, friendly and very professional on a 1 to 10 you all got a 10. THANK YOU ALL JIM NUSS worked with, friendly and very professional on a 1 to 10 you all got a 10. THANK YOU ALL JIM NUSS More

by rjnuss Verified Customer Verified Customer

Report | Print

It is awesome in every way. Enough said. They take care of you like a professional. Enough said. They take care of you like a professional. More

by GENTLEJIM1 Verified Customer Verified Customer

Report | Print