Mike Carson

when i originally purchased my car from them, they were give a 5/5 star review. its now turned into a 1 star. absolutely ridiculous. I purchased a Mazda from Carson Cars about a month and a half ago, a give a 5/5 star review. its now turned into a 1 star. absolutely ridiculous. I purchased a Mazda from Carson Cars about a month and a half ago, and it has been nothing but trouble. Check Engine Light: The Mazda had the check engine light on from the start. Carson Cars assured me they’d take care of it and even guranteed a loaner car during repairs. Delayed Repairs: However, they didn’t get my Mazda into the shop or provide a loaner car until almost two weeks later. As a mom of three, and at the time i still had my job, not having a reliable car that didnt overheat every time i started it, really caused issues for me. They need to come up with a better way of scheduling and ensuring loaner vehicles and priprioritize repairs a different way...The fact it took 2 weeks to get the mazda into the repair shop while ensuring i had a loaner vehicle - caused the head gasket to blow.. which is a major repair.. Safety Hazard: To top it off, the passenger door unexpectedly flew open on the freeway while my son was sitting upfront. This is a serious safety concern. Financial Burden: I lost my job, due to the fact that I was not able to make it to work because of not having reliable transportation. Despite having my car longer than I’ve had it, they’re still expecting payments from me. It’s unfair and in my opinion, unreasonable. Unwillingness to Help: When I expressed my dissatisfaction Monday of this week, and requested that they keep the mazda, and we find a different vehicle for me, they were unresponsive. It was only until FRIDAY recreceived any type of communication from them, and it was that there is still extensive amount of engine repairs that need to be done. But they are still expecting their money, and basically told me that they will be towing the loaner car one way or another because i have not given them payment... news flash.... no car... no payment.. I have still yet to get a reply back about the request email i sent monday of this week.. and now all the big shot callers are gone for the weekend, and the bottom feeders cant help... In summary, my experience with Carson Cars has been a nightmare. I strongly advise against doing business with them. Save yourself the headache and find a more reputable dealership that wont have your kid almost fly out of the car on the freeway because of the door opening unexpectedly. More

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I have been to this dealership for the past 6 months just looking for that special ride. Today was finally the day I signed those papers! Thank you to Mr Carlos and also Mr Luis for all their help during thi looking for that special ride. Today was finally the day I signed those papers! Thank you to Mr Carlos and also Mr Luis for all their help during this process. I will be coming back again for another future purchase. They went over and beyond to make sure I left with a reliable vehicle. Thanks so much guys!! You are awesome 😎👍 More

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Great selection and easy financing make this a great place to shop for a car. place to shop for a car. More

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This guys is so unprofessional and never returns calls. Good luck getting a hold of him. Good luck getting a hold of him. More

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Car was sent to me with serious issues, and as soon as there was a problem, Robert & Mike avoided me and became unresponsive. They won't honor their "warranty" or make it right once something is wrong. there was a problem, Robert & Mike avoided me and became unresponsive. They won't honor their "warranty" or make it right once something is wrong. More

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Wow. I’m so happy to meet Fernando and david Gonzalez at Carson cars. I drive away happy. Clear upfront pricing and a warranty I will be able to use in I’m so happy to meet Fernando and david Gonzalez at Carson cars. I drive away happy. Clear upfront pricing and a warranty I will be able to use in emergency I feel comfortable with pricing and the fair Loan options I had to choose from. Working In a budget and safety were my largest concerns and they solve my condition. Thx again. Michale. More

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I purchased a 1993 Dodge Caravan for $6,000 on February 27th 2022, and at the time of purchase I noticed the tires were dry rotted and unsafe to be on public roadways. I made it known to Jack the sales ass 27th 2022, and at the time of purchase I noticed the tires were dry rotted and unsafe to be on public roadways. I made it known to Jack the sales associate, he told me since it was closing time to bring the Van back the next day (Feb 28th) and they would put adequate tires on the vehicle. I went in the very next day, I spoke with Jack and his exact answer was, "My manager told me that it's not covered under warranty but if you go get new tires we will cover 50% of the cost." Which I have done while the warranty is still in effect, and now being dismissed and the agreement not being honored. Also the tires are 19 and 20 years old which is against WA DOT RCW 46.37.425, the vehicle has a 90 day warranty which the car lot is refusing to honor, they are also refusing to achknowledge the Implied Warranty of Washington State for Used Vehicles sold by dealerships, RCW 62A.2-314. I was forced to spend $647.82 out of pocket for new tires in which the dealership offered me and I quote "A couple of hundred bucks" reimbursement but would not give me an actual amount. Obviously to keep me from filing a suit in small claims court which I am going to do since the business refuses to resolve this sittuation fairly and adequately according to state laws and regulations. This business has had MANY poor reviews of similar issues, and also while I was in the establishment today (5/14/2022) another lady was having issues with her Ford Taurus which they refused to repair or compensate for the issues that NEEDED to be repaired that were of obvious safety concerns on public roadways. This business obviously has little to no reguard for their customers safety or other motorists as well. They obviously are taking advantage of the lack of knowledge of laws and of the customers rights when purchasing a used vehicle. This business is a poor example to the American Economy and a detriment to the community in which it serves. More

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i purchased a 2006 BMW 535xi from Carson Cars on 9/21/2020. I interviewed with Reliable Credit over the phone, signed finance paperwork, purchased additional warranty and insurance through Geico (fu 9/21/2020. I interviewed with Reliable Credit over the phone, signed finance paperwork, purchased additional warranty and insurance through Geico (full coverage) and put down 1000.00 cash. the arrangement was to pay another 1000.00 down by 10/21/2020 (30 days) and my first payment in 45 days. they requested paystub copies and those were hand delivered by my daughter the next week when we sent her in to purchase a car from them as well. On Sunday October 11th we woke up and our car was gone. We called the police and they informed us that it had been repossessed. I called Carson Cars and they said they had no knowledge of this and i needed to call Monday. Monday I called at least 10 times and was immediately dismissed and sent to voicemail. Finally that evening I spoke to Jessica from Carson Cars, her explanation was our car had no financing so they had to pick it up? How can that be true I had the car 20 days, paperwork signed on 9/21/2020 and no payment due for 10 days. Jessica requested the paystubs again they were not in file i emailed them directly to her. Then she proceeded to tell me that I can get the car back if i paid 1180.00 (before the 1000.00 was even due??? and a 500.00 repossession fee. Then she requested I pay the 1180.00 over the phone and make payment arrangements on the repo fee. How can this be common practice to take a car before the scheduled payment due? Then require 680.00 additional dollars on top of agreed amount, demanding payment before contract scheduled dates? Then exactly 10 days before my daughters additional down payment was due they repossessed her new car as well. We have no car and are out 1000.00 I do not trust this car lot and their shady practices to not take the car again should we agree to pay these additional fees. They have lied to us on several occasions and to my friend who had originally referred me there. Lies regarding repairs covered in the first 90 days, referral bonuses and a few other minor statements we have found they were just pitching us for sale. More

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Worst experience ever. Went in and asked for a reliable car to drive me special needs daughter to and from childrens hospital. Have had problems since two days after driving it home. They have had my car f car to drive me special needs daughter to and from childrens hospital. Have had problems since two days after driving it home. They have had my car for more than 3 weeks and will not respond. Car is still under 90 day warrenty that is a joke. Now im careless with payments to complete before I can buy a new car. Small claims court here I come. Already got a lawyer. More

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Yay Carson Cars!!!! I got a great car at a great price! Garett was very helpful, he was patient with the many questions I had about numerous cars. After all the test drives, I ended up getting the 1st car Garett was very helpful, he was patient with the many questions I had about numerous cars. After all the test drives, I ended up getting the 1st car he showed me. My friends and family will be going to Carson Cars!! More

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