Mike Baker | Page 22

Brian always treats me with respect,listens to my concerns & explains things fully in an easy to understand way. He informs me of future service needs & when they need to be done so no surprises on r concerns & explains things fully in an easy to understand way. He informs me of future service needs & when they need to be done so no surprises on routine maintenance. I appreciate the honesty. More

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Service department staff is always excellent. They handle our routine maintenance, repair issues and necessary body work efficiently and we always get our car back sparkling clean! handle our routine maintenance, repair issues and necessary body work efficiently and we always get our car back sparkling clean! More

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Getting my first real experience with AH Buick after 25+ wonderful years with Sullivan. Very pleased, in what is becoming a seamless transition. Brian is wonderful in service, keeping me informed every step wonderful years with Sullivan. Very pleased, in what is becoming a seamless transition. Brian is wonderful in service, keeping me informed every step of the way, from my arrival to the completion of my work. More

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I have dealt with this dealership for 10 years and have never had any complaints. Very knowledgeable and friendly. Could not have asked for better service. never had any complaints. Very knowledgeable and friendly. Could not have asked for better service. More

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Extremely compatent and very professional advisory staff. Director Baker show great leadership skills and very customer oriented. Always confident service is done fight the first time. Director Baker show great leadership skills and very customer oriented. Always confident service is done fight the first time. More

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Dean is a pleasure to work with! He is a great rep for the dealership! I also have high praise for Victor Melendez in the sales dept! the dealership! I also have high praise for Victor Melendez in the sales dept! More

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The oil change was fine. The original encounter with Brian was fine. Two days later when I called to follow up on a pending repair the customer service was terrible. No answer when calling service depar Brian was fine. Two days later when I called to follow up on a pending repair the customer service was terrible. No answer when calling service department. No answer on Brians phone. There was an outdated voicemail relating to previous week. No prompt to leave a message. I spent more than 40 minutes trying to get someone to answer with no success. Eventually someone (possibly Amy) took a message for Brian to call me. When he called I very adamantly expressed my displeasure with the phone service. Brian apologized and said that he was busy with other customers and/or out to lunch. When I mentioned that the service department was "understaffed' he took exception to that comment. From my vantage point if you can't answer the phones your are understaffed. At that point I was completely disappointed with my experience at your dealership and I cancelled my service order. Later I received a very cordial call from service manager Mike and he spent considerable time listening and answering. The bottom line for me is that I place great importance on customer service and that service begins with being able to get through on the phone and being able to discuss what progress is being made to address my concerns. Herb Lorenz More

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Always pleased with this dealership. Very professional and friendly. I feel very confident whenever I need service. And very accommodating when making an appointment or just coming in for a minor problem. and friendly. I feel very confident whenever I need service. And very accommodating when making an appointment or just coming in for a minor problem. More

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They’re always friendly, efficient and very helpful. We’ve been going to this dealer for years and are never disappointed in the level of work. We’ve been going to this dealer for years and are never disappointed in the level of work. More

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Another great experience from the service team at Arlington Heights (Sullivan) Buick GMC! This time I needed tires and Brian price matched the tires I wanted at a better price than I had found elsewh Arlington Heights (Sullivan) Buick GMC! This time I needed tires and Brian price matched the tires I wanted at a better price than I had found elsewhere. More

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