Dealer Reviews
Cars for Sale
Dealer Log In
Mike Asatryan
Mike Asatryan | Page 138
Director Of Fixed Operations
Van Nuys Chrysler Dodge Jeep Ram
6110 Van Nuys Boulevard
Van Nuys, CA 91401
1,390 Reviews
Dealership Experience
7 yrs, 9 mos
Industry Experience
19 yrs, 5 mos
1,390 Reviews
Write a Review
1390 Reviews of Mike Asatryan
September 05, 2019
Always right to the point service Great personal that's is concern that customers service is #1 and always helpful . For me Alex was my Rep and he was very helpful on the issue that my Great personal that's is concern that customers service is #1 and always helpful . For me Alex was my Rep and he was very helpful on the issue that my Ram had ... Al I say is thanking Alex More
by lesterluna90
Verified Customer
September 03, 2019
Service dept Easy in and out. Received excellent service for me and my Jeep. Very thorough and informative. Would highly recommend to friends and family. Thank you Easy in and out. Received excellent service for me and my Jeep. Very thorough and informative. Would highly recommend to friends and family. Thank you! More
by MONICA5656
September 03, 2019
Great Excellent service, friendly service. Got all my needs taken care of in a timely manner. Friendly staff, even provided a loaner car for me. Cost free. Excellent service, friendly service. Got all my needs taken care of in a timely manner. Friendly staff, even provided a loaner car for me. Cost free. 5 stars More
by peachesncream7515
Other Employees Tagged: Alex Jean-Baptiste
September 01, 2019
comprehensive work and helpful staff I have service coupons from the dealership that sold me my jeep and which is now closed (Canoga Park). The service rep knew all about them and there w I have service coupons from the dealership that sold me my jeep and which is now closed (Canoga Park). The service rep knew all about them and there was no trouble or issues in honoring them. The bill was clear about the work done. The service rep took the time to keep me informed of progress while working. I was grateful for the cold water and though the waiting area was noisy I was able to read on a comfortable chair. More
by MRAMARTIN
August 26, 2019
Battery Replacement Call back from a customer service rep was never received. Had to take the car directly to the dealership without an appointment. Other than that, serv Call back from a customer service rep was never received. Had to take the car directly to the dealership without an appointment. Other than that, service was as expected and the problem was fixed. Wished they washed/cleaned the car after service. More
by STEVEN.WEINBERG29
August 25, 2019
Total Disregard for Customer Service I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my s I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my service advisor multiple time over the phone and through email. I never received a call back from him. I was also told that the service manager would reach out to me that same day and I also didn’t hear from him. TERRIBLE CUSTOMER SERVICE! YOU WILL BE IGNORED! More
by Louie
Other Employees Tagged: Oscar Gallegos
August 24, 2019
I feel like a VIP EVERY visit! I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Sta I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Star here. My Jeep is treated like it's a luxury vehicle every time, and I'm left feeling like I just got hooked up. Thank you SO much!! We're on our THIRD Jeep thanks to this dealership!! More
by donnahodges
August 22, 2019
Poor Customer Service Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home a Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home and ended up sitting in my driveway with its flat tire, cost me $120. More
by pja39834
Other Employees Tagged: Benny in the Service Department
August 19, 2019
Some Recent Setbacks I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in a timely and correct manner by the service technician. However when I was charged for the service I was charged three times on my credit card. It took several phone calls that went largely unanswered or returned as there is no operator who picks up the phone on a regular basis and a visit to the Finance department before the issue was finally resolved on 8/16. I think. A few weeks later on 7/30 I brought in my Jeep when I received a recall notice concerning the catalytic converter. The service manager seemed overwhelmed correcting other employee mistakes that morning. My car was processed incorrectly and scheduled for a different service because one employee did the paperwork for the wrong vehicle. There were two similar Jeep Patriots in for service and they confused the two. I tried to contact the service manager later that day. He responded at 5:45 saying the car was ready but that I had to be there by 6:00 to pick it up. Your website clearly states service department is open until 7:00. When I did get there by 6:05 the car still wasn't ready. Didn't leave until 6:30. More
by mgilles
Other Employees Tagged: Beny Marikta overcharged me on July 5th, Fabian Gallegos handled the recall service on July 30, Deann in Finance took my claim for overcharges, Mike Astryan gave me the refund
August 17, 2019
Excellent service I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again More
by RICOZEBOW50@gmail.com
Other Employees Tagged: Zachary Wilson
