Mikayla Bakken

We just bought a new to us car and called to get an oil change and because it was new to us and above 120,000.00 we wanted a thorough inspection and list of items to do at this mile marker... also, the che change and because it was new to us and above 120,000.00 we wanted a thorough inspection and list of items to do at this mile marker... also, the check engine light has been coming on and off. They called back and said the lug nuts on 2 wheels were swollen. $100.00 for new lugnuts... and basically made it seem like they will not put the wheels back on if we don't buy them. When we came to pick up the car, I asked if anything came up on the diagnostic test and was told that they do not include this with the oil changes and it would be an additional charge... ok, apparently you didn't understand why we were her to begin with... so I left. This doesn't surprise me though. I brought our old vehicle here because of a security issue not allowing it to start and stranded me in the middle of nowhere. They tried to fix it for $1200.00+ and yes, I can start the vehicle, but my auto start does not work any longer and I constantly have to hear random sounds of the car locking and unlocking on its own when it is running. I like Toyota, but both my experiences with this service team have not been 100%... In the end, this time around we wanted a thorough inspection including diagnostic and would have paid for it... seems like miscommunication or...? I guess just and oil change and the most expensive lug nuts you can find this time around. More

by JUSTIN@STCLOUDMORTGAGE.COM Verified Customer Verified Customer

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I have found St Cloud Toyota staff to be courteous, responsive to my questions and needs. I appreciate that they are competitively priced and have a shuttle available if I need a ride somewhere in the responsive to my questions and needs. I appreciate that they are competitively priced and have a shuttle available if I need a ride somewhere in the area while the car is being serviced. More

by mlallier Verified Customer Verified Customer

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Both times I have been here, the estimated wait time has been way under the actual wait time. Both times my name showed up "pending assignment" for almost the entire "estimated wait time" and then the work been way under the actual wait time. Both times my name showed up "pending assignment" for almost the entire "estimated wait time" and then the work would get started and take another 30 min or so. It wouldn't be a big deal but I am usually waiting in the lobby and having to go back to work, so good information is helpful to alert my coworkers to how long I'll actually be gone. No drop off service has been offered or any kind of loaner either, so I'm more or less stuck there. More

by HEATHER.DEZURIK Verified Customer Verified Customer

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Always friendly staff. I rarely have issues and they don’t try pressuring me to do more work than I requested. I rarely have issues and they don’t try pressuring me to do more work than I requested. More

by Janet Verified Customer Verified Customer

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My recall work was done so quickly I didn’t have enough time to shop across the street! Thank you! time to shop across the street! Thank you! More

by WKCREW Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ I took my Toyota Tundra to St. Cloud Toyota for routine maintenance and couldn’t be happier with the service I received. The team was professional, efficient, and thorough from sta Cloud Toyota for routine maintenance and couldn’t be happier with the service I received. The team was professional, efficient, and thorough from start to finish. MIKAYLA BAKKEN kept me informed about the progress and explained all the work being done in a clear and straightforward manner. My truck was serviced quickly, and it runs smoother than ever. I also appreciated the complimentary inspection and the helpful maintenance tips they provided. Highly recommend St. Cloud Toyota. they treat your vehicle like their own! Mohammad More

by Mohammad Verified Customer Verified Customer

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Quick and on time. The car drives like new. The waiting room has changed ! Staff has been very supportive and helpful! The car drives like new. The waiting room has changed ! Staff has been very supportive and helpful! More

by KEVINMIELKE Verified Customer Verified Customer

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Very professional, excellent customer service. Goes above and beyond Has a cool Ford rally car. Goes above and beyond Has a cool Ford rally car. More

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