Miguel Figueroa

Worst dealership in America. Went in looking for a Chevrolet Tahoe. Looked at 2. First one had a faulty Carfax report that popped up when I was about to sign the contract, statin Went in looking for a Chevrolet Tahoe. Looked at 2. First one had a faulty Carfax report that popped up when I was about to sign the contract, stating it had a rebuilt engine. They still tried selling me the defective vehicle. I refused so they found another one that had low mileage for the year. Went to look at it, the entertainment screen in the back of the passenger seat was smashed like someone’s head crashed into it. They still tried selling me that stating it’s only about $1k to replace it. I should have known from there what kind of people I was dealing with, but I needed a car. They convinced me to look at the Jeep Wagoneer. It was a newer car with low mileage, so I said why not. What did I do? They sold me a lemon with a faulty transmission that they claim can’t be fixed because there is no check engine light showing and they can’t see the problem on their system. I am now stuck with a car that drives like a trash. I went back to see if I can trade it for a new Tahoe that had just arrived on the lot. After they had me sitting in the dealership for hours (losing money and time), we finally came to a deal on the trade and the purchase. But it was getting late and I had to leave to pick someone up from the airport. So I said I would come in the following day to sign all the paperwork (giving them ample time to get the car and paperwork ready). After wasting gas to drive this clunker to the dealership to sign the paperwork and pick up the new car, the finance manager messed up the deal stating the numbers are off. I know what they were doing. They were trying to squeeze more money out of me. I guess they felt I was an easy mark, but that was going down like that. Now I’m out insurance money, gas money, time that I can never get back and I never got the car. If you value your money, time and peace of mind, don’t do business with this dealership. They are all scammers! More

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Prompt service, was able to answer my questions and find a vehicle that met my needs. a vehicle that met my needs. More

by DANIELSCOTTHENDERSON Verified Customer Verified Customer

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I ordered my wrangler with this dealership because they promised to take my Honda. I had manager approval so, I pre-ordered in person and worked with Mateo aka Miguel. Initially it was a great experience; promised to take my Honda. I had manager approval so, I pre-ordered in person and worked with Mateo aka Miguel. Initially it was a great experience; he is very personable and straight to the point. Months passed and once we were near a week before my personalized jeep was to arrive, Mateo calls with bad news. Since there was a change in management they can no longer accepted my Honda for trade… I was discouraged…fought for approximately half a day and finally they were able to work something out. Great! I moved on and was really looking forward to seeing my jeep! I do want to add that the finance department was absolutely amazing and is the only reason why this review is a 3 star and not a 2 star. Now, I never expected a smooth transition… dealing with dealerships will always be a headache but! Certain things just never settled well.. for example my brand new jeep on arrival had a paint chip, I brought it up to Mateo he assured me that he will get it fixed right away… a month has passed and no response. My sister also had a similar experience, where her brand new jeep was not fully cleaned due to the late hour and again Mateo promised a follow up to fix it and nothing. The only time I heard from him was a couple of days ago and it was to ask me if I could write a great review for him and to tell my sister as well. I mentioned my paint chip and he said “oh! Don’t worry I’ll get that settled right away if you leave a great review” Ehhhhhh really? We brought you two sales and this is how you treat your customers? Well, here is my subpar review. The lack of professionalism is really disappointing from the sales team. At this point I’ll color match my car. Can’t buy my review. More

by KATI.L1327 Verified Customer Verified Customer

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Los vendedores son muy tramposos no demuestran sinceridad en la venta de los autos no lo recomiendo en la venta de los autos no lo recomiendo More

by alexcasta Verified Customer Verified Customer

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Everyone was nice and professional I came in then they took care of me it took most of the day to get the job done but the good thing is that it was done correctly and I was very happy with the end result took care of me it took most of the day to get the job done but the good thing is that it was done correctly and I was very happy with the end result More

by LIMA_EDUARDU Verified Customer Verified Customer

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Miami lakes auto mall is the worst dealer in miami, after all day trying to do a business for a kia forte 2022 when we already had everything they raised 4000 dollars to the sale price with the justification all day trying to do a business for a kia forte 2022 when we already had everything they raised 4000 dollars to the sale price with the justification that there are no cars on the market ... it seems to me a lack of respect to the client show an entry price and when they have had 6 hours pending change the price, expeculating with the scarcity of the market. really very unethical and unprofessional really very unethical and unprofessional realmente muy poco ético y poco profesional really very unethical and not professional at all realmente muy poco ético y nada profesional More

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My experience was the best.Mario Rodriquez was extremely nice and performed better than any salesman I’ve worked with.Joe Colabro (General Manager)took his time to find Perfect vehicle for all my needs.I wi nice and performed better than any salesman I’ve worked with.Joe Colabro (General Manager)took his time to find Perfect vehicle for all my needs.I will highly recommend this dealership for all my needs.Marty POLLOCK More

by POLLOCK1946 Verified Customer Verified Customer

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Great salesperson! They really took the time to find the right vehicle for my needs at the best price. right vehicle for my needs at the best price. More

by Richard.Conrey Verified Customer Verified Customer

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Todo bien muchas gracias esperamos q se mantengan brindando un buen servició y q siempre brindando un buen servició y q siempre More

by MELANY02282014 Verified Customer Verified Customer

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1FTEW1CPXKKD62556Horrible service!. Needed to schedule 1FTEW1CPXKKD62556 Horrible service!. Needed to schedule delivery of purchased car. NO ONE could help. They just transferring call to the manager, who 1FTEW1CPXKKD62556 Horrible service!. Needed to schedule delivery of purchased car. NO ONE could help. They just transferring call to the manager, who never pick up the phone. Only voice mail and never get back to you. No one is giving you any information, no one is able to tell you when you will get a respond. Miami Lakes Automall is simply disrespect other's time and plans. DO NOT RECOMMEND! More

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