Michelle Whidden | Page 6

never been there - they keep spamming me because they do not use email verification when setting up accounts. do not provide them any info not use email verification when setting up accounts. do not provide them any info More

by LOVEJOY0 Verified Customer Verified Customer

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Overall, I would highly recommend Kia of Clermont. The dealership was clean, spacious, and had a nice waiting area. The sales rep and staff were very helpful and responsive throughout the process. The dealership was clean, spacious, and had a nice waiting area. The sales rep and staff were very helpful and responsive throughout the process. My one piece of constructive feedback: an extended warranty was pushed on us at the very end of the transaction. It was never brought up or mentioned during earlier conversations or when providing quotes, and introducing it at signing changed the numbers and put pressure on my wife and me to make a quick decision. I'd respectfully ask that these items be discussed earlier in the process rather than introduced at the end when signing paperwork. More

by johnmjacksonjr Verified Customer Verified Customer

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​I am leaving this review because customer service standards continue to decline, leaving vehicle owners caught between overworked dealerships and unreliable third-party shops. Having purchased two ve standards continue to decline, leaving vehicle owners caught between overworked dealerships and unreliable third-party shops. Having purchased two vehicles from this dealership, it is especially disappointing to watch the quality of service go downhill to the point where it feels like nobody genuinely cares anymore. During my recent visit for two safety recalls, an oil change, and a tire rotation and balance, I arrived between 9:30 AM and 9:45 AM for my 10:30 AM appointment, but I was not able to leave until 2:30 PM. While the staff seemed like decent people, they are clearly overwhelmed by vehicle volume and simply going through the motions. The most frustrating moment came when I looked through the glass viewing panel into the bay and watched the technician rotate my tires, tighten the lug nuts, and start backing my vehicle out, completely skipping the balance. I had to physically walk around to find a service advisor to report what I observed so my car could be put back up on the lift, the wheels removed, and the balancing actually performed. While having a glass panel to view the bay is reassuring, customers shouldn't be forced to supervise basic paid tasks to ensure they are done correctly. To top off the experience, I paid an $86 bill only to receive a dealership coupon the very next day for $24 off a rotation and balance that is valid through September—a current promotion the advisor easily could have applied. I unfortunately continue to use this location only because reliable alternatives are scarce, but the rushed technicians, lack of quality control, and overall indifference make it very difficult to recommend them. More

by melvmoore Verified Customer Verified Customer

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all services were satisfying, stick on the scheduled timeline and sufficient explanation for each task timeline and sufficient explanation for each task More

by hongki0209 Verified Customer Verified Customer

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Salesman was great and knowledgeable. The greeter at the door was not needed and rude. All he did was asked questions the salesman allready knew the answers to. He even wanted to know why The greeter at the door was not needed and rude. All he did was asked questions the salesman allready knew the answers to. He even wanted to know why we were looking for a newcar. And.why we wanted to see 3 different models. None of his business!!!! We waited 20 minutes for the Salesman and left. The sale was saved for you by calling us More

by dlbond99 Verified Customer Verified Customer

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All I gotta say is that the expectations of Kia Of Clermont is the best people are very nice very outgoing. The sales people are top-notch and the general manager is the best he went on all expectatio Clermont is the best people are very nice very outgoing. The sales people are top-notch and the general manager is the best he went on all expectation to help us and we appreciate that and we would like to give them 10 stars not 5 10 stars And the cleanest of the of the places top notch you could those floors are so beautiful. I love everything like I said the treatment is always been very good and the customer service is 10 times the best. More

by dannyl1011 Verified Customer Verified Customer

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The minute we drove in we were greeted by a friendly serviceman who took our info and set us up with a tech to help us with the service on our car. The serviceman explained what he was doing to the car serviceman who took our info and set us up with a tech to help us with the service on our car. The serviceman explained what he was doing to the car via the video and that helped a lot. Would definitely recommend Kia if Clermont. More

by arrolmc Verified Customer Verified Customer

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Felt like I was forced first they showed me 3 payment options then said only one exists the other two didn't exist. Felt like a scam. Professional scammer. options then said only one exists the other two didn't exist. Felt like a scam. Professional scammer. More

by DFA Verified Customer Verified Customer

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The key of Claremont service team never ceases to amaze me, their professional, courteous, kind, and efficient. I purchased four cars through Kia Claremont and service all for there and I said my wife and me, their professional, courteous, kind, and efficient. I purchased four cars through Kia Claremont and service all for there and I said my wife and kids in for service without me because I trust him so much they treat us fairly and do awesome work. Michael Nick and Ed treat us awesome they are truly brand ambassadors. More

by bjweaver3333 Verified Customer Verified Customer

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Always good service. Able to see status of the services that I have requested. Just with it was little more affordable Able to see status of the services that I have requested. Just with it was little more affordable More

by mariko.caberto Verified Customer Verified Customer

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