Michelle Reed
Michelle Reed at Cortese Ford Lincoln

Michelle Reed

Customer Relations Manager

Cortese Ford Lincoln

2452-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.7
24 Reviews

Dealership Experience

18 yrs, 6 mos

Industry Experience

18 yrs, 6 mos

Languages Spoken

English English

4.7

24 Reviews

Write a Review

24 Reviews of Michelle Reed

September 05, 2025

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Employee Rating

I've patronized Cortese twice for purchasing new vehicles. The process was painless and friendly and will recommend this dealership to family and friends. More

by patgiannone1@gmail.com
Service Price Transparency
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Recommend Dealer
Yes
Sep 09, 2025

Cortese Ford Lincoln responded

Thanks for the great review and the 5 stars.

September 04, 2025

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Felt like I stepped back into 1955! Felt like a tremendous bother, while interrupting this Neanderthals' texting, and asking for an estimate on having some parts replaced. He finally lo More

by GE
Service Price Transparency
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Recommend Dealer
No
Sep 22, 2025

Cortese Ford Lincoln responded

I am so sorry that this was your experience...we value you as a customer and I welcome the opportunity to speak with you if this is an option. Michelle @Cortese Customer Relations 585-277-3241

July 21, 2025

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Communication is not good. Took me several calls to get someone to call me back. frustrating More

by Adrienneatti
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Recommend Dealer
No
Jul 21, 2025

Cortese Ford Lincoln responded

Adrienneatti, I am so sorry that this was your experience. Please give me a call at your convenience. I welcome the opportunity to speak with you. Michelle@Cortese Customer Relations 585-277-3241

July 10, 2025

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Very good used vehicle and value for the price. Very clean and friendly staff. Easy transaction More

by 427biscayne
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Recommend Dealer
Yes

Other Employees Tagged: Joe Cavallario , Jeff La MARTINA

Jul 24, 2025

Cortese Ford Lincoln responded

Your business is greatly appreciated. Thanks

July 03, 2025

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Awesome experience! The whole staff was great to work with. A very smoothe sale/ purchase. More

by scottiebeaudette
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Recommend Dealer
Yes
Jul 24, 2025

Cortese Ford Lincoln responded

Thanks for your business.

June 06, 2025

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Mike Nazzaro and his team have always been great to work with. Very accommodating & get the job done. More

by pmazzullo1
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Recommend Dealer
Yes

Other Employees Tagged: Mike Nazzaro

Jun 16, 2025

Cortese Ford Lincoln responded

Thank you for the great review.

June 04, 2025

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They happen to have the vehicle I was looking for arrive several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. More

by Tjoachimczyk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Serena Flesch, Darren Snedon

Jun 06, 2025

Cortese Ford Lincoln responded

Heyyyy, what did we miss that didn't earn us a 5...your feedback helps. We will continue to strive for excellence. We appreciate your business.

December 12, 2024

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I called customer service after request for review and told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever exper More

by nmccar56
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Recommend Dealer
No

Other Employees Tagged: Nicole in service was the worst. Acted nice and answered my questions and then clearly didn’t communicate or follow up on anything she said

November 22, 2024

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Always a fantastic experience at Cortese. I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking More

by SavedStephanie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden

Dec 03, 2024

Cortese Ford Lincoln responded

We appreciate your business. Thanks so much.

November 18, 2024

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Employee Rating

Very personable and helpful. Not high pressured. I felt respected and well treated. Would recommend to others. More

by cnbobowski
Recommend Dealer
Yes

Other Employees Tagged: John Cortese

1

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