Michelle Redmon

Customer service is excellent. All works done are reported, and what to expect for next services. All works done are reported, and what to expect for next services. More

by 2018 F explorer Verified Customer Verified Customer

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Voicemail full, could not leave message. Was not receiving updates. Took very long to solve simple problem. Even when I dropped the car off I was told I had till 8pm to drop off then I show Was not receiving updates. Took very long to solve simple problem. Even when I dropped the car off I was told I had till 8pm to drop off then I show up and they say drop off is in the morning, but they would make an exception. After 1 week they said that they can’t find the problem, I told them to wait an extra day. I show up next morning and then they said they turned the car on and saw the problem. Took another 2 weeks to figure out it was the alternator. I am not a car expert, but it does not make sense to me that it should take two weeks. I come to pick up my car and I had to find the tech to tell me what was wrong because initially I was just given a bill with no explanation. Also text feature to receive updates is useless as I never received a response. More

by AGUIRREMERCEDES95 Verified Customer Verified Customer

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The Waybe Ford Service Department has great customer service. They are honest and sincere. I won't take my car anywhere else. service. They are honest and sincere. I won't take my car anywhere else. More

by DFBELLIZZI Verified Customer Verified Customer

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Great car service, courteous, and understand the business. Very communicative and explain the whole scenario to me business. Very communicative and explain the whole scenario to me More

by AAPEREZ04 Verified Customer Verified Customer

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Failed to communicate that one recall may not be fixed. When I set up appt- I was told 2 recalls be fixed. When I went to go pick up my car - only 1 recalled was completed. Michelle also said the recall th When I set up appt- I was told 2 recalls be fixed. When I went to go pick up my car - only 1 recalled was completed. Michelle also said the recall that was fixed should only take 2 hours ish. Took 5 hours. More

by Ginalobue17 Verified Customer Verified Customer

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I’m not an easy person to please. But never have a problem at Wayne Ford. They are courteous, friendly and listen to my needs. The service department is top- notch and this is my s But never have a problem at Wayne Ford. They are courteous, friendly and listen to my needs. The service department is top- notch and this is my second truck I bought from them because the sales department makes it easy. More

by SRBURNS2 Verified Customer Verified Customer

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Only complaint is their coffee counter & lack of a snack area courtesy of the dealership. My service trip certainly deserves something better (especially when the coffee machine was down & the receptioni area courtesy of the dealership. My service trip certainly deserves something better (especially when the coffee machine was down & the receptionist was kind enough to go upstairs & bring me a cup. More

by RALPH.FREDERICKS Verified Customer Verified Customer

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Very professional and trustworthy with what needs to be done to your vehicle. Quick and great work. done to your vehicle. Quick and great work. More

by LISEL973 Verified Customer Verified Customer

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Michelle always makes my experience smooth and time efficient. The valet service has made my decision to buy another Ford from Wayne Ford that much sweeter. efficient. The valet service has made my decision to buy another Ford from Wayne Ford that much sweeter. More

by THEBALLOONLADY29 Verified Customer Verified Customer

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Prompt and easy to work with. Very polite and accommodating. I always use Wayne ford for a reason. Very polite and accommodating. I always use Wayne ford for a reason. More

by Paul Verified Customer Verified Customer

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