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Michelle Hays
Michelle Hays at Charles Gabus Ford

Michelle Hays | Page 2

Service Advisor

Charles Gabus Ford

4545 Merle Hay Rd
Des Moines, IA 50310

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4.7
20 Reviews
4.7

20 Reviews

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20 Reviews of Michelle Hays

November 07, 2025

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Employee Rating

Great dealership fast and friendly they keep you well informed on what is being done to you vehicle More

by Pappy6977
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Recommend Dealer
Yes
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Nov 09, 2025

Charles Gabus Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 03, 2025

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Employee Rating

Great service easy checking in and finished when stated. Always a smooth visit to get truck serviced. More

by Omblue
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Service Time
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Recommend Dealer
Yes
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October 31, 2025

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Have had great service and support for my two Ford hybrid Fusions. Friendly staff over past 16 years. More

by Anna
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Howe, Adam Delmege, Robert Kritenbrink, David Kritenbrink, David Martin, Michael Dabney, Tonya Rubenking

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Nov 03, 2025

Charles Gabus Ford responded

Hello Anna, we're happy you found our staff to be so supportive during your experience here at Charles Gabus Ford. We are always more than happy to assist you if anything else comes up. Take care!

October 30, 2025

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Employee Rating

Felt as if I was gauged on my latest repair, two bolts to replace part above spare tire that can be reached easily More

by Richardtcoxdsm
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Workmanship
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Service Communication
Recommend Dealer
No
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October 20, 2025

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Employee Rating

They were very courteous and helpful. I had the ford pass not knowing this until they brought this to me. Very helpful More

by brauerjim79
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Martin

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August 14, 2025

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Employee Rating

Friendly staff and nice facility. Knowledgeable mechanics/ I like my ford to be worked on by people who know my car. Only knock is prices are too high More

by jim.kuhlman69
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 17, 2025

Charles Gabus Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels! Service Manager, Robert Kritenbrink (575)270-5531 or Robert@charlesgabus.com

June 06, 2025

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Employee Rating

Very friendly and courteous and always willing to talk to me regarding the progress of my vehicle and was very helpful about returning my rental vehicle. More

by ONEBUSYMOM1965
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Recommend Dealer
Yes
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June 04, 2025

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Michelle was very helpful and polite. Easy to get appointment and done on time. I will be coming back. More

by jerry.r.gray7
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Recommend Dealer
Yes
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Jun 08, 2025

Charles Gabus Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 04, 2025

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Employee Rating

Great Service, professional employees. Kept me informed through the complete visit. My service writer David M. was top notch professional and made my visit painless. More

by Tony Palladino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Howe, Adam Delmege, Robert Kritenbrink, David Kritenbrink, David Martin, Michael Dabney, Tonya Rubenking

Print

May 16, 2025

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Employee Rating

Takes 5 days to get into service for an issue. My check engine light came on and I had to wait five days to get it in. More

by Betsy
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Recommend Dealer
Yes
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