I received excellent customer care and car service from
Victory Honda, Austinburg, OH location. Erica and the service team managers are wonderful. Darren was my service rep; he was friendly, professional,
Victory Honda, Austinburg, OH location. Erica and the service team managers are wonderful. Darren was my service rep; he was friendly, professional, and customer-focused. He ensured the required services were completed and ordered parts for follow-up services. I appreciated the excellent service I received and look forward to getting the final work completed.
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by Rmsmit8
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2026 -
Victory Honda of Austinburg responded
Knowing that our service rep was friendly, professional, and customer-focused means a lot to our service team. We’re pleased we could complete the required services on your Honda Passport and order parts for your follow-up work. We appreciate your kind words and five-star rating, and we look forward to completing the final work.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Always courteous and understanding great communication
with them Thank you Honda for your service always
with them Thank you Honda for your service always
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by tpowel55
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2026 -
Victory Honda of Austinburg responded
Your mention of our team’s courteous and understanding communication highlights what we aim for in every service visit. Hearing that our service on your Honda HR-V met your expectations means a lot to our service department.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Had oil change and tire rotation.
Nice and quick. In and out about an hour.
Nice and quick. In and out about an hour.
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by PSCHOVILLE
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2026 -
Victory Honda of Austinburg responded
We’re glad your Honda Pilot’s oil change and tire rotation were quick and smooth. Knowing you were back on the road in about an hour means a lot to our service team.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Had oil change and tire rotation.
In and out in about an hour. Nice and quick.
In and out in about an hour. Nice and quick.
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by Johnston.tim89
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2026 -
Victory Honda of Austinburg responded
Knowing we could complete the oil change and tire rotation on your F-150 in about an hour is rewarding. Thank you for the five-star rating and for letting us take care of your vehicle.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Kind to me, explained everything to me.
Thank you for being professional to me.
I will keep bringing my vehicle to you
Thank you for being professional to me.
I will keep bringing my vehicle to you
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by MICHELEPLATANO
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2026 -
Victory Honda of Austinburg responded
Knowing that our explanations were clear and you felt well cared for means a lot to our service department. We look forward to continuing to service your Honda CR-V whenever you need us.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Everytime I schedule for maintenance they always get me
right in and everyone is always nice
right in and everyone is always nice
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by CHRIS.CIMINO.CC
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2026 -
Victory Honda of Austinburg responded
Hearing that scheduling maintenance on your Honda Ridgeline is effortless and that our team is always friendly means a lot to our service department. Michelle and our team appreciate your kind words and five-star rating.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
It’s okay.
Need more snacks, more variety. Good service, fast…remarkable can’t think of anything else to say
Need more snacks, more variety. Good service, fast…remarkable can’t think of anything else to say
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by JOECINDID3
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2026 -
Victory Honda of Austinburg responded
We’re glad the service on your Honda CR-V Hybrid was fast and impressive. We appreciate your suggestion about expanding the snack selection in our waiting area.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Great people, quick service, nice loung area and up front
pricing. In and out in an hour. Will definitely go again and recommend to friends and family.
pricing. In and out in an hour. Will definitely go again and recommend to friends and family.
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by RidgelineGuy
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2026 -
Victory Honda of Austinburg responded
Your mention of up front pricing and being in and out in an hour highlights our dedication to efficient, transparent service for your Honda Ridgeline. Knowing you’ll recommend us to friends and family means a lot to our service department.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Knowledgeable, friendly, respectful, easy to work with,
and shows guidance. They have a willing spirit to help when/and where they can and make you feel comfortable even with that silly question and I have
and shows guidance. They have a willing spirit to help when/and where they can and make you feel comfortable even with that silly question and I have had plenty. Dealership and waiting area is very clean. They also do appointment reminders.
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by pcooper5
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Victory Honda of Austinburg responded
Thank you for highlighting our team’s expertise and welcoming approach during your Honda Passport service. We’re glad the waiting area met your expectations and that our appointment reminders were helpful. We look forward to assisting you with any future questions or needs.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
May 06, 2026 -
pcooper5 responded
Your Welcome!
All good, reasonable prices and excellent, friendly staff
and service. You are updated periodically and informed of what the tech has checked out, etc.
and service. You are updated periodically and informed of what the tech has checked out, etc.
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by batter9
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Victory Honda of Austinburg responded
It’s great to know you appreciated our reasonable pricing and friendly service. Keeping you informed about your Honda CR-V inspection is important to us. We look forward to serving you again.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
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