Michelle Barnett
Michelle Barnett at Lakeland Volkswagen
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Michelle Barnett

Product Specialist

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.6
157 Reviews

Dealership Experience

10 yrs, 4 mos

Industry Experience

10 yrs, 4 mos

Specialties & Trainings

VEST CERTIFIED

4.6

157 Reviews

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157 Reviews of Michelle Barnett

November 01, 2024

Dealership Rating
Employee Rating

The team was very helpful. The process was easy and I would recommend working with the team at Volkswagen Lakeland. More

by jflores2k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle

Nov 05, 2024

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear that you found the process easy and our team helpful. We appreciate your recommendation and look forward to seeing you again at Lakeland Volkswagen!

October 29, 2024

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Employee Rating

Great experience. Everyone was very friendly and patient. Michelle was great and was very helpful not just with the sale but also with walking me through how maintenan More

by tiffany.leininger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle

Oct 29, 2024

Lakeland Volkswagen responded

Thank you, Tiffany! We're thrilled to hear that you had a great experience at Lakeland Volkswagen. It's wonderful to know that Michelle was helpful throughout the sale and in explaining future maintenance appointments. We appreciate your kind words!

September 24, 2024

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Customer service was personalized and comfortable. The product is nice however the specs are not gone over by the sale rep and the vehicle is not either. I purchased a VW Atlas and was handed the keys More

by poffbritt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2024

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We're glad you found our customer service personalized and comfortable. We apologize for the oversight regarding the vehicle specifications and the issues with the tint. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns promptly. Your satisfaction is important to us!

September 21, 2024

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Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume More

by fgiovanetty
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Sep 22, 2024

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Sep 23, 2024

Lakeland Volkswagen responded

This was explained to you and your wife with the picture demonstrating where the bracket come apart due to outside influence. As per policy, this is not covered under warranty ( not a defected part ) "C\Pictures\104000111571436.zip" "C: Pictures\104000111571440.zip" sent on Tue 2024-09-17 09:49 advisor explained to your wife the best way with out replacing the headliner very costly to repalace, is glueing the bracket to the headliner was the best option, your wife agreed to proceed with the repair. Have a great day

September 18, 2024

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The whole experience was amazing. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process. More

by dragustinovis1
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Arthur, Larry Riddle

Sep 19, 2024

Lakeland Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear you had an amazing and speedy process at Lakeland Volkswagen. We appreciate your kind words!

September 07, 2024

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Their customer service is terrible and the selection of vehicles just as bad. If you have 23 volkswagen taos in stock and 19 of them are bright blue, don't think that's very smart, nor good for business. T More

by S Cabrera
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Katlyn Oldham

Sep 10, 2024

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We’re sorry to hear about your experience. Please reach out to Jared Diveley at jared@lakelandvw.com to discuss your concerns further. We appreciate your input and will work to improve our service.

August 26, 2024

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I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

by LRIDDLE80
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear that you love our dealership and appreciate our professionalism and comfortable waiting area. We look forward to serving you again at Lakeland Volkswagen!

August 03, 2024

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Excellent service, I get treated like family, minimal wait time, my experience at Lakeland Volkswagen and staff AAA +. More

by furiel20
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Recommend Dealer
Yes

July 06, 2024

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Great service and fast process. Good treatment from the vendor and the manager. A + rated More

by Luis Baez
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle

June 12, 2024

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Employee Rating

They are the best and friendly ever visited purchasing your next car go to lakeland volkswagen you will be delighted you purchase. More

by bishopstaff7
Sales Price Transparency
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Recommend Dealer
Yes
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