Michelle Barnett

From the first phone call to Erica B. the service was seamless through the delivery of the car. The whole customer/ dealer interaction if I had to grade it would be a honest A+. Thanks fo the service was seamless through the delivery of the car. The whole customer/ dealer interaction if I had to grade it would be a honest A+. Thanks for the experience. Joey N. More

by joenichols456 Verified Customer Verified Customer

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This is the second car I have bought from this dealership. Service is always nice and wants to be helpful. My last car was a ‘22 Taos brand new that had many issue and it took a couple trips to th dealership. Service is always nice and wants to be helpful. My last car was a ‘22 Taos brand new that had many issue and it took a couple trips to the dealership to get it fixed even though I told them exactly what was wrong. Now I have a ‘24 Tiguan that I bought in Feb. not even five days after my first payment, I had to bring it into the shop because there was an issue with carnet. The issue was there when I bought the car but they pushed it off to be a problem with the app. Now it sat in the shop for a week, wasn’t fixed, and almost another week is going by with no answers because VW Techline won’t give them an answer. I am tired of buying new cars with problems. I don’t think I’d buy another VW after this one. More

by ssittnick Verified Customer Verified Customer

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The service team is so welcoming. Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pr Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pricing, and she worked with me in making my big purchase. As long as VW still makes a cheap and reliable people's car, I'll be coming back! (hint: bells and whistles are for Porsches and Audis, not Golfs and Jettas) More

by adr Verified Customer Verified Customer

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Never in my life have I encountered a name brand dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called bef dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called before I drove an hour to them & let them know I had a warranty letter to fix my overhead console. I waited 2 hours for them to tell me I wasn’t covered under warranty then realize she was looking at the wrong bulletin? Then they had to order my part once it was confirmed it was under warranty. That should’ve been done BEFORE I made the hour drive over & waited 2 hours with my infant!! Oh it gets better… I come back for them to install the measly tray & it took 3 hours & when I kept checking, they couldn’t figure out why they still had my vehicle as it should’ve been finished by now. Your employees dress like they just got out of bed & a couple of the women working there had no idea what they were doing. Unreal. More

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I have been coming to Lakeland VW since 2002. Bought many vehicles here. Never had a problem. Michelle is always very attentive and listens to you. Larry is very upfront on your needs or wants. Bought many vehicles here. Never had a problem. Michelle is always very attentive and listens to you. Larry is very upfront on your needs or wants. No pressure from anyone to buy a car. More

by vwghia1971 Verified Customer Verified Customer

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Responsive and easy to deal with. Worked the deal over the phone as we were coming from over an hour away. Everything was as expected. Worked the deal over the phone as we were coming from over an hour away. Everything was as expected. More

by jdaltongarris Verified Customer Verified Customer

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Great job by the staff at Lakeland Volkswagen. Straight shooting. No shenanigans or add-ons like all the other dealers. Straight shooting. No shenanigans or add-ons like all the other dealers. More

by Manny G Verified Customer Verified Customer

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Great bunch of professionals to work with! Everyone made it easy and enjoyable to purchase a car! Everyone made it easy and enjoyable to purchase a car! More

by Swede Verified Customer Verified Customer

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This was the best car buying experience I have ever had. Michelle and everyone at Lakeland VW were a pleasure to work with. I would refer everyone I know who is looking for a car to this dealership and spec Michelle and everyone at Lakeland VW were a pleasure to work with. I would refer everyone I know who is looking for a car to this dealership and specifically, Michelle. More

by kkilian Verified Customer Verified Customer

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The team was very helpful. The process was easy and I would recommend working with the team at Volkswagen Lakeland. The process was easy and I would recommend working with the team at Volkswagen Lakeland. More

by jflores2k Verified Customer Verified Customer

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