Michele Dessert

We have worked with Crown and Michele for years now. We cannot say enough about Michele's support and help, and recently Enver's as well. Michele is like family to us. Please go there with confidence an We cannot say enough about Michele's support and help, and recently Enver's as well. Michele is like family to us. Please go there with confidence and trust; they always work to earn both....which is why we have happily bought four cars there. More

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23 Honda Pilot Elite purchased a year ago from Crown Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was ful Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was full. I was proactive and called ahead to ensure the part was in stock. It was not and was backordered. Part ordered with a status of critical. 2 months later and still no part shipped to dealer. Opened a case with Honda Corporate. After working with Honda Corporate representative for 2 weeks, the part is finally shipped and received by Crown Honda parts. Robert in parts was helpful initially, but grew frustration with me calling weekly to follow-up. Scheduled service appointment and arrived early on Thursday 8/1 to have the vehicle diagnosed and repaired. Service advisor Michele Dessert was assigned as the advisor for my 3PM appt. I arrived early at 2:15 and was checked in by an older gentleman standing outside at the service area. I proceeded inside and sat down. I eventually sought out Michele who stated she was leaving for a dental appt and gestured to Daimara. Michele proceeded to ask me who diagnosed the vehicle and how do I know that it was the windshield washer motor. She also asked who ordered the part. I explained that it's a known issue with the vehicle and the part has been on backorder for several months. I live over an hour away and wanted to be sure the part was available before diagnosis for obvious reasons. Her demeanor during this interaction was condescending. At approximately 345PM, Daimara called my name and stated my vehicle was ready and that the motor was replaced with the one I originally ordered. No charge warranty work. I drove out of the service reception area and tried to clean the windows to test the repair and no washer solution was spraying from the front or the rear. The issue persists and the repair was unsuccessful. I immediately called Crown Honda and asked the operator to connect me with Daimara. I let her know that the washer solution was not working and she stated the technician had it working after replacing the motor. She then stated I would need to bring the vehicle back to diagnose and suggested I come back the next day (Friday). I advised her that I have to work and I live an hour north of the dealership, but I could come back Saturday. She scheduled me for Saturday morning and I also requested a reimbursement for gas since the repair failed and I would need to come back again. I asked if the service manager was available to speak with to notify him of my concerns. Well, he was out that day due to an emergency. The next day, Daimara was trying to reach me to reschedule the service appt for the following Saturday because "we don't have a master technician working this Saturday". Really? I would think Saturday is the busiest day of the week for service appts and you would staff a master technician. This dealership provided a poor customer experience and I would recommend avoiding it for sales and service. More

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I can’t say enough about the out of the ballpark experience that I received having a simple oil change! I love the family feeling every time I visit. This time I saw another school employee in the w experience that I received having a simple oil change! I love the family feeling every time I visit. This time I saw another school employee in the waiting lounge(another satisfied Michele customer) and chatted! I love insuring that car safety issues, tires, brakes, etc. are gone over with me and if now, or in the near future need to be addressed. I have precious cargo with my grandchildren and this is so important to me! Thank you Michele for taking care of my family!❤️ More

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Nice. .. Clean...Caring... Professional Staff..... Nice Cars... And! And! Nice.. People Incredible An A rated.....Wow .. Clean...Caring... Professional Staff..... Nice Cars... And! And! Nice.. People Incredible An A rated.....Wow More

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This is or third CRV from Crown Honda. Enver is the greatest car salesman I have ever dealt with. And I do mean ever. He takes care of his customers before, during and after the sale! Enver is the greatest car salesman I have ever dealt with. And I do mean ever. He takes care of his customers before, during and after the sale! He walked us through all of the new changes that the CRV went through since our's had come out. I cannot say enough about this young man. If you need a car, he is the man to see! More

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Zach Ruppert is an amazing service advisor. Michelle Dessert got me scheduled with Zach, which didn't disappoint. He had me in and out and within my budget. Very courteous, kind and understandi Michelle Dessert got me scheduled with Zach, which didn't disappoint. He had me in and out and within my budget. Very courteous, kind and understanding. Honda did an amazing job with these two advisors... More

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5 Stars to Service Advisor Michelle Dessert at Crown Honda. I have made it a point to always ask to speak to Michelle Dessert when needing to service my 2008 Honda Civic. Brought car in and needed to ha Honda. I have made it a point to always ask to speak to Michelle Dessert when needing to service my 2008 Honda Civic. Brought car in and needed to have work done on the oil air separator gasket. The process was so smooth, Michelle explained technicians finding, hours for work to be completed and a price. Shuttle set up to take me home and to pick me back when car was ready. Michellle is professional and knowledgeable and an asset to the dealership. More

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Love going to this Honda dealer always. When getting my car serviced Michelle Dessert is the best service advisor, she looks out for your best interests and never steers you wrong with what When getting my car serviced Michelle Dessert is the best service advisor, she looks out for your best interests and never steers you wrong with what your car needs. She's so easy to speak with and keeps you very informed of all the goings on while your vehicle is getting serviced. THANK YOU for everything it is much appreciated:) More

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Michelle Dessert and the technicians at Crown Honda are the best. My car service for my Honda Accord was spectacular. I recommend Crown Honda for service. the best. My car service for my Honda Accord was spectacular. I recommend Crown Honda for service. More

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Crown Honda is the best dealer for servicing my 2019 Passport. They have a great service team and my service advisor Michelle Dessert. I highly recommend them and only let them service my car Passport. They have a great service team and my service advisor Michelle Dessert. I highly recommend them and only let them service my car More

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