Michele Allen

November 2024 I went in to get a recall done on my Kia 2013 at the Kia dealer on William Penn Highway. Well, after I recall was done, they gave me a piece of paper that said that my suspension and brakes 2013 at the Kia dealer on William Penn Highway. Well, after I recall was done, they gave me a piece of paper that said that my suspension and brakes and filters had to be changed Roughly. The charge was almost $1000. So I took my car in to another dealership near Philadelphia and they said that nothing had to be changed. They didn’t understand why Kia on Williamspenn Highway would tell me that. I am very disgusted with Kia and Williams Penn Highway. I will never go there again. I thought I could trust them but apparently not they did xxxxxxxx me trying to get $1000 from me and also I used to get free oil changes and now they will not give them to me. I don’t even know why I bought a car from them. Me and my husband bought five cars so far from that dealership and for them to screw me over it’s disgusting and take away my free oil changes just to change their company policy at a snap of a finger. I don’t play those games. I’m sorry but I love Kia cars, but I hate the dealerships now I’m trying to find another Kia dealership closer to home in the Lehigh Valley that will be honest with me. It was nice working with you guys but screw me over $1000 and take away my free oil changes. I’m disgusted. More

by mmbarbie Verified Customer Verified Customer

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Nice and quick with everything taken care of no problems. Wish the lounge was a little nicer, but overall not bad. Wish the lounge was a little nicer, but overall not bad. More

by chip.nataro.23 Verified Customer Verified Customer

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The service department sucks. They did a terrible job on an oil change. Oil leaked all over my driveway and they promised to rectify the issue but they never return phone calls or They did a terrible job on an oil change. Oil leaked all over my driveway and they promised to rectify the issue but they never return phone calls or even answer the phone. I got traded in the car so I won't have to deal with them anymore. More

by charley.sandoval Verified Customer Verified Customer

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Awesome service team helped me save money wherever possible and got me out the door in no time! Thanks! possible and got me out the door in no time! Thanks! More

by CLAUDIO.M.STABILE Verified Customer Verified Customer

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Convenient location. Friendly employees. Nice assortment of cars to choose from. No hassle dealing. Easy to make an appointment. Friendly employees. Nice assortment of cars to choose from. No hassle dealing. Easy to make an appointment. More

by EVIE.ECKHART Verified Customer Verified Customer

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I’ve been a customer for about 8 years at least. Never had a problem til now. I have contacted them twice never got anything back from them . I brought my car in for service new tires n wheel alignm Never had a problem til now. I have contacted them twice never got anything back from them . I brought my car in for service new tires n wheel alignment . First time it was pulling to the right brought it back and it was worse. I live more then a hour away my husband usually does this but is I’ll now. Not sure it’s because I am a female or what but I’m very uncomfortable about bring it back there More

by herndondeborah Verified Customer Verified Customer

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Scott, Ed, and the mechanics did an excellent job of finding, and correcting the problems with my vehicle, caused by another repair shop. Very pleased with all involved in the repairs. finding, and correcting the problems with my vehicle, caused by another repair shop. Very pleased with all involved in the repairs. More

by DANNYRRU Verified Customer Verified Customer

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The replacement of the engine under warranty in my 2015 Optima was handled as quickly as could reasonably be expected. This will be an enormous factor in any future vehicle purchase. Optima was handled as quickly as could reasonably be expected. This will be an enormous factor in any future vehicle purchase. More

by JAMESGANG55 Verified Customer Verified Customer

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Last time it was serviced, my car was ready earlier than I expected. Bought my car from Bill in sales, he’s terrific too. I expected. Bought my car from Bill in sales, he’s terrific too. More

by SNAR0MKP Verified Customer Verified Customer

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Why is it taking 2 weeks to get a new horn. This should have been in stock. I don’t feel safe in my car without the horn. Maybe another dealership has one in stock? This should have been in stock. I don’t feel safe in my car without the horn. Maybe another dealership has one in stock? More

by JRFIELDS Verified Customer Verified Customer

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