Michele Allen
Michele Allen at Brown-Daub Kia
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Michele Allen

Service Administrator

Brown-Daub Kia

3600 William Penn Hwy
Easton, PA 18045

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4.7
124 Reviews
4.7

124 Reviews

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124 Reviews of Michele Allen

November 20, 2024

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Employee Rating

Awesome service team helped me save money wherever possible and got me out the door in no time! Thanks! More

by CLAUDIO.M.STABILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Brown-Daub Kia responded

Claudio, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 27, 2024

Dealership Rating
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Convenient location. Friendly employees. Nice assortment of cars to choose from. No hassle dealing. Easy to make an appointment. More

by EVIE.ECKHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Brown-Daub Kia responded

Thanks, Evie, for sharing your thoughts about your experience with Brown-Daub Kia. We appreciate your business and hope to see you again soon!

October 25, 2024

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Employee Rating

I’ve been a customer for about 8 years at least. Never had a problem til now. I have contacted them twice never got anything back from them . I brought my car in for service new tires n wheel alignm More

by herndondeborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 28, 2024

Brown-Daub Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Steve Parr General Manager/Vice President 610.829.3009

October 20, 2024

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Scott, Ed, and the mechanics did an excellent job of finding, and correcting the problems with my vehicle, caused by another repair shop. Very pleased with all involved in the repairs. More

by DANNYRRU
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 21, 2024

Brown-Daub Kia responded

Danny, Thank you so much for your excellent service review! We are so glad that Scott, Ed, and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Brown-Daub Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

October 16, 2024

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The replacement of the engine under warranty in my 2015 Optima was handled as quickly as could reasonably be expected. This will be an enormous factor in any future vehicle purchase. More

by JAMESGANG55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Brown-Daub Kia responded

James, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 12, 2024

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Employee Rating

Last time it was serviced, my car was ready earlier than I expected. Bought my car from Bill in sales, he’s terrific too. More

by SNAR0MKP
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Recommend Dealer
Yes

Other Employees Tagged: Bill Bickerstaff, Edward Fritts

Oct 13, 2024

Brown-Daub Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Bill and our team, and we look forward to working with you again.

October 12, 2024

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Employee Rating

Why is it taking 2 weeks to get a new horn. This should have been in stock. I don’t feel safe in my car without the horn. Maybe another dealership has one in stock? More

by JRFIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2024

Brown-Daub Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 09, 2024

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I was referred to Bill by a friend of the family that had spoken of him very highly. Helped us pick the right car for a good price. More

by nesila1826
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 09, 2024

Brown-Daub Kia responded

Thank you, Neslia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bill met your expectations. Thank you again for choosing Brown-Daub Kia. We look forward to having you as one of our valued customers for many more years to come!

September 28, 2024

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Employee Rating

Purchased new sorrnto in June Screen was now working Kept car for 22 days Next day out again In total serviced car three times had car for over 45 days Was told that they never heard of Lemon law More

by breonrobert
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Mike Dalton

Oct 02, 2024

Brown-Daub Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Steve Parr General Manager/Vice President 610.829.3009

September 25, 2024

Dealership Rating
Employee Rating

From scheduling to service dept, everything went smoothly. from drop off to getting my car back was about 45 minutes, plus it was washed. Thanks. More

by BORRFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Brown-Daub Kia responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

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