Micheal Mekhaeil

The issue is NOT whether paperwork was signed. The issue is HOW this situation was handled from start to finish. Huge shout out to Mike and Karina at Planet Honda for wasting an incredible amoun The issue is HOW this situation was handled from start to finish. Huge shout out to Mike and Karina at Planet Honda for wasting an incredible amount of my time after I repeatedly explained EXACTLY what I wanted from the very beginning: 2026 Honda CR-V Hybrid Sport Touring AWD around $550/month TRUE sign-and-drive roll ALL fees and taxes into the lease minimal or nothing out of pocket I clearly stated this multiple times throughout the conversation. I even provided a full breakdown in writing showing: selling price residual money factor fees rolled into lease target payment trade payoff negative equity I also repeatedly said: “I’m keeping this simple.” “Take the Acura MDX trade and put me into the CR-V around $550 sign-and-drive.” “I’m not looking to go back and forth on structure all day.” Mike repeatedly responded: “I can make this deal work for you.” “Okay I’ll do that deal for you.” Based on those assurances: payoff information was requested and submitted mileage was requested and submitted registration and insurance were requested my wife completed a credit application an appointment was confirmed they discussed getting paperwork ready before arrival At one point we were literally discussing vehicle color and delivery timing. So obviously any customer would reasonably believe the structure had already been approved internally. THEN suddenly: taxes became due upfront money changed sign-and-drive changed first payment changed then eventually the deal “couldn’t be done” That is the problem. If management knew the numbers didn’t work, then why move customers through the entire process first? What made this even worse was when I requested management/GSM information because I wanted to escalate the issue professionally, that information was basically withheld instead of someone stepping up, apologizing, or attempting to resolve the situation properly. Instead, after wasting hours of our time and collecting personal/credit information, the appointment was simply canceled. I’m also not a first-time random customer. I’m a repeat Planet Honda customer who has purchased multiple vehicles there and referred family members over the years. Absolutely terrible communication and a very disappointing customer experience More

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Schnaider was really helpful with the purchase of our new car. I really recomend him as a sales person. Very nice and comunicative. Financial services have to make things a little faster, but otherwise it wa car. I really recomend him as a sales person. Very nice and comunicative. Financial services have to make things a little faster, but otherwise it was straight foward. More

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Peter was fantastic to work with for our purchase of a Honda. I will return again! Honda. I will return again! More

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Clean dealership. Nice and honest salesperson. Long wait for Finance. Honesty and integrity issues with financing Nice and honest salesperson. Long wait for Finance. Honesty and integrity issues with financing More

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They understood our needs, and were super helpful. The seller, Michael, was very communicative, and guide us thru the process with ease. There was a hiccup with the loan, and Michael help us accommo The seller, Michael, was very communicative, and guide us thru the process with ease. There was a hiccup with the loan, and Michael help us accommodate while things went thru. Will recommend and will go back whenever I need a car. More

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This is my second car from Micheal Mekhaeil. He has been amazing with everything and always takes care of me and my family. He has been amazing with everything and always takes care of me and my family. More

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Very attentive staff. . had a great salesperson.. very helpful and knowledgeable . Also very patient and worked everything out for us . had a great salesperson.. very helpful and knowledgeable . Also very patient and worked everything out for us More

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Great experience with Micheal in the sales apartment and Nick as his manager ...definitely will recommend to my friends and family 👍🏻 Nick as his manager ...definitely will recommend to my friends and family 👍🏻 More

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The dealers at Planet Honda are phenomenal. Very patient and accommodating with customers. Their deals are pretty straightforward compared to other Honda dealers. Purchased 2 vehicles from this Very patient and accommodating with customers. Their deals are pretty straightforward compared to other Honda dealers. Purchased 2 vehicles from this dealership. More

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They are very intended to help Making sure you are happy with your choice always with your choice always More

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