Michael Yoon

Stay away from Heritage Chrysler Dodge in Owings Mills My recent experience purchasing a vehicle from this dealership has been profoundly disappointing. I drove over an hour to visit the dealership Mills My recent experience purchasing a vehicle from this dealership has been profoundly disappointing. I drove over an hour to visit the dealership, where I met Chantal and was shown a 2017 Chevy LT 1500 V8. After conducting a thorough inspection and taking the vehicle for a test drive, I was assured by Gregg and Chris that the faulty side mirrors' blinkers would be repaired. However, the truck was delivered to my residence with the issue unresolved and big dent that had not been disclosed. I refused to accept the vehicle. Chris, the store manager, then contacted me and falsely claimed that the truck's damage had been present at the time of purchase, which was later contradicted by Michael, the GM as well as Gregg and Chantal. The dealership ultimately made the necessary repairs, but neglected to provide the registration for the new tags. Chris's conduct throughout this process has been highly unprofessional. And he is not honest. More

Report | Print

General manager is pompous and rude, I would never recommend anyone ever deal with him. recommend anyone ever deal with him. More

Report | Print

This is long, but please read the entire review. So, perhaps the worst thing that a new car buyer fears happened to me. In October 2024 I bought a brand new 2024 Wrangler Sport.  Within a mont So, perhaps the worst thing that a new car buyer fears happened to me. In October 2024 I bought a brand new 2024 Wrangler Sport.  Within a month it was in the shop four (4) times for the same issue.  I was obviously discouraged, frustrated, etc.  On the fourth attempt I was prepared to litigate the Lemon Law in Maryland.   George Ayoub - Service General Manager - Him and his department did everything they could to fix the vehicle.  George did everything he said he would/could do to make the situation right.  Honest fellow. Tykai Martin - Sales Manager - Awesome.  Does what he says he was going to do.  Clear communication and and follow through with this ENTIRE experience. Anthony Zgorski - Sales Department - Got me in and out with the process.  Hard worker.  Good communicator. Gregg Smith - Finance Department - So, I have been through this process twice now with Gregg.  He is excellent.  He listens to you when you speak.  He did not try to up-sale me on anything.  I REALLY appreciate that. Michael Yoon - General Manager - I have to be honest, when I went in to his office I was not happy.  Michael listened to me and smiled then said what he was going to do.  At first, I did not believe him and was reluctant.  But in the end, he did EXACTLY what he said he was going to do.  I mean everything.  I still can't believe it.   Overall, I have to say that every person I have mentioned above are excellent at their respective jobs.  They say success rises and falls on leadership;  if true that falls on Michael.  He is true to his word.  I really appreciate all that him and his staff did for me as a customer.  I will be servicing my Jeep at Heritage.  When I buy another vehicle I will be going to Heritage.     Excellent More

Report | Print

We live in New Jersey and purchased a used Nissan Armada online and communicating with Jalen Bobb, our salesman and Gregg Smith, Sales Manager. We can honestly say that this purchase was without a doubt, th online and communicating with Jalen Bobb, our salesman and Gregg Smith, Sales Manager. We can honestly say that this purchase was without a doubt, the most pleasant car buying experience we’ve ever had! Both Jalen and Gregg were very responsive to our requests for videos and additional information. They were professional and very pleasant throughout this multi-day buying process. When we encountered a scheduling glitch at the 12th hour to travel down and swap our Explorer trade in for the Armada, Gregg suggested that Jalen had agreed to drive the Armada up to us, pick up the Explorer and return back to the dealership. We had never experienced such a high level of customer satisfaction like this before! Jalen arrived at our house with the Armada and allowed us to physically inspect the vehicle and test drive it before final acceptance of the deal. The car was immaculate, almost brand new! We were thrilled with the entire experience! We absolutely love our new/used Armada, and will never forget our new friends at Heritage! We cannot say enough about both Jalen and Gregg, and highly recommend using this dealership for your next car buying experience! You will not be disappointed! We will certainly use them for our future car buying adventures! More

Report | Print

Dealership was a friendly and hospitable. I really enjoyed the experience and will definitely purchase another vehicle at this location in the upcoming future. I do recommend them with 5 st I really enjoyed the experience and will definitely purchase another vehicle at this location in the upcoming future. I do recommend them with 5 stars. More

Report | Print