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90 Reviews of Michael Wenzel
August 22, 2024
We didn't work with Josh, with Peter. It went excellent. Will consider for future. It went excellent. Will consider for future. More
by kim.parker97
Verified CustomerOther Employees Tagged: Joshua Hunsaker , Peter K.
August 15, 2024
Overall good experience. We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them to get us the pricing info on the car and speaking with a few different sales people. Kind of odd considering i called and said "I want tgus ca4, what is the price." Once we got to Tonya and got the deposit put down, the responsiveness was significantly better. Tonya was easy to work with. My only complaint is that extended warranty and other late in the process adds are never well disclosed up front. They really need to show what the extended warranty covers and what services you get with it way earlier so the buyer can do the math and determine in advance if they want it or not. Getting hit with it during finalization of payment and title is an angering sales tactic. This isn't the only dealership that does this. If it had been up front I would have given 5 stars More
by RBLAQUIERE
Other Employees Tagged: Anthony Rose , Tonya Cervantes
July 29, 2024
Pretty pleased with my experience there! No one was pushy and they were all really chill! Not to mention when I couldn't find the salesmen that I was talking to another one came and helped m No one was pushy and they were all really chill! Not to mention when I couldn't find the salesmen that I was talking to another one came and helped me out! Saved me from a leasing deal that I was about to do! Really enjoyed this experience! And tge deal I got with lithia Volkswagen! Not to mention the oil change for free as long as I own the car!!! Pretty sweet deal! More
by A.COURTNEY.56
Other Employees Tagged: Francisco Garibay , Peter Kotenko
June 28, 2024
Every person that I had contact with was very helpful, even after I had purchased my car even after I had purchased my car More
by basaltrc3
Other Employees Tagged: Matt Toreson , I do not have last names. Justin, Tyler, Igor and I believe it was Gabriel, recently from perhaps Medford?
June 19, 2024
When we arrived we weren’t greeted by anyone. Hung out in the lobby for around 15 mins and told some yee had an appointment with Brendan. Brendan wasn’t there so Richard filled in for him. Ric Hung out in the lobby for around 15 mins and told some yee had an appointment with Brendan. Brendan wasn’t there so Richard filled in for him. Richard was great to work with, he is honest and build trust with us before discussing any numbers with the car we purchased. We originally walked away as the interest rate wasn’t what we were expecting. Richard reached out to me the following day and was able to get me the interest rate I was wanting. We returned that day and completed the sale. Richard made that sale happen, if we didn’t have the trust built with him I wouldn’t have returned. I had already been in contact other dealers about other cars. More
by OHANAMOVING
Other Employees Tagged: Richard Rowe
May 24, 2024
I was very disappointed with the misinformation about the rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it v rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it very clear that I wanted to qualify for both of those to purchase the vehicle. I was assured that the Fedral would come off the sticker price and the State I would have 6 months post purchase to apply and receive online. After the purchase, I realized that the State Rebate was only for ‘23 and ‘24 Models. Everyone I was in contact with was aware of this before I had signed for the car. I went back in to discuss this with them and figure out if there was a way to make this right. They quickly got the “Sales Manager” out of his office to talk with me. What started out as a respectful complaint quickly devolved into this sales manager treating me like some criminal trying to extort Volkswagen of Salem out of $2,500! He told me “It sounds like you want a refund and that’s never going to happen.” He laughed at me when I voiced my complaints and tried explaining the situation. Another sales agent told me that they are able to run someone’s finances to see what rebates they would qualify for. He said they do it all the time. This was practice was not exercised during my purchase when I had discussed several times with the selling agent that I had planned to obtain both rebates. That was the entire allure to buying a second vehicle. I have never been so humiliated and disrespected in a place of business before like this. I felt like I was getting the shakedown from a used car lot on 82nd Avenue in Portland… and not the exceptional service of Volkswagen of Salem that a co-worker had referred me too. That sales manager had me so angry and disrespected that I had to leave. I do not think I can bring myself to ever do business hear again nor would I refer anyone to either. Buying a car should not feel like this. These are people’s lives and financial responsibilities they are dealing with. More
by TRAVISEUBANKS22
Other Employees Tagged: Matthew Reid
May 22, 2024
They were very helpful & the purchase went smoothly. Thank You! We will think about them the next time we are in the market. Thank You! We will think about them the next time we are in the market. More
by DEBIANMAINUSER
Other Employees Tagged: Joshua Hunsaker, Matthew Reid , Brendon & Tayler
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