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Michael Thorn

Overview Reviews (291) Inventory (203)

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Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.8

291 Reviews

Overview Reviews (291) Inventory (203)

Dealership Experience

4 yrs, 5 mos

Industry Experience

9 yrs, 10 mos

Languages Spoken

English

4.8

291 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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291 Reviews of Michael Thorn

October 13, 2025

Dealership Rating

Employee Rating

Took care of me quickly and efficiently even offered me a ride home while they had my truck. ride home while they had my truck. More

by sem7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 13, 2025 -

Performance Buick GMC responded

Thank you so much for sharing your experience with us! We're thrilled to hear that our team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

October 11, 2025

Dealership Rating

Employee Rating

I Had a good experience with the service department they did a good job and finished on time ! did a good job and finished on time ! More

by FRED.MORAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 12, 2025 -

Performance Buick GMC responded

Thank you, Fred, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

October 05, 2025

Dealership Rating

Employee Rating

It was great . I have used this dealership since it opened. I am always happy with the service. I have used this dealership since it opened. I am always happy with the service. More

by SUZMB6701

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Chris Wells, Mark Bougas, Dwight Phillips, Jacob Stevenson

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Oct 07, 2025 -

Performance Buick GMC responded

Thank you so much for the great review. We appreciate your loyalty and look forward to seeing you again in the future. Until then, drive safely!

October 04, 2025

Dealership Rating

Employee Rating

The service was great and they took the time to go over all the services my truck needed and will be back to take care of those things at a later time. all the services my truck needed and will be back to take care of those things at a later time. More

by RRYERSONCONSTRUCTION

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Oct 07, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. We are happy to hear that our service team provided you informative service. We look forward to seeing you in the future, but until then, drive safely!

October 03, 2025

Dealership Rating

Employee Rating

Best dealership I have ever worked with! Everyone is so friendly and extremely informative with every aspect of the dealership. Such a great experience!! Everyone is so friendly and extremely informative with every aspect of the dealership. Such a great experience!! More

by BSAXTON1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Gauthier, Dwight Phillips, Jacob Stevenson

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Oct 03, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

October 03, 2025

Dealership Rating

Employee Rating

I Will never buy another car from this awful dealership! Not accommodating what so ever. Not accommodating what so ever. More

by JOE345NJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jacob Stevenson

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October 02, 2025

Dealership Rating

Employee Rating

Everything was really good. The customer service was excellent and all our needs were covered. The customer service was excellent and all our needs were covered. More

by thomas.walker

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Oct 02, 2025 -

Performance Buick GMC responded

Thank you, Thomas, for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

October 01, 2025

Dealership Rating

Employee Rating

I highly recommend their service department. Work is done right the first time. Norman (service advisor) ensures good customer service. Work is done right the first time. Norman (service advisor) ensures good customer service. More

by FEENEY862

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Norman

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Oct 02, 2025 -

Performance Buick GMC responded

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Norman. We appreciate your business and wish you many safe miles!

September 26, 2025

Dealership Rating

Employee Rating

Great service as always. Making appointments is easy and fast. The complimentary car wash is always appreciated too! Making appointments is easy and fast. The complimentary car wash is always appreciated too! More

by STOMBALAKIAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Norman

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Sep 26, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

September 22, 2025

Dealership Rating

Employee Rating

Good customer service and scheduling Took the truck in for recall and it was done on time for recall and it was done on time More

by KGRACEFFO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Sep 22, 2025 -

Performance Buick GMC responded

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