Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

Contact Me
4.8
283 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

9 yrs, 9 mos

Languages Spoken

English English

4.8

283 Reviews

Write a Review

283 Reviews of Michael Thorn

September 26, 2025

Dealership Rating
Employee Rating

Great service as always. Making appointments is easy and fast. The complimentary car wash is always appreciated too! More

by STOMBALAKIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Norman

Sep 26, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

September 22, 2025

Dealership Rating
Employee Rating

Good customer service and scheduling Took the truck in for recall and it was done on time More

by KGRACEFFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

September 20, 2025

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Employee Rating

Service advisor was great. Helped explain everything nicely and even did a test drive with me to understand the issue with the vehicle. More

by ROSSTSELBY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , John

Sep 20, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

September 18, 2025

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These guys are awesome. Very helpful. Will use them again for service. Had a recall which was fixed. More

by A1bestdad
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , John in service

Sep 19, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

September 03, 2025

Dealership Rating
Employee Rating

Once again outstanding service by Mike and his team. Never any doubt when I come for service that it will be anything less than AWESOME. Thank you, John, service advisor, Mike Service MGR, keep making G More

by ebachorik94
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Service advistor

Sep 03, 2025

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with John and the rest of our service team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

August 28, 2025

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Employee Rating

Excellent communication and zero pressure to pursue the recommendations at the present time. Norman was a great and knowledgeable service representative and was able to answer all of my questions and conce More

by JAY19FIRE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Norman Hoyt

Aug 28, 2025

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a positive experience and we're elated that you recognized Norman’s helpfulness and commitment to excellence. We wish you many safe journeys!

August 18, 2025

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Employee Rating

Performance GMC has to one of the best dealerships in NJ. Believe me I have been to many of them. Mike Thorn and John Barker are extremely customer service oriented, professional and are at the top of thei More

by EXUXG
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that John and Mike provided you with such efficient and excellent service. We look forward to assisting you again in the future!

August 17, 2025

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Employee Rating

JOHN BARKER my service advisor is very professional and knowledgeable. Always on top of my car needs. Excellent customer service from Mike the service manager to Priscilla the receptionist. Thank you More

by Cazafco
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Baker

Aug 19, 2025

Performance Buick GMC responded

Thank you so much for sharing your experience with us! We're thrilled to hear that John, Mike and Priscilla provided you with such efficient and excellent service. We look forward to assisting you again in the future!

August 14, 2025

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Employee Rating

They did another great job. Service department is doing a great job helping customers out . More

by SCOTTANGER
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2025

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a positive experience and we're elated that you recognized our service department’s helpfulness and commitment to excellence. We wish you many safe journeys!

August 13, 2025

Dealership Rating
Employee Rating

The guy that checked me in was very nice and informative but the sales guy was rude said good morning to one customer but didn’t acknowledge me also my truck was washed with no soap and it left water marks More

by GREENTEAM784
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Recommend Dealer
No
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