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Michael Thorn

Overview Reviews (243) Inventory (175)

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Michael Thorn

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Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9

243 Reviews

Overview Reviews (243) Inventory (175)

Dealership Experience

3 yrs, 9 mos

Industry Experience

9 yrs, 2 mos

4.9

243 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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243 Reviews of Michael Thorn

February 21, 2025

Dealership Rating

Employee Rating

Service Center always very helpful and courteous. Notifying me in a timely manner when parts arrive Notifying me in a timely manner when parts arrive More

by GWILSON3

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 22, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 20, 2025

Dealership Rating

Employee Rating

Excellent staff, on-time performance I’ve never had an issue in the 2-years I’ve been a customer. issue in the 2-years I’ve been a customer. More

by GKRAUTMANN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Gauthier, Dwight Phillips, Jacob Stevenson

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Feb 20, 2025 -

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

February 19, 2025

Dealership Rating

Employee Rating

Very pleased with the entire team at Performance GMC Cedar Knolls. Didn’t miss a thing. Thanks so much! Cedar Knolls. Didn’t miss a thing. Thanks so much! More

by Emily

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve in service,

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Feb 20, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

February 06, 2025

Dealership Rating

Employee Rating

Friendly, efficient, comfort, felt cared for, dealership was clean, work done in a timely basis was clean, work done in a timely basis More

by MICHAELADECARLO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 06, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

February 03, 2025

Dealership Rating

Employee Rating

Been trying discussing making a deal for quite some time. We were able to do so and now I am home at Performance. We were able to do so and now I am home at Performance. More

by jameshyman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Gauthier, Dwight Phillips, Jacob Stevenson , Steve in Service

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Feb 04, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

January 27, 2025

Dealership Rating

Employee Rating

This dealership goes above and beyond. ...hoping to get my next vehicle here as well! ...hoping to get my next vehicle here as well! More

by LYNNEKRUG16

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Jan 27, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

January 23, 2025

Dealership Rating

Employee Rating

Great job once again by Mike and his team. highly recommend this place for your purchase needs, service is outstanding and cares about there customers. Starts at the top, and for sure it shows highly recommend this place for your purchase needs, service is outstanding and cares about there customers. Starts at the top, and for sure it shows.. Thank you! Ed B. More

by ebachorik94

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Jan 25, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Mike. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

January 22, 2025

Dealership Rating

Employee Rating

Great service experience, service advisor Steve was super helpful, highly recommend going to Performance Buick GMC! helpful, highly recommend going to Performance Buick GMC! More

by HKULL91

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale , Steve in Service

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Jan 22, 2025 -

Performance Buick GMC responded

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Steve and the rest of our service team. We appreciate your business and wish you many safe miles!

January 18, 2025

Dealership Rating

Employee Rating

The bad news was that after 34,000 miles, my engine failed in my Yukon. New engine was ordered and under warranty but took over a month to replace. The good news was that the service department was gre failed in my Yukon. New engine was ordered and under warranty but took over a month to replace. The good news was that the service department was great. I received a loaner car, and they kept me updated on the progress. Call-Outs to Stephen and Mike as well as Sanderson. More

by Bekk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 19, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a review. We apologize for the inconvenience but we are happy to hear that it worked out.. It is our pleasure to hear about your positive experience with Stephen, Mike and Sanderson. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

January 04, 2025

Dealership Rating

Employee Rating

Exceptional customer service from Michael Thorn. Dedicated sales staff of Antony, Kyle and especially Brian Montoya. Brian helped us multiple times understand the features on our new Buick Enclave. Dedicated sales staff of Antony, Kyle and especially Brian Montoya. Brian helped us multiple times understand the features on our new Buick Enclave. Thank you again Brian. More

by Kjklk0342

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Montoya Kyle Bennet, Anthony LaManna all five stars. Whoever hired this team knew what he was doing.

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Jan 05, 2025 -

Performance Buick GMC responded

Congratulations on your new Buick Enclave! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Anthony, Kyle and Brian. We appreciate your business and wish you many safe miles in your new vehicle!

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