Michael Tafur | Page 2

This has been hands down the worst experience I have ever had at a car dealership. I had general maintenance on my Explorer at Elder Ford and dropped $1,000 in preventative suggestions. Two weeks later, the had at a car dealership. I had general maintenance on my Explorer at Elder Ford and dropped $1,000 in preventative suggestions. Two weeks later, the water pump went bad (built into the engine), and the repairs needed were almost $10,000. I asked the sales department to reach out while I searched for other cars. Grace reached out, and I was very candid about the car's condition. In text, I asked her to quote buying my car. I explicitly asked if there were two numbers—one if I bought from them and one if I just sold it to Elder. She replied in text that there was only one single number that was the same either way. Based on the number Grace gave me, my wife and I found a used Subaru at a dealership in Sarasota and used that figure to calculate our down payment. We drove directly to Elder to complete the sale we discussed. When Grace found out we purchased a vehicle elsewhere, she text me: "So you won't be purchasing a car from us then? Anyhow, I sell cars, so I guess my part is over..." When we arrived to sell the car, we were left waiting for 25 minutes. Ali Syed (Sales Manager) finally came out. He was immediately confrontational, stating they had the right not to buy my car and they wouldn't. We argued that we had texts from Grace, but he said it didn't matter. He raised his voice at my wife and me. When I demanded the General Manager, Ali claimed he wasn't in and refused to get someone else. After another 20 minutes, Geoff Patterson (New Vehicle Director) came out. He was calmer but defended Grace, claiming her text "Let's find you a new car" should have indicated they'd only buy my damaged car if I bought from them. Geoff said the used car director might buy it, promised to check and contact me no later than Monday, took my key fob, and said, "I will be in touch with you Monday." I never heard from him. Monday afternoon, I stopped by to get my tag. Geoff was conveniently "in a meeting" and couldn't speak to me. We found a junk removal service to buy the car. The following Monday, I needed the mileage for a duplicate title. Service didn't have my key; Geoff still had it but was off. It took 45 minutes standing in the lobby for them to track it down. I told them the junkers would pick it up Saturday morning. On Wednesday, I received a call from Jim Hensel (Virtual Product Specialist). He was immediately confrontational, yelling that the car was blocking another customer and threatening to have it towed immediately as an "abandoned vehicle" because the tag was missing. When I asked where it was being moved and who was paying, Jim yelled that he didn't know, cut me off as I offered to come move it, and hung up on me mid-sentence. I drove to Elder Ford immediately. I waited 20 minutes before Ali Syed came out to poorly placate me. Ali claimed Jim meant he would tow it in "3 to 4 days"—completely contradicting Jim's aggressive tone, which my coworker heard clearly over the phone. Jim Hensel never came out to face me. I moved my car out of the way, called a private tow company, and paid to move it to my house because I could no longer trust Elder Ford. Buyer Beware. • Grace is a liar. • Geoff Patterson is a liar. • Ali Syed is confrontational and unprofessional. • Jim Hensel is confrontational, unprofessional, and a coward. I will buy ANY OTHER brand vehicle before I step foot into Elder Ford again. More

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Dishonest and unprofessional dealership I would rather spend my time walking to my destinations for the rest of my life than to give Elder Ford my business spend my time walking to my destinations for the rest of my life than to give Elder Ford my business More

by Codyjmcdonald Verified Customer Verified Customer

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Michael was extremely helpful considering we live 3 hours away and my son lives in Tampa away and my son lives in Tampa More

by russoyvette Verified Customer Verified Customer

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They took care of my truck. Micheal made made it look like it was his personal truck. Thank you, Michael! Micheal made made it look like it was his personal truck. Thank you, Michael! More

by Genoh2r17 Verified Customer Verified Customer

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Great service department, Michael Tafur is a great advisor and very helpful, will be back advisor and very helpful, will be back More

by HAYDENSAYERS Verified Customer Verified Customer

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Thanks ? ? Took care of all the things that needed to be done. No problems ? Took care of all the things that needed to be done. No problems More

by BUCK2DRAGONS Verified Customer Verified Customer

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Excellent customer service from arrival to making sure I got a decent rental, fixing the problem and identifying it and not over charging. got a decent rental, fixing the problem and identifying it and not over charging. More

by BEERGUY38 Verified Customer Verified Customer

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Good service. Fixed issue another dealership was unwilling to work on. Much appreciated. Thank you. Fixed issue another dealership was unwilling to work on. Much appreciated. Thank you. More

by REPAIRS Verified Customer Verified Customer

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Michael was excellent, quick, professional. He walked me through everything regarding my services on my car. Amazing person. He walked me through everything regarding my services on my car. Amazing person. More

by ebonyb1984 Verified Customer Verified Customer

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came in with a flat tire and Mike Tafur fixed it right away!! i was back on the road in no time!! everyone was friendly, helpful and nice. i never hesitate to get my truck serviced at elder ford service away!! i was back on the road in no time!! everyone was friendly, helpful and nice. i never hesitate to get my truck serviced at elder ford service. thanks to everyone! More

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