Michael Semedo

Very, very disappointed in Sales and Service! I have bought several vehicles in my lifetime and will never again purchase from this dealership. Poor explanation of how much the warrantees cost I have bought several vehicles in my lifetime and will never again purchase from this dealership. Poor explanation of how much the warrantees cost. The car was purchased CPO. It had damaged wheels that needed to be repaired. It was due for a oil and brake fluid changes - I brought them to another BMW dealership to have them done. I returned the vehicle to this dealership to straighten the wheels. They told me two days. It took a week. I'm okay with that, but they would not give me an ETA, nor would return my calls. Two rear sensors fell out of their mounting slots. Repaired by the dealership. The Service Department wanted me to pay for the services. They had to get authorization from Sales. I understand that, but I specifically asked Sales to provide me with a contact in the Service Department so that I could bypass this the explanation step. Nope. No response. I had to make those connections. When I finally picked my car up, the Service Adviser acted as she never met me. Well, she will never meet me again! The Sales Department promised to send me all weather rear seat floor mats. I have not received them in two months. More

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This was one of the best dealership experiences the process was so smooth the people are so nice process was so smooth the people are so nice More

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Michael Semedo was great, he was very helpful and knowledgeable. He answered all my questions and made purchasing a car smooth. knowledgeable. He answered all my questions and made purchasing a car smooth. More

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The atmosphere was friendly, professional and no pressure. From the moment I arrived into the Boston showroom, I found my experience to be very positive. I met with my sales agent Hadi Eslami and we pressure. From the moment I arrived into the Boston showroom, I found my experience to be very positive. I met with my sales agent Hadi Eslami and we conducted business on a business/ casual manner. Hadi has a wealth of knowledge about the BMW product line. This knowledge helped answer my questions quickly, and aided in my final decision process to select the car I am purchasing. More

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Very kind helpful great energy staff on the second floor awesome people they treat you like a family here I think them all so much awesome people they treat you like a family here I think them all so much More

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One of your sales reps is going around putting Herb Chambers stickers on vehicles with temp plates and if I catch them touch my car again I'm pressing charges. Chambers stickers on vehicles with temp plates and if I catch them touch my car again I'm pressing charges. More

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Michael and David helped make our purchase swift and convenient Our new BMW is the ultimate driving machine for the Boston streets convenient Our new BMW is the ultimate driving machine for the Boston streets More

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