Michael Schutt | Page 27

Car sales for the 21st Century Mike and Jamie Schutt were an absolute joy to deal with in my recent Q7 purchase. They were incredibly responsive and reasonable in the negotiation o Mike and Jamie Schutt were an absolute joy to deal with in my recent Q7 purchase. They were incredibly responsive and reasonable in the negotiation of both my new car purchase AND (perhaps more importantly) the value of my trade in. Too often, the salesperson and the used car department don't help each-other enough. In this case, they did a great job to get both sides of my transaction done. Customer service-wise, this could not have been any better. Mike and I conducted the entire transaction over the phone, via email and via text with all paperwork sent to my home via overnight Fedex. I found the car I wanted via TrueCar, but none of the local Miami dealers would honor the transaction and none even got close on the trade-in value of my old car. Mike and Jamie understand how Millenials purchase things. We use apps to order food, Uber to order a ride, Amazon to buy stuff, and we watch TV on Netflix. There is absolutely no reason why car purchases cant' be done the same way. Until the rest of dealerships catch up with Mike and Jamie, there shouldn't be an Audi buyer under 40 years old making a purchase ANYWHERE but at Audi of Naples. More

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A league of their own I began looking into purchasing an Audi A4 Quattro about 1 month ago. I live out of state from this dealership (Indianapolis) and they were not on my I began looking into purchasing an Audi A4 Quattro about 1 month ago. I live out of state from this dealership (Indianapolis) and they were not on my radar for the first 3 weeks of my quest. I began looking at Audi's in Indianapolis and found that the prices were quite high, thousands of dollars higher than MSRP, and I could not get local dealers to call me back. I spoke with a friend who drives Audi's and he recommended that I call Audi Naples and inquire with them about my desire to purchase an A4. Within about 10 minutes of visiting their website and filling out my information, I had received a call from Michael Schutt and we began to talk about their selection of A4's. I never felt pressured into a vehicle that I couldn't afford, or wasn't interested in. I have a very particular set of requirements and a price point that I had to match and Audi Naples was able to locate a car for me that met my requirements with no problem. I flew down to Naples less than 1 week from my first contact with Michael to pick up the A4 that I had selected (2014 A4 Quattro 6 Speed manual, Premium with S-Line Package, Midnight Blue). John Holman, met me a the airport in his personal car, and drove me to the dealership to complete my transaction. The dealership was exquisite. They had my car detailed (it was already new, 58 miles at purchase) and washed, and had the entire service team install a protection package that I had opted for so that I could start my 19hour drive home sooner. Audi Naples saved me around $8000 off the vehicle price compared with quotes that I had received for local Indianapolis dealers and my lease price was over $200 less a month that local quotes which allowed me to pick more options! Their team had answers for all my questions and their customer service was impeccable. I highly recommend looking into purchasing from Audi Naples even if you aren't local to the area. They provide the best customer service I have ever experienced from a car dealership. I will be looking to purchase or lease another Audi in a few years time and they will be my first call. More

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Great customer service Michael Shutt contacted me over the phone and put me in contact with Wayne Clarke Great experience, everything went smooth, got a good deal, they we Michael Shutt contacted me over the phone and put me in contact with Wayne Clarke Great experience, everything went smooth, got a good deal, they were very professional would recommend. More

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purchasing a new vehicle I went to Naples Audi and was greeted promptly by Michael Schutt (Internet Sales). He then advised me that he would turned me over to Chris Torres, w I went to Naples Audi and was greeted promptly by Michael Schutt (Internet Sales). He then advised me that he would turned me over to Chris Torres, who is an Audi specialist. I spoke with Chris briefly about what I was interested in, and he had already had a vehicle for me to view. We went outside where he went over the vehicle in detail. He was also able to answer any question I had. I was also introduced to several other employees. All were very courteous and professional. The dealership was was very clean and they offered different amenities for their customers while waiting for service. Overall my experience was excellent, and I commend Chris Torres for his knowledge of the Audi and his professionalism. More

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Business professional Michael and Wayne went beyond all expectations to assist me and my family in buying a used car. The price was right car was described to me over the p Michael and Wayne went beyond all expectations to assist me and my family in buying a used car. The price was right car was described to me over the phone and filled my expectations exactly it was very friendly and no pressure More

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Great Team of People Awesome team! Would highly recommend purchasing a car through them and Robert was a great help. Was able to get approved fast and you can tell the who Awesome team! Would highly recommend purchasing a car through them and Robert was a great help. Was able to get approved fast and you can tell the whole team is for your best interest. More

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Outstanding work for a disabled Vet We needed a vehicle with unusual characteristics: head rest of passenger seat had to be removable, seat had to recline fully to marry with rear passen We needed a vehicle with unusual characteristics: head rest of passenger seat had to be removable, seat had to recline fully to marry with rear passenger side seat. My wife is a decorated disabled vet and we must travel by land from South Florida to CT monthly -ability to recline is key, as is excellent mileage and reliability. Audi of Naples turned up the perfect vehicle. Michael Schutt fielded my email query, did his homework, and established that the seat could be maneuvered in just the way we require. Without him, this deal would not have been done. Mike Pierne was excellent to work with: low key but determined, exceedingly well informed. The transaction was smooth and the briefing Mike gave on the vehicle was the most complete and intelligible I have experienced in many years of buying new vehicles. More

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Transparent and Fair Internet Transaction First time in 40 years I purchased a car over the internet. Mr. Michael Schutt and Mr. Mast made me very comfortable with full disclosures about the First time in 40 years I purchased a car over the internet. Mr. Michael Schutt and Mr. Mast made me very comfortable with full disclosures about the vehicle and prior service/ownership of the car. They answered all of my questions promptly and to my satisfaction. The vehicle was Audi certified, had an excellent carfax report and Mr. Schutt did a 360 degree inspection of the car with me by phone. He took the time to explain every minor blemish and how he would have the car detailed to remove them. He did exactly what he said he would do and the car arrived in the exact condition described. I trust the dealership and would certainly go back to Naples if they had the car I wanted. More

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Given the Run-around I started by inquiring about a car I saw on their website. They contacted me promptly to tell me the car was no longer available and asked if they cou I started by inquiring about a car I saw on their website. They contacted me promptly to tell me the car was no longer available and asked if they could help me find something else. Great! Unfortunately, this is when it started to go downhill. Each time they e-mailed me, they asked what car I was looking for, for my phone number, and a time when I could come to see them. Each time I responded, I would describe the car, ask that they contact me by e-mail instead of phone, and tell them I would go to the dealer once we've located a car and settled on a price. Rather than actually find any cars, they kept insisting I visit them. We went around in this circle a few times before I finally gave up. I'm now wrapping up my purchase at another dealership while they're still asking for me to make an appointment to visit the dealership. More

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Best Car Purchase Experience Having purchase more than 70 cars in my lifetime I have come to appreciate a seamless transaction. The main reason I bought my Audi from the Naples de Having purchase more than 70 cars in my lifetime I have come to appreciate a seamless transaction. The main reason I bought my Audi from the Naples dealership, when I live about 170 miles away, was largely due to the professional actions of Mr. Michael Schutt. Mr. Schutt addressed all my concerns, managed to develop a relationship via e-mail, was always courteous and respectful. Given today's American youth, working with Mr. Schutt was a breath of fresh air. Final negotiations were executed with Mr. Joy. Upon arrival, Mr. Pierne greeted me, and proceeded to execute the paperwork just as discussed the day before. There were no complications, no re-negotiations, excuses, or explanations. The deal was the deal. As far as the staff in general is concerned,they are all very professional and friendly. Delivery of my car occurred after hours, at no time did any of the staff make me feel as an imposition. Some of you might say the deal is done they made a profit, indeed that is the point. The deal was done, the paperwork executed, the profit would be realized. This is not the first time that I've had a car delivered after hours, however, the staff at Audi Naples remained cheerful and understanding throughout the entire process. Some experiences with other dealerships were just the opposite. Once the paperwork was done, they are off to the next sale, and I felt an imposition. I eagerly await the release of the new Audi R8, at which time I will once again, with pleasure, call upon Mr.Schutt to orchestrate another seamless and enjoyable transaction. My only regret is that I do not live in Naples to have my car serviced there. More

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