Michael Riccelli

It’s important for my wife and I to trust the dealership and its employees when shopping for a new car. At Danbury Hyundai and with Carlos, that’s what we received and ultimately led us to buying the 2024 P and its employees when shopping for a new car. At Danbury Hyundai and with Carlos, that’s what we received and ultimately led us to buying the 2024 Palisade! When we called to set up an appointment, Carlos followed up immediately, introduced himself, and when we arrived to the dealership, he was very courteous, professional, and respectful in our decision making process. We weren’t exactly sure which model we wanted, but Carlos listened to our needs and realized the XRT was the perfect fit. He walked us through every feature, new design, and safety measures in order make sure we were perfectly comfortable. Throughout the whole buying process, Carlos was very communicative, efficient, and reasonable. We were trading in one of our older cars and he was able to get us the appraisal quickly and a very fair price. We texted and chatted about specific documentation we needed and he needed in order to speed the process up. He was so responsive and buttoned up which made us not have to wait long on sign-in day to officially get the car in our hands! All in all, Carlos was a big reason as to why we bought the Palisade. We had gone to other dealerships and test drove similar cars, but didn’t feel treated and respected the way we did with him. He’s wholehearted, professional, and puts the customer first which is something that’s really rare in this business. We look forward to working with him again! More

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Very satisfied, walked out with a beautiful used car in incredible condition, low mileage, and fair price. Was a fast and efficient process. The staff was helpful, patient, and supportive. Definitely recom incredible condition, low mileage, and fair price. Was a fast and efficient process. The staff was helpful, patient, and supportive. Definitely recommend finding your next vehicle here! More

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Totally Disappointed. On Saturday afternoon my family and I went looking for a used car for my nephew. I stopped by Danbury Hyundai. I met with Mark, the yard guy. He wa On Saturday afternoon my family and I went looking for a used car for my nephew. I stopped by Danbury Hyundai. I met with Mark, the yard guy. He was awesome. I had two very small children with me and he was very friendly. I met with Ernesto Rivera, a sales men, he was great. I was going to pay for the car outright that day. I didn't understand the concept that if you were paying cash, you had to pay any additional 599. So we discussed taking a loan and paying it off in the first month. Mike Riccelli, manager advised he would wave the 599 fee for cash. We had discussed taking the warranty, but then decided against it. When I got to finance, I was told by Shamus that I HAD to take the warranty or we could not do the deal. And they had already taken 1000. of my money. I finally walked out of the dealership, 5 hours later, no car, no deal, and was told I had to wait until Monday to get my refund. So very disappointed with this dealership and the way they do business.Dealing with this dealership was very difficult and that buying the car straight out they made me it more difficult to conduct this transaction. More

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Phil Prescott is the best. Always helpful, always answered any questions or concerns. Great guy. If I do decide to do another lease through them, he will be the reason! Always helpful, always answered any questions or concerns. Great guy. If I do decide to do another lease through them, he will be the reason! More

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Customer Serivice... Proud to own a Hyundai Sales is where attentive customer service begins. Long after you drive your new vehicle home is where customer service continues. A knowledgeable, pro Sales is where attentive customer service begins. Long after you drive your new vehicle home is where customer service continues. A knowledgeable, professional, and efficient service staff handle you with pride. I am a two time Hyundai owner not just because of the unmatched prices, but because of the way they treat me after the sale. More

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Excellent! Always a great experience. This is the third car I have leased from them! Always courteous, helpful and friendly. Thank you to Moe Sayed this time a Always a great experience. This is the third car I have leased from them! Always courteous, helpful and friendly. Thank you to Moe Sayed this time around. More

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OVERALL A WONDERFUL EXPERIENCE :) I came in feeling defeated after dealing with other dealers and the team worked with me and made the #s satisfactory 🤗. Best of all, multiple color o I came in feeling defeated after dealing with other dealers and the team worked with me and made the #s satisfactory 🤗. Best of all, multiple color options and Avery brought the car to me the following day. I would recommend the team there.... Thanks Michael Riccelli, John and Avery Blesse! See you soon for my daughter's deal! More

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Complete satisfaction front to back I was treated incredibly well and I cannot stress how professional and rapid the experience was. Walked in with an idea, then walked out with a brand I was treated incredibly well and I cannot stress how professional and rapid the experience was. Walked in with an idea, then walked out with a brand new vehicle within a matter of a couple of hours. Completely satisfied with Mike who is the best I ever dealt with. Will definitely return for next purchase. More

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Easy experience Working with Eric was a pleasure. He went above and beyond to make sure I was getting exactly what I wanted and needed and make the entire experience Working with Eric was a pleasure. He went above and beyond to make sure I was getting exactly what I wanted and needed and make the entire experience enjoyable. He’s very personable and knowledgeable and would recommend him to anyone looking to get a car from Hyundai! More

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