Michael Ramos

Set up a Saturday appointment via the website on Friday night due to an urgent issue. Michael Ramos was the Service Advisor and he was very welcoming and processed the paperwork quickly so the techs could night due to an urgent issue. Michael Ramos was the Service Advisor and he was very welcoming and processed the paperwork quickly so the techs could get to work on an oil light issue. It took about 3 hrs to completion, I waited in the lobby and was informed that the light problem was still happening and further testing needed to be be done. I was in a hurry and will come back at a later time. Very pleased with Michael’s service. More

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Thank you Michael Ramos! You were very accommodating, the customer service and professionalism was on point. You were very accommodating, the customer service and professionalism was on point. More

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I recently had the pleasure of working with Michael Ramose at Walter's Mercedes-Benz of Riverside . His professionalism and knowledge about the vehicles were impressive he took the time to listen to my Ramose at Walter's Mercedes-Benz of Riverside . His professionalism and knowledge about the vehicles were impressive he took the time to listen to my needs and preferences which made me feel confident. I Like to highly recommend him & give him more than 5 stars More

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Kelly Sandefur is The best! ! She listens to you and makes sure all of you vehicle issues are addressed !💕💕 ! She listens to you and makes sure all of you vehicle issues are addressed !💕💕 More

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Walter’s MB , is awesome! The facility is very clean and staff is so accommodating ! The facility is very clean and staff is so accommodating ! More

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Very friendly and helpful and honest. I always ask for Michael Ramos when any of my services and he always makes sure taken care of . He knows his job and always goes above and beyond to I always ask for Michael Ramos when any of my services and he always makes sure taken care of . He knows his job and always goes above and beyond to help me out and advise . More

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Overall I give Walters a good review. Michael Ramos was my advisor and he always does excellent work. However, I experienced an issue with the charges that were applied to my service...no Michael Ramos was my advisor and he always does excellent work. However, I experienced an issue with the charges that were applied to my service...not Michael's fault. The amount the service dept wanted to charge me didn't match the charges when I ordered the parts. They did fix the issue when I brought it to their attention More

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When it comes to car dealerships, finding one that combines quality vehicles with exceptional customer care is a true gem. A great dealership is one that not only has a wide selection of top-notch veh combines quality vehicles with exceptional customer care is a true gem. A great dealership is one that not only has a wide selection of top-notch vehicles to choose from but also places an emphasis on creating a welcoming and transparent buying experience. Knowledgeable sales staff help you find the right vehicle for your needs and budget, making the process enjoyable rather than overwhelming. The service department is just as important as the showroom experience. A reputable service department prides itself on honesty, reliability, and expertise, ensuring that every vehicle remains in peak condition long after the initial purchase. From routine maintenance to complex repairs, their certified technicians work with skill and integrity, often going the extra mile to accommodate busy schedules and provide timely updates on your vehicle’s progress. A dealership that emphasizes both quality sales and exceptional service builds trust and loyalty among its customers. It’s the kind of place where customers feel confident that they’re being looked after, and that their satisfaction truly matters. More

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I have NEVER been so pleased! !! My service gentleman was, Michael Ramos. He went the extra mile to make my 90,000 service a wonderful experience. It began a week before my appo !! My service gentleman was, Michael Ramos. He went the extra mile to make my 90,000 service a wonderful experience. It began a week before my appointment when he explain, in detail, what the car needed and why it was important. I had so much confidence in him and was so grateful that I truly understood what was needed. THANK YOU MICHAEL RAMOS😃 Just one suggestion to Mr. Walter, The seating in the waiting room is so uncomfortable. If you go across the street to Lexus or BMW you will see what I mean. They have comfy chairs. When you decide to wait for your car, it would be so nice to be able to do so in comfort. You have a wonderful staff!! More

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Great service and services needed for car were explained and a video was sent also. and a video was sent also. More

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