Michael Prickett

I purchased a 2023 Silverado 1500 LT and was disappointed to find that both the owner’s manual and the trailer pin harness connector were missing. I’ve repeatedly reached out to the sales rep, John Nguyen, w to find that both the owner’s manual and the trailer pin harness connector were missing. I’ve repeatedly reached out to the sales rep, John Nguyen, with no response. I even contacted the sales manager, Mike Prickett, and still received no follow-up. It’s unacceptable that after spending this much on a new vehicle, basic items are missing and customer service is completely unresponsive. It’s frustrating that a dealership would risk its reputation over $100 worth of parts and poor communication. More

Report | Print

John was great to us. He showed us everything we wanted to see, didn’t throw any extra salesman xx in there. Plain and simple. Mike, the sales manager, was also fantastic. He showed us everything we wanted to see, didn’t throw any extra salesman xx in there. Plain and simple. Mike, the sales manager, was also fantastic. We had a newborn with us and he was very respectful of our time and getting through the process quicker than usual. More

by brosseaubeau Verified Customer Verified Customer

Report | Print

The shopping experience was not too pianful. ..I hate car shopping so this is a big complement. Eliot was very helpfully and patient with us. ..I hate car shopping so this is a big complement. Eliot was very helpfully and patient with us. More

Report | Print

Super awesome experience with Alex and Mike! Would highly recommend this dealership! It was super easy. Would highly recommend this dealership! It was super easy. More

by lukasfox292 Verified Customer Verified Customer

Report | Print

*Update* Dylan Mendenhall contacted us & acknowledged how what happened to us was not ok. He ended up making us a deal on a Chevy Bolt and having Alex deliver it to us at home in Seattle. Alex had all our pa what happened to us was not ok. He ended up making us a deal on a Chevy Bolt and having Alex deliver it to us at home in Seattle. Alex had all our paperwork in order and ready to go when he arrived. We signed and now have our new car. Thank you Dylan & Alex for making this right. We appreciate the extra effort. Literally everything you’ve heard about dirt bag car salesmen is what happened. BAIT & SWITCH; Out of state buyers, made deal over the phone, were sent paperwork on the car we made a deal on. Drive 6 hours roundtrip to dealership, and are shown a different car (same make and model), signed paperwork for over an hour before the finance manager said “the car has 25k miles” (ours was supposed to have 15k miles) and finally realized that was not our vehicle and the VIN did not match. No one told us the car was gone until we caught them in their lie. We gave them every opportunity to make it right instead of walking out immediately and they refused to do so, so we left with nothing. Mike Pricket "Sales Manager" tried to upsell me from the first phone call, then tried to act like he was doing me a favor by giving us $500 off a car that we were tricked into thinking was our car we made a deal on. The replacement car had 10k more miles on it than the car I made a deal on, so $500 off, plus the fact that I'm being tricked is not good enough. Alex Wendler, was nowhere to be found once we discovered this switcheroo, and called after we left to offer us all the same deals Mike offered, like we were going to come back after all this nonsense. Elliott Dawson somehow got roped into being the one showing us cars after we discovered the grift. I'm still not sure if his nice guy vibe was real or an act. If it's real, he should really find a better place to work. More

Report | Print

Worst dealer I have encountered in 40 years ! Michael Pricket , David Walton and Parker Walton all misrepresented a car they had advertised, AVOID AT ALL COSTS ! Michael Pricket , David Walton and Parker Walton all misrepresented a car they had advertised, AVOID AT ALL COSTS ! More

Report | Print

Got forced to sign when didn’t want too. Said they would take my trade in but never did if I waited we would have a different out come . Gave them my trust and they back out on there end. It Said they would take my trade in but never did if I waited we would have a different out come . Gave them my trust and they back out on there end. It’s over now don’t want anything from you just want you to stop asking is reason for this text . Karma will come around More

by keoneasai Verified Customer Verified Customer

Report | Print