Michael Penna
Michael Penna at Garber Randall Buick GMC
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Michael Penna

Service Advisor

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.8
32 Reviews
4.8

32 Reviews

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32 Reviews of Michael Penna

June 01, 2024

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Employee Rating

Have a. waysgone beyond to take care of my needs.Will always find ways to accommodate. More

by JDRUNNER46
Service Price Transparency
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Recommend Dealer
Yes

May 25, 2024

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I had an early morning appointment to service my Cadillac that I came in from Rush, NY. I was told that it would take about half a day to complete. My wife and I stayed around Canandaigua to look at the wa More

by SLESNICK
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Recommend Dealer
Yes
May 29, 2024

Garber Randall Buick GMC responded

Thank you for sharing your experience. We apologize for the inconvenience and appreciate your feedback on our communication. We'll work to improve this aspect of our service to ensure a smoother process in the future.

May 23, 2024

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Been buying vehicles from Randall & Farnsworth for over 55 years. This is my first time for Garbers up here I have used Garber GMC in Port xx Lucie, Fla. And was very pleased More

by DSMITH3785
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland

May 29, 2024

Garber Randall Buick GMC responded

Thank you for your loyalty over the years and for choosing Garber Randall Buick GMC Cadillac this time! We're glad to hear you've had positive experiences with our team. Looking forward to serving you again in the future!

May 19, 2024

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Mike was very good being new in his communication in servicing my vehicle - thank you :-) More

by ABRAUN1
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Sam Macaluso, Stuart Reber , Alex Farnsworth

May 24, 2024

Garber Randall Buick GMC responded

It's great to know Mike made your service visit at Garber Randall Buick GMC Cadillac and good and well communicated one. Thanks for the review!

May 10, 2024

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Very kind associate took care of my repair in a timely fashion. Took 2 trips to get my repair done but that was due to ordering parts. Thank you! More

by PCURTIS6
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Recommend Dealer
Yes
May 10, 2024

Garber Randall Buick GMC responded

We appreciate your patience and understanding during the repair process at Garber Randall Buick GMC Cadillac. It's great to know our team was able to assist you efficiently! Safe travels ahead, and thank you for choosing us for your automotive needs.

May 10, 2024

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They always take good care of my car. They keep me well informed. I appreciate them and the fact they will add air whenever my tires need it free of charge. More

by TRAVELER-CED
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Recommend Dealer
Yes

Other Employees Tagged: Kirk Strickland

May 22, 2024

Garber Randall Buick GMC responded

We're glad to know you've had positive experiences with us at Garber Randall Buick GMC Cadillac! Keeping your car in top shape is our priority. Thanks for the kind words and we'll continue providing great service, including that free tire air fill-up whenever needed!

May 02, 2024

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I had a flat tire and they got me right in and taken care of. More

by SCOOTS0022
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Recommend Dealer
Yes

Other Employees Tagged: Kirk Strickland, Thomas Horton

May 02, 2024

Garber Randall Buick GMC responded

It's great we could fix your flat and get you back on the road in no time at Garber Randall Buick GMC Cadillac. Thanks for sharing your positive experience!

April 28, 2024

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I bought a brand new car and the check engine light came on. Had to take the car back. Waiting on it to get repaired and it's supposed to be new! More

by M.BATISTE
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Benjamin Tomion

May 01, 2024

Garber Randall Buick GMC responded

This is certainly not the impression we want our customers to have of their brand-new vehicles. We understand how frustrating it can be, but we are glad it's getting fixed. If there's anything else we can do for you please let us know.

April 25, 2024

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The service on my 23 Acadia was done promptly and everyone in the service department was very courteous and made me feel welcome. More

by FFD96
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Recommend Dealer
Yes
Apr 25, 2024

Garber Randall Buick GMC responded

We're glad to know that our service department at Garber Randall Buick GMC Cadillac was able to provide you with a prompt and welcoming experience. Thanks for the positive feedback!

April 16, 2024

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Can’t say enough great things about this dealership! I had an issue w my 2023 GMC Sierra and they went above and beyond ! My truck looks even better than it did brand new ! Thank you so much for all y More

by ANGEPRESS
Service Price Transparency
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Recommend Dealer
Yes
Apr 16, 2024

Garber Randall Buick GMC responded

We're so glad to know you had a great experience with us at Garber Randall Buick GMC Cadillac! It's our pleasure to go above and beyond for our customers. Safe travels, it was an honor assisting you!

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