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Michael Park

Overview Reviews (66) Inventory (457)

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Michael Park

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Michael Park

Sales Manager

Toyota of Hackensack

278 River Street
Hackensack, NJ 07601

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4.4

66 Reviews

Overview Reviews (66) Inventory (457)

4.4

66 Reviews

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66 Reviews of Michael Park

November 20, 2024

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Employee Rating

The best writer ever. Give him a raise .very professional and should be recognized .Manager material don’t lose him Give him a raise .very professional and should be recognized .Manager material don’t lose him More

by EDDIEB53

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Bill Coll, Jay Rim, Bob Giordano , Jurors and crew 5 stars

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November 02, 2024

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I would return to dealership again in the future. I liked the way you pull right in and everything runs smooth and efficiently. Dropped my car off and was called when it was ready for pickup which I liked the way you pull right in and everything runs smooth and efficiently. Dropped my car off and was called when it was ready for pickup which ran just as smoothly. Customer service was okay. More

by CORRINEBUIRKLE

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Louissaint, Bob Giordano

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September 21, 2024

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Usually personal is very polite and professional. My husband took the car in and he felt the service personnel needs better interpersonal skills. The service staff gave him the incorrect receipt and My husband took the car in and he felt the service personnel needs better interpersonal skills. The service staff gave him the incorrect receipt and didn’t apologize. Maybe he was distracted. Overall your dealer ship has always been a great experience. Thank you’ More

by CALSTON813

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Jay Rim, Bob Giordano

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September 11, 2024

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I purchased a "Certified Pre-Owned" 2023 Toyota 4Runner Sr5 from this location. When I purchased it, they never cleaned it from when they initially received it, forcing me to spend over an hour cleaning dr Sr5 from this location. When I purchased it, they never cleaned it from when they initially received it, forcing me to spend over an hour cleaning dried food and sand out of the inside of my brand new car. They also hammered me aggressively on my trade-in value only to turn around and sell it for a $7K profit the very next day. The icing on the cake is that 1 week after purchasing my car, I had to bring it into another dealership when I was out of town to find that the front tires were completely out of alignment. When I contacted Hackensack to ask them to cover the $300 in service charges, after dodging me for over a month, they finally refused to do so claiming that it wasn't covered by warranty and isn't their responsibility - "Certified Pre-Owned" must mean something different in Hackensack. Terrible customer service and questionable actions in general More

by zachary.j.levy

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Trade-in Experience

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Recommend Dealer

Other Employees Tagged: Jay Rim

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Sep 11, 2024 -

Toyota of Hackensack responded

Let's break this down piece by piece. You mentioned that the vehicle was not to your expectations and we offered to redo the cleaning for you. You refused. You were not "hammered" on your trade in; we made you an offer and you accepted it. We did not sell your car the "very next day" this is actually false information. WE did not profit $7,000 off of your trade. We are very unclear how you came up with that information. For the "icing on the cake", it looks like you mistyped when you went to service. According to the service report you sent us you went to the dealership three weeks after you purchased the car and it had roughly 1,300 miles more from when you purchased it. You were not dodged because you made us aware of the issue as you were with the other dealership's service department and we communicated with you. We are not going to cover your bill (which actually was $180 after tax) because our records show the car was in alignment when you purchased it. We also stated that you could have hit a pot hole which is plausible considering the distance you drove in 3 weeks time. You are right about one thing, that the alignment is not covered under warranty as it is a regular maintenance item which are generally not covered by any warranty unless it is a factory defect. According the the video sent by the other dealer, they stated they could not find any issues except you could use an alignment.

Sep 12, 2024 -

Toyota of Hackensack responded

On the cleaning - You are not so far and we wanted to inspect and document the alleged soiling and address it. Giving compensation for an allegation was just not in the cards. On the sale of the trade-in- Doubtful, and if you came the next day why didnt you just ask us right there to look at your car? ANd if you already "cleaned" it why did you if you knew you were coming back the next day? On the "Dodging" matter- You just said you came back the next day.........why was this not brought up. IF you drove home and back and there was an issue you would have clearly noticed it and we could have addressed it. On the service request, - we offered assistance and you refused because they were not on your terms. YOu clearly drove the vehicle more than 1000 miles, embelished how long after you had an issue and even inflated the price you were told about the alignment. THis all could have been resolved if you just came to us and told us from the begining. but unfortunatley when a vehicle is driven for that long and with that many miles, it is more than plausible that a road hazard occured. Instead you made allegations that the vehivcle was sold to you like that and that you noticed it 3 weeks and 1000 miles later. I hope this is the last we hear about this.

Sep 11, 2024 -

zachary.j.levy responded

Thanks for your response. I'll respond piece by piece, as well. On the cleaning - I don't live locally and asked for a credit to get it cleaned near where I live and was denied. I feel like it's a pretty simple expectation that a car you purchase is delivered clean and was unable to get back to Hackensack; asking for a detail credit felt pretty reasonable to me. On the sale of the trade-in, I'm basing my information off of what I was told by one of your sales associates when I came in the following day to pick up my roof bars. On the "Dodging" matter, I called your managers (2 different individuals) for almost 3 weeks before I was able to get in touch with someone. That's all I was referring to. On the service request, you are correct; I ended up in the shop 3 weeks after I drove it off your lot instead of 1 week. That was an exaggeration based on memory; apologies, however, 3 weeks for a service feels..... short. I'm aware it's not covered by warranty but given all the other issues I experienced, and based on the recommendation of the other dealership I brought it to, I expected that you'd stand behind your vehicle's quality to which I was wrong.

Sep 19, 2024 -

zachary.j.levy responded

We seem to be talking past each other and you're not understanding the fact pattern I tried to lay out. And yes, this is the last you'll hear of this because I've taken this as far as I can. Either way, I appreciate you responding publicly to illustrate the quality of customer service I've experienced. I'll be utilizing other local dealerships for my service going forward.

June 17, 2024

Dealership Rating

Employee Rating

Consistent. Organized. Fort coming.The waiting area has the energy and respect that is unique. Organized. Fort coming.The waiting area has the energy and respect that is unique. More

by DONALD.NIMPHIUS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Jay Rim, Jaime O'Neill, Bob Giordano, Catherine Watkins , Mary Green, Mallory Wesner

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Jun 17, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was organized and forth coming! We appreciate your business! Thank you for choosing us for service!

May 05, 2024

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Employee Rating

Have never had a faster easier experience at a car dealership. Amazing staff and incredible service. dealership. Amazing staff and incredible service. More

by nevi414

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: sales sales, Fred Radulic, Mario Puentes, Tony Munoz, Jay Rim, Jaime O'Neill, Bob Giordano , Abby

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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you had an experience that was respectful of your time! We appreciate your business! Enjoy your new GR86!!!

May 03, 2024

Dealership Rating

Employee Rating

Great service and happy with my purchase. Sales rep was thorough and got me exactly what I wanted. Sales rep was thorough and got me exactly what I wanted. More

by RDRGZBENJAMIN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Reyes

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May 04, 2024 -

Toyota of Hackensack responded

Thank you for feedback! We are glad to hear that you received great service and we were thorough during your purchasing process and that we got the exact vehicle you were looking for. We appreciate your business! Enjoy your new purchase!

February 27, 2024

Dealership Rating

Employee Rating

Very Disappointed. On 2/19/2024 brought car in for front and rear diff. fluid change also transmission fluid change that was recommended as needed to be done by the dea On 2/19/2024 brought car in for front and rear diff. fluid change also transmission fluid change that was recommended as needed to be done by the dealer .on 2/6/2024. Total bill was $718.76.The next day i received from the dealer a coupon for $80 off my bill if i spent over $700. The coupon had to be mailed by the dealer before i had the service on the 19th. On the 20th I called to see if they would deduct the coupon from my bill and a girl there said she was sure they would but she would check with the manager. The next day she called me to say the manager would not give me the discount. No way to treat a customer that has been going there for 25 years. On the 21st Zak contacted me and said that the manager would issue me a credit for about $80 toward future service on my car. I am very well pleased with the decision and would like to thank all who were involved with my situation. Thanks Bob More

by DURA2000M

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Jay Rim, Jaime O'Neill , Zak

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Feb 28, 2024 -

DURA2000M responded

On Feb 28th I spoke with Zack who informed me that the manager has authorized an $82 credit for me to use for my next service visit at Hackensack Toyota. I appreciate Toyota working with me and will continue to use their service in the future.

February 23, 2024

Dealership Rating

Employee Rating

Melissa was amazing. Steven Escobar was great too. This was my absolute best car buying experience Steven Escobar was great too. This was my absolute best car buying experience More

by ELAINEPORCHER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Melissa Louissaint

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February 08, 2024

Dealership Rating

Employee Rating

Dealership is great first time repair not great. Weren't so friendly. A little rude Weren't so friendly. A little rude More

by SLUSHPUPPY069

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mario Puentes, Tony Munoz, Bob Giordano

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