Michael Oade

Deceptive sales practices, predatory financing, ineffective repairs, non-callbacks, lack of communication, and poor customer service have caused me significant financial and personal hardship. I wo ineffective repairs, non-callbacks, lack of communication, and poor customer service have caused me significant financial and personal hardship. I would even give them one star. I have been without a vehicle for 46 days. The dealership’s communication has been deplorable. This experience has been a nightmare. Check the BBB reviews More

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Absolute Nightmare Experience – Avoid Corwin Auto at All Costs On March 5th, I was told my financing was approved by Corwin Auto. I trusted that, signed paperwork, and drove away in what I thought was my Costs On March 5th, I was told my financing was approved by Corwin Auto. I trusted that, signed paperwork, and drove away in what I thought was my new truck. Just two days later, the check engine light came on. Took 2 weeks to get into shop. I was expected to pay for the diagnosis, the $80.00 part, $1000.00 in labor, and two weeks with no vehicle( now 4 weeks no vehicle). Got the truck back, (in the meantime registered and insured it per the 30 day requirement) Had the truck two weeks and check engine light back on. Now expected to pay 4500.00 I refuse. The manager will not return my calls. Come to find out after signing two different financing packets and being assured I was financed and sending in multiple financial statements and jumping through hoops, I’m still not financed — and now the truck is sitting in the shop. They’re refusing to take responsibility, and I’m stuck with a broken vehicle, no financing, and serious damage to my credit from multiple hard inquiries. There has been zero follow-up, no communication, and absolutely no accountability. They talk about customer satisfaction, but my experience was nothing but deception and frustration. I've been without a vehicle for 42 days. My income depends on having a dependable vehicle. I have had to turn jobs away. This has been the worst experience Don’t be fooled by the fake 5-star reviews — if you want a reliable vehicle or an honest sales team, service team, this is NOT the place. More

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Corwin Ford was great. Christopher W. was my salesman and he did everything he could to help me get the car i wanted at the price i wanted. He was patient, kind, and overal Christopher W. was my salesman and he did everything he could to help me get the car i wanted at the price i wanted. He was patient, kind, and overall a wonderful person to work with. More

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Christoper was super helpful made the process of buying out of state quick and easy. They have won my business for life. out of state quick and easy. They have won my business for life. More

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We had a very amazing experience with Christopher Winberg and the folks are Corwin ford. You all were very helpful and did not feel pressured in the purchase of our new Bronco. Thanks Christopher and Corwin and the folks are Corwin ford. You all were very helpful and did not feel pressured in the purchase of our new Bronco. Thanks Christopher and Corwin ford team. Lee and Corinne More

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This was my first Internet car purchase and Michael at Corwin Ford Reno made the whole process easy and simple and he eased any fears or concerns that came up. It was kind of a strange way to buy a car ( Corwin Ford Reno made the whole process easy and simple and he eased any fears or concerns that came up. It was kind of a strange way to buy a car (out of state and online) but the folks at Corwin helped me get through it. More

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They sold me a new car with a navigation system that doesn't work. Two weeks later, I'm waiting for an appointment to leave my car with them even though they already have the part. They have been unhe doesn't work. Two weeks later, I'm waiting for an appointment to leave my car with them even though they already have the part. They have been unhelpful, taken up hours of my time to get something right that should have been right as sold. Apparently 56,000.00 doesn't get you a complete vehicle at Corwin Ford. What it gets you is multiple trips to the dealer, lots of time on the phone and lots of work time lost. Never have I had an auto experience as bad as this. More

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We traded in our Subaru Ascent to buy a used 2023 Jeep Grand Cherokee L from Corwin. We are very happy with the way we were treated by the staff at Corwin. Our initial salesman Brian was very patient sho Grand Cherokee L from Corwin. We are very happy with the way we were treated by the staff at Corwin. Our initial salesman Brian was very patient showing us several vehicles that he thought would meet our needs and allowing us to test drive each of them. Jose Adrian took over for Brian and was very patient with us when we were having difficulties making up our minds. We would probably not have completed the purchase had Jose not called on day two to discuss the deal and work further with management on our behalf. After the purchase, we were missing the second key fob when we left the dealership. Jose drove from Reno to Carson City to personally deliver the second fob to us. That is incredible service! Used car manager Ryan Castillo worked diligently to make us an outstanding offer on our trade that we ultimately could not refuse. He was very patient and kind throughout the process. Jessica completed the finance transaction in record time. Every single member of the Corwin staff was friendly and helpful. We even ran into salesman Mike Oade on the Corwin lot after we completed our used Grand Cherokee purchase. When he was a salesman at Lithia Jeep in Reno, he sold us our Jeep Wrangler Willys. Even though he wasn’t involved with the sale of our used Grand Cherokee, he walked us through the features on the Grand Cherokee that we couldn't figure out. We are very happy customers, and my wife is loving her new car. Thank you! More

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