Michael Nelson

I bought a 2015 Tundra from Roseville Toyota. We negotiated a price and they presented paperwork that added another $10,000 to upsell warrantys, ceramic coating, upholstry protection and other m We negotiated a price and they presented paperwork that added another $10,000 to upsell warrantys, ceramic coating, upholstry protection and other misc upsells. I declined all the upsells. The vehicle came with a 60 day warranty. After driving 2 days and putting about 60 miles on the truck I discovered an intermittant shimmy/ vibration at about 60-65 mph. I took it in to have them eliminate the vibration. They had it all day, then reported the shimmy was caused by aftermarket tires and wheels & any balancing would only be temporary and would not be covered by warranty. They charged me $209 to diagnose & recommended having them install factory tires and wheels for only another $2700. I feel violated and will not be returning to this dealership. Was a very uncomfortable experience. More

by JTATE747 Verified Customer Verified Customer

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Very polite and knowledgeable staff nice and clean place respectful staff very friendly staff full cooperation with customer respectful staff very friendly staff full cooperation with customer More

by NAZIRK19962 Verified Customer Verified Customer

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Wasn't happy with service Kyle called me a liar Kyle called me a liar . Cory has always been great . And your shuttle driver has terrible cust service micheal Nelson is the reason I keep going bac Kyle called me a liar . Cory has always been great . And your shuttle driver has terrible cust service micheal Nelson is the reason I keep going back to roseville Toyota the best sales person I know . More

by Marissa Verified Customer Verified Customer

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Brake Malfunction The service center is amazing, the technician completed the work that was promise, after there was a problem with the E brake. Took vehicle back and M The service center is amazing, the technician completed the work that was promise, after there was a problem with the E brake. Took vehicle back and Micheal promised it would be done promptly. He was GREAT, Thank you Toyota. More

by ANTONIO.LAMAR84 Verified Customer Verified Customer

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Great interaction and service Service required as usual noted by mileage. Bought from parts dept and installed right front mud flap. Had 2 filters replaced as suggested and left a Service required as usual noted by mileage. Bought from parts dept and installed right front mud flap. Had 2 filters replaced as suggested and left a happy camper More

by sreynoso51 Verified Customer Verified Customer

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Oil change It was a good visit exceot when I talked abouy my concerns to the advisors . He only seems to solve it by adding extra charges so I decided to make it It was a good visit exceot when I talked abouy my concerns to the advisors . He only seems to solve it by adding extra charges so I decided to make it quick in and out visit More

by VIKATELEPUN Verified Customer Verified Customer

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Great experience in buying a car I like how the customer service are courteous in helping my family and I in selecting a vehicle. The dealership is up to date on their inventory and I like how the customer service are courteous in helping my family and I in selecting a vehicle. The dealership is up to date on their inventory and everyone is very professional and dedicated to giving good service. This is the fourth Toyota we have purchase with with them. Will come back for future purchases. More

by ANDUONG41 Verified Customer Verified Customer

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A great experience. I was able to purchase what I was looking for, everybody at the dealership were very helpful, Cassidy was very helpful on parring my phone and adding I was able to purchase what I was looking for, everybody at the dealership were very helpful, Cassidy was very helpful on parring my phone and adding the entune apps. I needed a phone holder and Joe in parts was very knowledgeable on what I needed. A all around good felling with all the Toyota staff. More

by JIMBALLUS Verified Customer Verified Customer

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West coast Toyota I have looked from San Diego to Washington and this is the best Toyota dealer I have found for price. As with any car dealer you may have to haggle I have looked from San Diego to Washington and this is the best Toyota dealer I have found for price. As with any car dealer you may have to haggle but don’t be surprised if the big boss comes out and give you a bigger discount. With my last car he came out and gave me another thousand dollars off. And I can only say if you want the best this is the place to go. More

by SYZYS4 Verified Customer Verified Customer

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Excellent customer service. Roseville Toyota has a stellar service record with me. I am on my 4th Toyota and I would not consider taking my vehicle anywhere else for servicing. Roseville Toyota has a stellar service record with me. I am on my 4th Toyota and I would not consider taking my vehicle anywhere else for servicing. They do a great job on repairs and are very honest about what needs to be done and what can wait. I know I can trust what they tell me as true. More

by RANDALL.SMITH Verified Customer Verified Customer

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