Michael Nagatani

It was supposed to be a quick and easy purchase because everything was completed before my arrival. The car was not ready, the paperwork was not ready. My sales person that I worked with wasn’t available. everything was completed before my arrival. The car was not ready, the paperwork was not ready. My sales person that I worked with wasn’t available. No one knew anything and the car was stuck on a lift inside the building. When everything was said and done, my car wasn’t the car I anticipated. I was supposed to get a HB but ended up with a as sedan. I got home (2.5hr drive) to find my key fob was dead. I shouldn’t have to pay to replace a battery. All should have been checked before I left the premises. More

by lisamarie021 Verified Customer Verified Customer

Report | Print

Everybody was friendly and VERY helpful Vanessa went out of her way to find make sure we were looking at cars that would suit our needs and wants, and when her appt arrived, she arranged for Michael to help of her way to find make sure we were looking at cars that would suit our needs and wants, and when her appt arrived, she arranged for Michael to help us and filled him in on what we were looking for, for a seamless transition More

by mdiazgaming Verified Customer Verified Customer

Report | Print

It was a very nice experience. Some pressure in the finance office for extras but that is to be expected. Did not change the good experience have had a lot worse elsewhere. The rea Some pressure in the finance office for extras but that is to be expected. Did not change the good experience have had a lot worse elsewhere. The real only complaint would be the car was not detailed in my opinion properly. Had water spots. Bugs still on it. Had a very small scuff that was told would be removed and was not. That's not a detail that a quick wash.got home and checked the oil after setting over night and found the oil level over full. Will be draining out the excess myself. Was about 3/4 in above the top mark. More

by me_ripper Verified Customer Verified Customer

Report | Print

Michael made the whole experience smooth and stress-free, which is something you don’t always get when buying a car. I absolutely love my new CX-50 and couldn’t be happier with the service I received. which is something you don’t always get when buying a car. I absolutely love my new CX-50 and couldn’t be happier with the service I received. More

Report | Print

Had a great no pressure experience purchasing my CX-5 with Michael and the team. I definitely recommend Elk Grove Mazda. with Michael and the team. I definitely recommend Elk Grove Mazda. More

by cathyd3email Verified Customer Verified Customer

Report | Print

Great customer service Michael or salesman was excellent highly recommended this dealership great to work highly recommended this dealership great to work More

Report | Print

If you were in the market to purchase a car, please request Mike from Sales. He goes above and beyond with regards to customer service and product knowledge. request Mike from Sales. He goes above and beyond with regards to customer service and product knowledge. More

by terence.gray3 Verified Customer Verified Customer

Report | Print

This guys my goat thanks king super kind and now i have a cute new car cute new car More

Report | Print

I appreciated that the salesmen were not pushy, they answered my questions satisfactorily and even though I was “just looking”, I ended up buying. Very happy with my purchase. answered my questions satisfactorily and even though I was “just looking”, I ended up buying. Very happy with my purchase. More

by Kerrilee Verified Customer Verified Customer

Report | Print