Michael (Mike) Carbone | Page 3

The dealership is extremely well managed organization from when you first pull in till you drive away a satisfied customer. Impressive employee team pleasant helpful and professional in the way they inte from when you first pull in till you drive away a satisfied customer. Impressive employee team pleasant helpful and professional in the way they interface with the customers. More

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The facility was clean, had comfy chairs, good snack options and a stylish coffee and creative water dispenser with flavor options. Unfortunately, my predicted wait of 1.5-2 hours ended up being a 2.5 h options and a stylish coffee and creative water dispenser with flavor options. Unfortunately, my predicted wait of 1.5-2 hours ended up being a 2.5 hour wait with my 6 month old. We missed nap and feeding time which caused some stress. I tried to find my service waiter to get an updated estimate but he was not available and did not provide any check in. I had to ask two other coworkers to try to find him and help me locate my car. Upon them speaking to him, he shouted to me across the room that my car was being washed but no explanation as to why the wait was much longer than expected nor any apology. It felt impersonal. I felt lied to and ignored. I checked in at 11:30am by Abraham guillen, my phone received a text at 12:40pm that all areas were inspected and good, but I was never actually checked out until 1:56pm. When I received my car, there was water all over the waterproof mats. I asked someone for help with a rag to soak up some of the water because I couldn’t put my diaper bag anywhere on the floor. I liked the facility but not necessarily the service. More

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Excellent service from IRA. David was very helpful and addressed all issues with my Lexus lx570. David was very helpful and addressed all issues with my Lexus lx570. More

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One of the few honest big dealers out there. Everyone is honest and competent and not trying to fleece you Everyone is honest and competent and not trying to fleece you More

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Professional, knowledgeable and informative with integrity. Elias was very courteous 'and on the ball. He paid attention to details and was definitely a good listener , integrity. Elias was very courteous 'and on the ball. He paid attention to details and was definitely a good listener , More

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Easy appointment set up, easy check in and quick and easy service appointment. Comfortable lounge area too. service appointment. Comfortable lounge area too. More

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Ira Lexus is definitely the place where you want to buy or lease your new car they are outstanding and very professional or lease your new car they are outstanding and very professional More

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Service advisor Ryan is very helpful and quickly getting a problem solved. I am very satisfied what he did for my car. a problem solved. I am very satisfied what he did for my car. More

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I went to the dealership for a regular service. I waited about three hours which was much longer than I expected. I also specifically asked them to help me with my dashboard as I was constantly get I waited about three hours which was much longer than I expected. I also specifically asked them to help me with my dashboard as I was constantly getting a reset pin message. I was told that only their genius could do that. I was never given the genius‘s contact information during my three hour wait. After I was done and I got a follow up text from the service manager. I asked for the genius‘s contact information. I have reached out to the genius three times now and still have not heard from them. My dashboard is still basically useless. The dealership has always been pretty poor as far as customer service even though I have bought about six cars from them over the last 20 years. If there was another good dealership around, I would go to it. More

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My husband went to your dealership to have a key made for my Lexus. He was extremely happy with the service he received. Thank you. my Lexus. He was extremely happy with the service he received. Thank you. More

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