Michael Mejorado

SCHOMP MUST BUY THERE REVIEWS. Worst service - No communication - they're Nice to get you in a car but after that GOOD LUCK . They don't take responsibility for the crap they sold Worst service - No communication - they're Nice to get you in a car but after that GOOD LUCK . They don't take responsibility for the crap they sold you More

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On August 10 I was scheduled for an appointment at 1 PM and attempted to drop off my vehicle at 10 AM. I was greeted by an employee who looked up my appointment and said Mike Gibson was my service advisor and attempted to drop off my vehicle at 10 AM. I was greeted by an employee who looked up my appointment and said Mike Gibson was my service advisor and he would let him know that I had arrived. After a few minutes the greeter returned and said he would remind Mike that I was still waiting to discuss the issue with the vehicle since the rear differential was resealed back in March 2023. The Greeter then came back with an afterhours drop-off envelope and asked me to fill out the information and Mike would contact me later, I asked for Mike's email address so I could forward my warranty information and the Greeter returned and said Mike didn't have an email address. At this point I was very frustrated and walked to Mike's desk when he began waving his finger at me and said he was too busy to help me and to fill out the requested information. I told Mike I wanted to give him my warranty information (warranty was purchased at Schomp) because it doesn't seem to be recorded in your system and I am trying to save everybody time. Mike said that he didn't have time, he was helping 3 customers who were in the waiting room at which point I requested to talk to a Supervisor and Mike said that wasn't necessary. At this point I was upset and found 3 Supervisors in an office; one gentleman offered to help me but only after he was finished with another customer. After already waiting a considerable amount of time I needed to leave for a meeting and told the Supervisor that I was leaving and would find another BMW dealership to service my vehicle. More

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On going problem for the last 3 years left a message for Michael a week ago and still haven’t heard back as well as Kyle Richmond left 8 messages since June 29th and nothing. This is the way they deal with Michael a week ago and still haven’t heard back as well as Kyle Richmond left 8 messages since June 29th and nothing. This is the way they deal with people by not responding or taking responsibility of the 💩 they sold. Long story short they put 21 inch wheels 285 325 that DO NOT GO ON THIS Vehicle that is causing suspension issues . Schomp has changed 3 times in 3 years STRUTS??? 🤦🏼‍♀️🤦🏼‍♀️ and said they did t put these tires on. Well- previous owner has pics of car on Schomps showroom floor with these wheels. I’m not backing down- Schomp needs to do what’s right and I’ve given them more then plenty of opportunities to do what’s right be honest and they still can’t. Just like lying about the alignment 🤦🏼‍♀️ and finally admitting it. Calling the media and and lawyer - consumer fraud 🤷🏼‍♀️ lemon🤷🏼‍♀️ juice Ben though Schomp caused it not the manufacture- 🤷🏼‍♀️🤷🏼‍♀️ stay away from Schomp if u need a reliable car or service cuz these guys can’t pick a phone for nothin 😂 More

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