Michael McLaughlin

Wow what a disappointment. Worked with the dealer on a used S560 came to a price and made the deal. (I thought) Turned in all my info to the finance team. Approved ready to dra Worked with the dealer on a used S560 came to a price and made the deal. (I thought) Turned in all my info to the finance team. Approved ready to draw docs and sign on the bottom. But then no call for hours. But wait get a text from the sales guy that unfortunately someone else apparently already put a deposit on the car before me. Bull Cookies.. I then asked for the sales manager to call me. If nothing else see if they are professional enough to tell me to my face. You guessed it, no response. More

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Great experience. They made everything very easy!Michael Great experience. They made everything very easy! Michael was a pleasure to work with and Laura was very helpful Great experience. They made everything very easy! Michael was a pleasure to work with and Laura was very helpful More

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Everyone is nice & friendly and eager to help, whether it’s service related or a new purchase. This is my 3rd Mercedes. I especially enjoy working with Laura (concierge) & Mike Moore (sales) & Cody (ser it’s service related or a new purchase. This is my 3rd Mercedes. I especially enjoy working with Laura (concierge) & Mike Moore (sales) & Cody (service). More

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THE 2021 GLE is the fourth Mercedes Benz my wife and I have own. The last three we have bought from Mercedes Benz of Tyler. The facility, the service department, and the sales staff are great. Michael McL have own. The last three we have bought from Mercedes Benz of Tyler. The facility, the service department, and the sales staff are great. Michael McLaughlin worked with us several months to get us the vehicle we wanted. Sherri Skeeter was always great following up More

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First Time Mercedes owner Kelly Morgan was extremely attentive to my needs as I priced vehicles and compared dealerships. She truly listened to my concerns and quickly followe Kelly Morgan was extremely attentive to my needs as I priced vehicles and compared dealerships. She truly listened to my concerns and quickly followed up with answers. Kelly made herself available even outside dealership hours if I had a question. While some salespeople seem to hover to the point of being a nuisance, this was not the case with Kelly. I am so pleased that I was able to deal with Kelly from the beginning of the 'looking' stage through driving the car off the property. The price of the vehicle and services offered put Mercedes -Benz of Tyler at the top of my list. The extra services offered of loaners and even picking up my vehicle and delivering it should I have a need were wonderful options this dealership makes available to those who purchase a vehicle from them. Because the time which was convenient for me to pick up my car conflicted with a previous appointment for Kelly, she planned my arrival to meet with Michael McLaughlin to begin the paperwork process. Then Stuart Kazlow plainly explained additional options and services. By this time, Kelly had returned and introduced me to Laura Landrum. Laura set up the Mercedes app and clearly explained the features of my new vehicle. Laura was relaxed and enjoyable. Kelly made certain all my questions were answered and I was completely comfortable before driving my new Mercedes out of the dealership's driveway. If the service department is as detailed as Kelly and her team, Mercedes-Benz of Tyler will find me as a repeat customer! More

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Mercedes GLA 45 AMG purchase Brandon Stewart and the rest of the team at Tyler Texas Mercedes-Benz did a fantastic job from beginning to end. I live in Incline Village, NV, purcha Brandon Stewart and the rest of the team at Tyler Texas Mercedes-Benz did a fantastic job from beginning to end. I live in Incline Village, NV, purchased the car directly from the dealership and had them ship it to me. Very easy and efficient. Thank you ya’ll!! More

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best car buying experience ever Mercedes-Benz of Tyler is by far the best. The professionalism, courtesy, friendliness, and attention to detail is beyond compare. Kelly, Michael, Lar Mercedes-Benz of Tyler is by far the best. The professionalism, courtesy, friendliness, and attention to detail is beyond compare. Kelly, Michael, Lara, and the concierge dept are beyond compare. They make what is usually a stressful experience a pleasure. I'm a customer for life and obviously I highly recommend this dealership!!! More

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Used Vehicle Purchase--Excellent Experience Brandon made the buying process a great experience. He provided every bit of information available on the vehicle we were looking at. He and Michael s Brandon made the buying process a great experience. He provided every bit of information available on the vehicle we were looking at. He and Michael structured a good deal from the start, and then made it better to meet our needs and expectations. And Amanda was a pleasure to work with as well. I will be calling Brandon when it comes time to get another car. More

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I hate to waste time at a dealership- MBOT is awesome! MBOT has an excellent sales and service department! Everyone has always been very friendly and willing to help. I have owned 3 Mercedes. The last 2, MBOT has an excellent sales and service department! Everyone has always been very friendly and willing to help. I have owned 3 Mercedes. The last 2, I purchased from MBOT. I cannot thank them enough, especially to my salesman, Michael McLaughlin-thank you for taking care of me the past 5 years! More

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Wonderful Experience Michael was easy to deal with. No pressure, answered all our questions, and delivered the car to our house when it was convenient for us. Michael was easy to deal with. No pressure, answered all our questions, and delivered the car to our house when it was convenient for us. More

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