Michael Matthews
Michael Matthews at Nissan of Richmond
Refer Me

Michael Matthews

SALES PROFESSIONAL

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

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4.9
490 Reviews

• 2022 Nissan Award of Excellence Winner • Sales Consultant with Nissan for 6 years • Wide knowledge of Nissan products & non Nissans

Dealership Experience

5 yrs, 4 mos

Industry Experience

6 yrs, 4 mos

Specialties & Trainings

Product Knowledge

2022 Award of Excellence Winner

View more specialties & trainings
4.9

490 Reviews

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490 Reviews of Michael Matthews

November 08, 2024

Dealership Rating
Employee Rating

Michael, Covey were a great team & worked me up a good deal on my new to me Rx350 lexus More

by CW774
Sales Price Transparency
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Recommend Dealer
Yes
Nov 11, 2024

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamee Robinson Owner Loyalty Manager

October 28, 2024

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thank you to Michael for delivering my vehicle and papers to my home today. Easy purchase More

by DM244
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Recommend Dealer
Yes
Oct 29, 2024

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Jamee Robinson Owner Loyalty Manager

October 27, 2024

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Worst experience ever with a dealership. Car broke on the way home from purchase. Has been with them for two months, they refuse to fix it or pay for it to be fixed anywhere else. Extended w More

by D. Travis Brandel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 28, 2024

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext: 1308

October 13, 2024

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Thanks to Michael for his patience and working hard to get the deal done for my new Toyota Tacoma More

by NN418
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Recommend Dealer
Yes
Oct 13, 2024

Nissan of Richmond responded

It's fantastic to hear that Michael provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jamee Robinson Owner Loyalty Manager

September 28, 2024

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Employee Rating

I purchased my brand new Nissan kicks with Michael & I could not be happier with my experience More

by JW234
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Sep 29, 2024

Nissan of Richmond responded

We are very happy to hear Michael and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jamee Robinson Owner Loyalty Manager

September 27, 2024

Dealership Rating
Employee Rating

Lying, Scheming, Sneaking, Con Artist, Teller of Untruths, Perjurer, Fibber, Deceiver, Falsifier, Malignant, xxxx. Never buy from this play or Mohamado. This place will rip you off in a heartbeat. D More

by KW- Waynesboro ,VA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 30, 2024

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext 1308

September 21, 2024

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Employee Rating

Mike was very patient with us and showed all the options they had for our budget. More

by SA106
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Sep 23, 2024

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Michael can do to assist you, please do not hesitate to let us know. We are always happy to help! Jamee Robinson Owner Loyalty Manager

September 05, 2024

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Employee Rating

My buying experience was quick and painless thanks to my salesperson Michael and sales manager Darren More

by DB260
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 05, 2024

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. It's great to hear that we were able to assist you with your purchase and that you had such a positive experience. Jennifer Herrera Owner Loyalty Manager

September 03, 2024

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Employee Rating

Mikey and Covey were so helpful throughout the entire process of purchasing my beautiful Hyundai Santa Fe More

by GH892
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Sep 04, 2024

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Congratulations on your new Hyundai Santa Fe! Please don't hesitate to reach out if you need anything else. Jennifer Herrera Owner Loyalty Manager

August 31, 2024

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Employee Rating

Second Nissan Rogue purchase from Michael and got exactly the tiny red color I wanted! More

by BF202
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 31, 2024

Nissan of Richmond responded

It's fantastic to hear that Michael provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

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