Michael Jepson | Page 2

Unexpected repair … I had an out of town trip planned and they were able to find a way to allow me to keep my plans! they were able to find a way to allow me to keep my plans! More

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Friendly service, knowledgeable on service situations. Cozy waiting area with snacks. Very prompt and professional team at this dealership. Cozy waiting area with snacks. Very prompt and professional team at this dealership. More

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I find that they are a delight to deal with. I have yet to deal with anyone there who hasn't gone out of their way to make things work smoothly for me. I have yet to deal with anyone there who hasn't gone out of their way to make things work smoothly for me. More

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Fresno Lithia Subaru replaced our windshield and serviced our Outback. We had a positive experience and our service advisor (Mike Jepson ) took excellent care of us. our Outback. We had a positive experience and our service advisor (Mike Jepson ) took excellent care of us. More

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Very thorough and focused on the customer’s experience (nice lounge for waiting, loaner cars, frequent text and video updates) (nice lounge for waiting, loaner cars, frequent text and video updates) More

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They were good about communicating to me through text and phone calls. Sent video of inspection. phone calls. Sent video of inspection. More

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Their service personnel are friendly and courteous; their service is excellent; and they don’t oversell you. service is excellent; and they don’t oversell you. More

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All of the employees were super friendly and very helpful. If i had questions they kindly explained and kept me updated on the progress of my car! helpful. If i had questions they kindly explained and kept me updated on the progress of my car! More

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Your service team always takes good care of me and my Crosstrek.Mike is exceptional! Crosstrek.Mike is exceptional! More

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I was visiting Fresno from San Diego when I experienced an unexpected issue with my the automatic window on the driver side of my vehicle - window would not stay closed and it was raining :( In desparatio an unexpected issue with my the automatic window on the driver side of my vehicle - window would not stay closed and it was raining :( In desparation I called your dealership and spoke to Pam who encouraged me to come by in the hopes that even with a busy work load perhaps they could help. Upon my arrival I had the pleasure to be checked in by Mike Jepson. Mike was extremely helpful and friendly immediately putting me at ease. Thank you Mike, you certainly made a stressful situation bearable. The window issue was resolved and I had my car back in a few hours time. Grateful that I found your dealership on my visit to Fresno. Wish you were in San Diego as well! More

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