Michael Howell | Page 2

Michael Howell was an excellent help during the entire process and allowed me to cross reference vehicles with ease. He was very easy to talk to, loved learning about his tenure as a geology professor and process and allowed me to cross reference vehicles with ease. He was very easy to talk to, loved learning about his tenure as a geology professor and phd research. This was one of the most seamless car buying experiences I’ve had. More

by donovanhawkins7 Verified Customer Verified Customer

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Poor and slow responses Poor readines on delivery Not transparent Need to be more proactive and responsive RON needs to be more polite to the customer If you do not want a customer to come on Sunda transparent Need to be more proactive and responsive RON needs to be more polite to the customer If you do not want a customer to come on Sunday with 10k budget keep a sign board outside, we will not come When complained about cleanlines of car he said’ will you get a Mercedes in 10k’ which was really rude More

by RATU4U Verified Customer Verified Customer

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People were awesome, dealership not so much, I asked for the engine compartment to be detailed the day before I drove down with my trade in. When I arrived, very first thing I did was "pop" the hood. Guess the engine compartment to be detailed the day before I drove down with my trade in. When I arrived, very first thing I did was "pop" the hood. Guess what, NOT DETAILED, HADN'T BEEN TOUCHED. That was very disappointing. Other then that.... Michael was a pleasure to deal with, intelligent conversation, and not wanting to get to the "next deal", he's definitely a asset to Ferman Ford! More

by jeffebrune9 Verified Customer Verified Customer

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Very friendly and helpful. Not pushy or aggressive. Great experience, felt like working with a family member. Not pushy or aggressive. Great experience, felt like working with a family member. More

by tbirri Verified Customer Verified Customer

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Overall the process was fantastic. Salesman Michael was easy to deal with and very professional. Only issue was with the trade in process. Bought my vehicle on 6/2 and as of 6/15 my or Salesman Michael was easy to deal with and very professional. Only issue was with the trade in process. Bought my vehicle on 6/2 and as of 6/15 my original loan for my trade has not been closed. More

by brettbernsee Verified Customer Verified Customer

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I was interested in buying a vehicle that I saw on the dealership’s website. Michael called me after I inquired online. We completed the entire transaction over the phone and email. Michael even worked on dealership’s website. Michael called me after I inquired online. We completed the entire transaction over the phone and email. Michael even worked on the deal on his day off to ensure that we completed the paperwork prior in one day since I was leaving the country for vacation. When I returned back to the states. The truck was delivered to my house, almost 4 hours from the dealership. More

by mattyk007 Verified Customer Verified Customer

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Michael was very professional, knowledgeable and responsive from order to purchase of my Bronco. Thanks for the great work! responsive from order to purchase of my Bronco. Thanks for the great work! More

by paulj826 Verified Customer Verified Customer

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From start to finish this was an excellent experience. I would recommend the entire tem 10 times ove! I would recommend the entire tem 10 times ove! More

by klimmer0618 Verified Customer Verified Customer

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Everyone was very nice a ND professional. Michael Howell went above and beyond!!! Will refer all friends and family to Ferman Ford. Thank you Michael Howell went above and beyond!!! Will refer all friends and family to Ferman Ford. Thank you More

by etfoster17 Verified Customer Verified Customer

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Michael was outstanding and was very patient and. I would surely recommend him to anybody that is looking for a vehicle. I would surely recommend him to anybody that is looking for a vehicle. More

by Dallasalexander Verified Customer Verified Customer

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