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Michael Hedrick
Michael Hedrick at Murgado Lincoln of Chicago
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Michael Hedrick

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.4
10 Reviews
4.4

10 Reviews

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10 Reviews of Michael Hedrick

March 30, 2025

Dealership Rating
Employee Rating

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith , General manager

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Apr 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 28, 2025

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Employee Rating

Costumers service are very friendly. They take the time explaining the the service are going to do More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We’re glad to hear that our customer service team took the time to explain everything clearly. We appreciate your feedback and look forward to continuing to provide you with great service!

March 27, 2025

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Employee Rating

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Bila, Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Assad Hamzeh, Joshua Smith, John Anderson

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Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 24, 2025

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Employee Rating

Process was easy. Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here More

by Alonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Cruz, Tray Hill, Avery Lawrence, Jessica Hernandez, April Lawshea, Grant Mckay, Kaleb Ortiz, Julio Garcia, Nickolaus Pfropper

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Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 22, 2025

Dealership Rating
Employee Rating

Efficient service and ability to schedule same day plus friendly. The waiting room space with coffee is a plus! More

by chrisbrassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 22, 2025

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Employee Rating

I had a great experience! The staff was polite and got me in and out in a timely manner. More

by keenamccoy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith

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Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 14, 2025

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Employee Rating

Proud to be apart of the family great service and always professional thank you for making it great More

by tremainer7128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Jon Christensen, Joshua Smith, Nickolaus Pfropper, John Anderson

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Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with great service!

March 07, 2025

Dealership Rating
Employee Rating

Muy. Buen. Servicio muy. Puntuales y todo. Es. Es exelente gracias por ayudarme a. Resolver More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith , Philip Mugan

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Mar 10, 2025

Murgado Lincoln of Chicago responded

Nos alegra saber que fuimos puntuales y profesionales y que recibió el servicio que merecía. ¡Esperamos poder atenderlo nuevamente pronto!

March 05, 2025

Dealership Rating
Employee Rating

Punctual dependable, A bit pushy with wanting my bank card number over the phone.Thanks. More

by tpuhr0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith , Philip Mugan

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Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad you found our service punctual and dependable. We appreciate your input regarding the payment process and will work to ensure a more comfortable experience in the future.

March 03, 2025

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Employee Rating

Very respectful,good service. great communication..they drop you off to you house and pick you up when you vehicle is ready. More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith

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Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad to hear you had great service and appreciated the communication and convenient transportation. We look forward to serving you again!

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